Benihana - The Woodlands, TX

Review summary

1. K

   Kevin

   Houston

   15 reviews

   vip
   4.0

   15 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything in terms of food quality and table service; however, it took nearly 3 hours for our dinner experience. It appears that a staffing shortage may have been the cause. Hopefully, this was an isolated case and will be resolved soon.
   

   Benihana - The Woodlands, TXResponded 1 day ago

   Hi Kevin! We're really sorry to hear about your recent experience at Benihana - The Woodlands. We strive to provide top-notch food and service, and we're sorry to hear that we fell short during your visit. We take your feedback seriously and will use it to evaluate and improve our service times and staffing levels. We hope this was an isolated case and we'll do our best to provide you with a better dining experience in the future. Thank you for your feedback, it helps us improve. Best regards, The Management Team
   

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2. D

   Douglas

   Houston

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Food was good but the cook needs to work on her presentation
   

   Benihana - The Woodlands, TXResponded 2 days ago

   Hello, Douglas! Thank you for taking the time to share your experience at Benihana - The Woodlands. We're glad to hear that you enjoyed the food, but we're sorry to hear that our presentation didn't meet your expectations. We appreciate your feedback and will definitely take it into consideration as we continually strive to improve our culinary offerings. We hope to have the opportunity to serve you again soon. Best, The Management Team
   

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3. AM

   AlisonM

   San Antonio

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Always a favorite. The kids love it. Did take a long time to get our chef. Food was ok but not amazing, but we go for the experience.
   

   Benihana - The Woodlands, TXResponded 2 days ago

   Thanks for the review, Alison! We're thrilled to hear that you and the kids always love your visits to Benihana - The Woodlands. We apologize for the longer than usual wait for your chef, but we're glad to hear that you still enjoyed the experience. We're always striving to provide the best food and service, and your feedback helps us do just that. We hope to see you again soon for another amazing dining experience!
   

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4. D

   Daniel

   San Francisco

   20 reviews

   5.0

   20 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Chef Kool is one of the best Chef’s we have ever had at Benihana!!!
   

   Benihana - The Woodlands, TXResponded 4 days ago

   Hey Daniel! We're over the moon to hear that you had such a fantastic experience with us at Benihana - The Woodlands. It's always a pleasure to know that our chefs' skills and knowledge are appreciated by our valued guests like you. We're thrilled to know that you had a 5-star experience with us, and we hope to see you again soon! Best regards, The Management Team
   

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5. i

   iroman

   Houston

   5 reviews

   5.0

   5 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Manny is by far the best; great cook, innovative, great charisma. He always makes our experience an exceptional one; my grandkids love him...
   

   Benihana - The Woodlands, TXResponded on 19 November 2024

   Hi Iroman! Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us at Benihana - The Woodlands. We're especially pleased that you and your grandkids had a memorable time with us. Your compliments about our innovative cook, charisma, and service mean the world to us. We look forward to serving you and your family again soon! Best, The Management Team
   

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6. D

   Dea

   Houston

   2 reviews

   2.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Arrived at 8:10pm and wasn’t seated until 8:45 because they were waiting for others to arrive so we could have a “full” table. Waited over 20 mins for drinks. Thought about leaving. Chef didn’t start cooking after 9:30. Chef was very energetic. Food was bland. As soon as all food was served, we asked for To-go boxes, paid and left. Wasted 2.5 hours of my night 🥴
   

   Benihana - The Woodlands, TXResponded on 18 November 2024

   Dear Dea! Thanks for the review. We're truly sorry to hear about your recent experience at Benihana - The Woodlands. It's disappointing to hear that you felt the wait time was excessive and the food was not up to our usual standards. We always strive to provide efficient service and delicious meals, and we regret that we fell short during your visit. We appreciate your feedback and will use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. Sincerely, The Management Team
   

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7. M

   Michele

   Houston

   3 reviews

   3.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   You always expect to wait a little for hibachi but our group and the group next to us sat for 1 hr before a manager came over to let us know that a cook would be with us in 3 mins. It was another 20 minutes before we even started dinner service. Mr Lee was sssigned as our chef. They were clearly under staffed and it was reflected by the our chefs energy.
   

   Benihana - The Woodlands, TXResponded on 12 November 2024

   Hello Michele! Thank you for your feedback. We're sorry to hear about the wait time you experienced. We understand how frustrating that can be and we apologize for any inconvenience caused. We are working hard to ensure that our staffing levels match our guest expectations. We're glad to hear that you enjoyed the food, but we're sorry if you felt the service was not up to par. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you better in the future. Best, The Management Team at Benihana - The Woodlands
   

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8. D

   Diana

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Food was good our cook was awesome!!! Celebrated my husband birthday
   

   Benihana - The Woodlands, TXResponded on 11 November 2024

   Hello, Diana! Thank you for choosing to celebrate your husband's birthday at Benihana - The Woodlands. We're thrilled to hear that you enjoyed the food and that our service was up to par. We're sorry to hear that you found our service less than ideal. We always strive to deliver a great experience, and your feedback helps us improve. We hope to have the opportunity to serve you again and make your next visit a perfect 5-star experience. Best, The Management Team
   

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9. L

   Lorie

   Houston

   2 reviews

   4.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Chef Cool was awesome. Made dinner so much fun!!! He was the only chef that actually put on a show and really interacted with us. I saw a lot of other tables where there was not a lot of interaction and the chef just cooked nothing else so felt blessed we got Chef Cool! He made my daughter’s birthday dinner a blast, he had us all laughing and ensured we enjoyed ourselves. Food was good, high priced but we really came for the show so it was worth it.
   

   Benihana - The Woodlands, TXResponded on 11 November 2024

   Hi Lorie! Thank you for your kind words and for choosing to celebrate your daughter's birthday with us at Benihana - The Woodlands. We're thrilled to hear that you had a great time and enjoyed the Chef Cool's performance. We strive to provide an exceptional dining experience and it's always rewarding to hear when we've succeeded. We understand that our prices might be high, but we're glad that you felt the experience was worth it. We look forward to serving you again soon. Best, The Management Team
   

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10. A

    ANTONIO

    Greater Boston

    4 reviews

    vip
    2.0

    4 reviews

    Dined on 5 November 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 4

    With reservation confirmed it took 20-25 minutes to sit our group in a table…even with 7+ tables open/available. We received our drinks and went through 2 rounds of drinks (approximately 40 mins) before a cook showed up. To be completely transparent, management did come to our table and apologized and “comped” some of our drinks; but overall bad impression for the host party in recommending Benihana for dinner. In addition, 4 people ordered filet and we got regular steak…it was definitely not filet. I’ve been here many times and they always excel so I’m counting this was just a “one off” day being Monday. : (
    

    Benihana - The Woodlands, TXResponded on 6 November 2024

    Hey, Antonio! Thanks for the feedback. We're sorry to hear about the delay you experienced, especially considering the special occasion. We understand your frustration and will address this issue with our team. We're also sorry to hear about the confusion with the order. We value your input and will make sure to communicate better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to serve you better next time.
    

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