Benihana - Torrance, CA

Review summary

1. a

   anita

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   I made a reservation for 7:15 PM (everybody was on time ) however we did not get seated until 8 PM. While we waiting for the shift, the stove was not turned on so we have to weigh additional after shift arrive for the grill to be hot. Fork and napkin was not offered, and sauces was not provided. At the end of our meal, our waiter did not know we have a cake in the back, when the waiter located our cakes, he brought it out and ask if we want staff to sing happy birthday song to my sister. It was supposed to be a surprise yet the waiter blow the surprise and told us to wait until the staff finish with other tables….. I have been to Benihana many times and I guess this particular and I was pretty rush/complacency environment. I love Benihana and hope our next year will not be the same as last night.
   

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2. C

   Cherise

   Los Angeles

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing time. 😊 Our server was amazing. He really took care of us and had the best attitude. Our cook was also Amazing. The show he put on was better than the normal show. Thanks guys for everything.
   

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3. M

   Manuel

   VIP

   Central Coast

   54 reviews

   5.0

   54 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Benihana and the chicken fried rice would recommend for lunch
   

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4. M

   Merily

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service was great. Bathrooms could be cleaner.
   

   Benihana - Torrance, CAResponded today

   Thanks for the review, Merily! We're thrilled to hear that you enjoyed your experience at Benihana - Torrance, CA. We strive to provide excellent food and service, so your feedback about the cleanliness of our bathrooms is appreciated. We hope to see you back soon for an even better experience!
   

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5. M

   Michelle

   VIP

   Los Angeles

   57 reviews

   4.0

   57 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It’s was a 6 course meal however the portion becomes fewer. Very small potion compared to previous years. The prices went up I understand but the food serving portion was little also. Birthday $30 will not get you any free meal not even a noodles. Maybe an appetizer.
   

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   Benihana - Torrance, CAResponded today

   Thanks for the feedback, Michelle. We're sorry to hear that your recent experience at Benihana - Torrance, CA didn't meet your expectations. We understand your concerns about the portion sizes and pricing. We strive to provide the best quality meals and value for our customers. We'll take your feedback into consideration as we continuously work to improve. We hope to have the chance to serve you again in the future. Best regards, Benihana - Torrance, CA Management Team
   

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6. K

   Kaitlin

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The staff is clearly over worked and ill just safely assume underpaid. Two managers were literally just standing around and didn't assist the runners or cooks whatsoever even amist the blatant chaos. We Couldn't get drink refills at all, food was missing for the chefs. I dont eat here often but enough to notice the food quality has also drastically gone down, price has gone way up. Other customers complained the entire meal. Really a resting Only enjoyable for kids at this point, where tor the price point you'd be robbing yourself to not just hit a panda express.
   

   Benihana - Torrance, CAResponded today

   Hey Kaitlin, We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We strive to provide our customers with exceptional service and quality food, and we're disappointed to hear that we fell short during your visit. We also apologize for the issues you encountered with drink refills and the missing dishes. We take your comments seriously and will use them to improve our service. We hope you'll give us another chance to provide a better dining experience in the future. Best regards, The Management Team
   

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7. L

   Lisa

   VIP

   Los Angeles

   12 reviews

   1.0

   12 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Terrible! The wait was over an hour. I checked open table and even with the hour wait… they claimed to have spots every 15 minutes. After 1 hour to be seated, with nowhere else to go… we just waited around until we were called upon. After that it took 20 minutes for the server to even greet us. We finally ordered and over an hot later, we received our soups and salads. The entire experience lasted 4 hours!!!!!! It felt like torture. It was just 4 of us…. Not a large party. This should have been more efficient. I’m really upset and will be emailing both managers today.
   

   Benihana - Torrance, CAResponded 1 day ago

   Thanks for the feedback, Lisa. We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating long wait times can be, especially when you're looking forward to a meal. We're sorry for the oversight in our scheduling and the delay in service you experienced. It's certainly not the standard we aim for. We appreciate your patience and understanding, and we're committed to improving our efficiency and service. We hope you'll give us another chance to provide you with a better dining experience in the future.
   

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8. R

   Raquel

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   As always, a great dining experience . Restrooms a bit outdated, but everything else very good
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Raquel, Thank you for your wonderful review and for choosing to dine with us at Benihana - Torrance, CA! We're thrilled to hear that you enjoyed your overall dining experience. We appreciate your feedback about our restrooms and will take it into consideration as we strive to provide the best in terms of cleanliness. We look forward to welcoming you back soon for another great dining experience. Best regards, The Management Team
   

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9. J

   Jessee Monique

   Orange County

   4 reviews

   4.0

   4 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a wonderful time dinning with family for my husbands birthday. Food was delicious. The only constructive feedback was its very tight seating which made it hard to get up to use the restroom etc. Also we were there for over three hours due to long wait times on food. However, if you know this ahead of time the taste was worth the wait.
   

   Benihana - Torrance, CAResponded 2 days ago

   Thanks for visiting us, Jessee Monique! We're thrilled to hear that you and your family had a wonderful time celebrating your husband's birthday at Benihana - Torrance, CA. We take pride in our delicious food and it's great to know that you enjoyed it. We apologize for the inconvenience caused by the tight seating and the long waiting times due to the food. Your feedback is valuable to us and we'll certainly look into improving these aspects. We hope to welcome you back for another enjoyable dining experience!
   

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10. D

    Durwood

    Los Angeles

    3 reviews

    4.0

    3 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 4

    It was to celebrate a birthday. A family of 6 sat at same grill. The chef did a very good job preparing the food. The food prep was nothing special. Lacked luster and enthusiasm, that I am accustomed to at this, and other Benihana restaurants. Some of the drink prices seem higher than a few competitors. Overall the meal was very good.
    

    Benihana - Torrance, CAResponded 2 days ago

    Dear Durwood, thank you for sharing your feedback with us. We are happy to hear that you had a great experience and we look forward to seeing you soon!
    

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