Benihana - Torrance, CA

Review summary

1. S

   Steven

   Orange County

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   HAD A GREAT DATE NIGHT WITH MY QUEEN GREAT FOOD GREAT PEOPLE AROUND EVERYTHING WAS PERFECT!
   

   Benihana - Torrance, CAResponded 2 days ago

   Hey, Steven! We're overjoyed to hear that you had a great date night at Benihana - Torrance! Your kind words about our food, people, and everything else around us are truly appreciated. We strive to provide an exceptional dining experience and it's heartwarming to know we hit the mark for you. Thank you for choosing us for your date night and we look forward to welcoming you back soon! Best, The Management Team
   

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2. G

   Greg

   Central Coast

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The team took excellent care of us tonight in celebrating my sons 30th lap around the sun! While the jokes are a bit corny the laughter they generated from our group added tremendously to the bonds we’ve shared over my son’s lifetime in amplifying the joy of our occasion!! Thanks to the team at Benihana Torrance! We are now blessed to have more wonderful family memories. God bless you all!!
   

   Benihana - Torrance, CAResponded 3 days ago

   Hi, Greg! Thank you so much for your kind words and for choosing Benihana - Torrance for such a special occasion. We're thrilled to hear that you and your family had a great time celebrating your son's 30th birthday with us! It's wonderful to know that the laughter and jokes added to the joy of your evening. We're also glad that you felt well taken care of. We strive to create memorable experiences for our guests and your feedback affirms that we're doing our job right. We look forward to many more wonderful family memories in the future. Best wishes, The Management Team
   

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3. D

   Dr. Lexy

   VIP

   Orange County

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve been coming to Benihana for 36 years, and each time feels like the first.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Dr. Lexy! We're thrilled to hear that you've been dining with us for the past 36 years and that your experiences have always been memorable. It's wonderful to know that our food, service, and value have consistently met your expectations. We truly appreciate your support and look forward to serving you again soon. Best regards, Benihana - Torrance Management Team
   

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4. S

   Shelby

   Orange County

   29 reviews

   5.0

   29 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Chan and our server was amazing. We celebrated 3 Birthdays and it was great. Thanks for making the night enjoyable.
   

   Benihana - Torrance, CAResponded 2 days ago

   Thanks for the feedback, Shelby! We're thrilled to hear that you and your family had a great time celebrating your special occasions at Benihana - Torrance. It's wonderful to know that our team was able to make your night enjoyable. We strive to make every celebration memorable and it's heartwarming to hear that we succeeded. We appreciate your kind words and look forward to welcoming you back for more celebrations in the future!
   

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5. S

   Susan

   VIP

   Los Angeles

   92 reviews

   4.0

   92 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was rushed at first and then had to wait 25 minutes to find out they were out of our wine. But he quickly replaced. Food by Saul was fantastic!!
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Susan! We're thrilled to hear that you enjoyed our food at Benihana - Torrance. We always aim to provide excellent service, and we're sorry for the initial rush. We'll work on improving our service speed to ensure a more seamless experience for our guests. Your kind words about our food are greatly appreciated and we're looking forward to serving you again soon!
   

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6. F

   Felina

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We used to be a customer many times before and now there’s a big difference .We like their way of seating customers. They were so confused how they seat people before. The host ,many thinks he seat those he knows first than those waiting a long time.. Better and a little bit better on their portions of servings now.But wish they don’t use too much butter on those fried rice. Overall we enjoyed back the experience. Thank you.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the review, Felina! We're glad to hear that you've enjoyed your experiences at Benihana - Torrance. It's always a pleasure to hear from our valued customers and we appreciate your feedback about our seating arrangements and portion sizes. We're committed to improving our service and your dining experience. We hope to welcome you back soon. Best, The Management Team
   

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7. S

   Sha sha

   VIP

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time it was my son’s 4th birthday and he was excited about everything and loved his food
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the feedback, Sha Sha! We're thrilled to hear that your son's 4th birthday was made special with your dining experience at Benihana - Torrance. It's wonderful to know that you enjoyed the food and service. We strive to make every occasion memorable for our guests. Your kind words are greatly appreciated and we look forward to serving you again soon!
   

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8. D

   Dan

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing server as well as an amazing Cook! The food was excellent! The particular chef we had this time was an amazing Chef who cooked our meal perfect!! Our server was on top of everything and when a server doesn’t let your Pepsi Cola empty or melt in ice and brings a fresh Pepsi is an amazing server as well. I couldn’t be happier with the service we received and left a hefty tip for amazing services. Thank You for the great experience, will be back more often!!
   

   Benihana - Torrance, CAResponded 7 days ago

   Hello, Dan! Thank you for your wonderful review. We're thrilled to hear that you had an amazing experience at Benihana - Torrance. It's fantastic to know that our team's performance and the food met your expectations. We're glad that our chef was able to provide you with a memorable dining experience. We appreciate your kind words and look forward to welcoming you back for more great service and delicious meals. Best regards, The Management Team
   

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9. L

   Lynne

   San Diego

   2 reviews

   3.0

   2 reviews

   Dined on 9 December 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   I love going here for Birthday events... however to ight I mentioned that we were there for my sons birthday when we checked in...also showed there was a birthday collector Buda glass that we could get and they said at the torrance location they do not honor that but at rhe Santa Monica location they do. After being seated our waitress asked if there were any special occasions being celebrated... I said yes and did she need to see the birthday certificate for birthday deal.... she said nothing. I asked her again after she got our drinks...she said nothing. When I got my bill I went to hand my pho e with certificate to reduce the bill.... she said they do not honor it on Sundays. I said that was not clear... she said she juat works there. I mentioned why we were there to multiple people who work there before being seated....and no one said anything. I have been coming for special events for many years.... I am not happy that no one who worked there said anything. Food and service at the table was awesome When we sat at the bar for an Appetizer the server/bartender did not give us any napkin or utensils. People need to be trained at this location. Need to inform customers better. We would not have left...but I am not happy that people who seat you or the waitress did not mention they do not accept cert on Sundays, and was smart at me with her response that she just works here . Unacceptable response!
   

   Benihana - Torrance, CAResponded on 10 December 2024

   Hi Lynne, We're truly sorry for your experience at Benihana - Torrance. We apologize for any confusion regarding the birthday certificate. We assure you that it's not our intention to make our customers feel forgotten or overlooked. We will address this with our team to ensure it doesn't happen again. We're glad you enjoyed our food and service, and we hope to have the opportunity to serve you better in the future. Best regards, Benihana - Torrance Management Team
   

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10. m

    megan

    Los Angeles

    1 review

    4.0

    1 review

    Dined on 8 December 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    The only thing was that we had a res at 7:15 and didn’t get to eat until 8:45
    

    Benihana - Torrance, CAResponded 3 days ago

    Hey, Megan! Thanks for choosing Benihana - Torrance for your dinner! We're glad to hear that you enjoyed the food and found our service to be excellent. We apologize for the delay you experienced due to our res timing. We understand how frustrating that can be and we're working on improving our system. We appreciate your patience and hope to serve you again soon.
    

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