Benihana - Torrance, CA

Review summary

1. L

   Lindsay

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   We had a 7:15 reservation on a weekday and they didn’t seat us until 8:30.
   

   Benihana - Torrance, CAResponded today

   Thanks for the feedback, Lindsay! We're sorry to hear about the delay you experienced during your visit. It's certainly not the standard we aim for at Benihana - Torrance. We appreciate your patience and understanding. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to have the opportunity to serve you better in the future. Best, The Management Team
   

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2. Y

   Yessenia

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was amazing like always! The only reason I did not give 5 starts is because although we had reservations, the wait time was a bit ridiculous. We waiting about 20 minutes just to be sat down during lunch time (reservations were at 12:30pm). The host was nowhere to be found when we arrived so we waited about 5 minutes till she appeared. Then she started sitting other people before us and after a while we were told we were waiting on our server. Once we sat, the server did take about 10 minutes to come to us and after that, everything was great. They need to h ire more staff
   

   Benihana - Torrance, CAResponded today

   Thanks for visiting us, Yessenia! We're thrilled to hear that you enjoyed our food and found it to be amazing as always. We apologize for the wait time you experienced during your visit. We strive to provide efficient service and it seems we fell short during your visit. We appreciate your patience and understanding and will work on improving our reservation system. We're glad that you had a positive experience and we hope to see you again soon!
   

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3. M

   Marcelyn

   Los Angeles

   20 reviews

   5.0

   20 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The chef Alex was great at Preparing each guests selection. Just the right amount accompaniment of vegetables and seasonings especially the garlic butter. The meat was vey very tender and delicious 🤤 Thank you Alex you really delivered, as always.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hello Marcelyn! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Torrance. It's great to know that our team was able to provide you with the right amount of accompaniments and seasonings for your guests' selections. We're also glad that you found our meat to be very tender and delicious. Your kind words mean a lot to us and we look forward to serving you again soon. Best Regards, The Management Team
   

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4. J

   Jenifer

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Omg I had the best time. My partner and I took our 9 month old baby girl and she had a blast. Ate everything we were eating. Enjoyed the show very much. We went during the week which I think is best to take your kids in since it’s less people.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hey, Jenifer! Wow! We're over the moon to hear that you and your partner had a great time at Benihana - Torrance. We're thrilled that you enjoyed your meals and the show. It's wonderful to know that you and your little one had a great time with us during the week. We strive to make every family's experience memorable and it sounds like we hit the mark with you. Thank you for your kind words and high ratings. We can't wait to welcome you and your little one back! Best, The Management Team
   

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5. M

   Margie

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex, our chef, was amazing! Everything was cooked to perfection! Absolutely delicious!
   

   Benihana - Torrance, CAResponded 1 day ago

   Dear Margie! Thanks for the feedback! We're thrilled to hear that you had a great experience with our chef at Benihana - Torrance. It's wonderful to know that everything was cooked to perfection and that you enjoyed every bite! Your kind words mean a lot to us. We look forward to serving you again soon.
   

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6. S

   Sheila

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Reservations at 7pm but did not get seated until 7:45pm. Server was great!
   

   Benihana - Torrance, CAResponded 2 days ago

   Hello Sheila! We're really sorry about the delay in seating you during your visit to Benihana - Torrance. We understand how frustrating that can be and we're glad to hear that you found our server great. We're committed to providing excellent service and we're sorry we fell short this time. We appreciate your feedback and hope to serve you again soon. Best regards, Benihana - Torrance Management Team
   

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7. N

   Nichelle

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   The chef was great not the waitress got order wrong and very slow
   

   Benihana - Torrance, CAResponded 2 days ago

   Hey Nichelle! We're really sorry to hear about your experience at Benihana - Torrance. We strive to provide excellent service and it's disappointing to hear that we fell short this time. We're glad to hear that you enjoyed the food, but we're sorry about the mix-up and the slow service. We'll definitely work on these issues. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We appreciate your feedback and hope to serve you better in the future. Best, The Management Team
   

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8. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   ERIC THE CHEF WAS NICE BUT RUSHED SO THE FOOD TASTE WASN'T THE BEST. ABSALON WAS GREAT AND ACCOMMODATING BUT RUSHED AND BUSY SERVING SEVERAL TABLES AT ONCE.
   

   Benihana - Torrance, CAResponded 2 days ago

   Dear Guest! Thank you for taking the time to share your feedback. We're glad to hear that you found our service to be accommodating and our chef to be nice. However, we're sorry to hear that the food didn't meet your expectations. We strive to provide our guests with the best dining experience and we're disappointed that we fell short in this instance. We will certainly take your comments into consideration as we continually work on improving our food quality and service timings. We hope you'll give us another chance to impress you in the future. Best regards, The Management Team at Benihana - Torrance
   

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9. D

   Debbie

   Los Angeles

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Service and the food was cooked to perfection. Or cook Chris was entertaining and friendly.
   

   Benihana - Torrance, CAResponded 2 days ago

   Hello Debbie! Thank you for your wonderful review! We're thrilled to hear that you enjoyed your experience at Benihana - Torrance. Our team always aims to provide excellent service and delicious food, so it's great to hear that they met your expectations. We're glad you found our staff friendly and entertaining, and we hope to see you again soon! Best regards, The Management Team
   

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10. F

    Francesca

    Los Angeles

    28 reviews

    vip
    5.0

    28 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had a great experience at dinner. The food was delicious and Chef Eric was absolutely the best!! He had us all laughing at his jokes and had a great sense of humor !! Great guy!!
    

    Benihana - Torrance, CAResponded 3 days ago

    Thanks for the feedback, Francesca! We're thrilled to hear that you had a great experience at dinner at Benihana - Torrance. It's wonderful to know that our team made you and your friends laugh with their jokes and that you enjoyed our food. We strive to make our guests feel special and we're glad we could do that for you. Looking forward to your next visit!
    

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