Benihana - Torrance, CA

Review summary

1. L

   Larissa

   Los Angeles

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely horrible. Reservations were at 5:45pm didn’t get seated till 6:45pm and didn’t leave the restaurant until 9pm. Our cook did not even start to cook until 8pm and we felt so rushed. I will be calling corporate tomorrow.
   

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2. C

   Christina

   VIP

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 2

   Celebrated a birthday. Staff friendly. Food great. Managers were amazing.
   

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3. E

   Edgardo

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We arrived at 6:00 p.m. we had reservations for 6:30 p.m.. We were not seated until 7:30 p.m. The restaurant clearly overbooked. It was bad management of front End of House.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Edgardo, We're really sorry to hear about your recent experience at Benihana - Torrance, CA. We understand how frustrating it can be to wait, especially when you have a reservation. We apologize for the delay and the inconvenience caused. We're aware of the overbooking and the management issue you've mentioned, and we assure you that we take such matters seriously. We hope you'll give us another chance to provide you with the excellent service you've come to expect from us. Best, The Management Team
   

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4. L

   Liz

   VIP

   Los Angeles

   13 reviews

   1.0

   13 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   BEWARE!! Do not think that because you have a reservation it means anything. This place has adopted the idea they will allow endless reservations, with no regard to what they can actually deliver. We had a reservation at 6:15 and were not seated until 7:15. We got on Open Table and they were still offering reservations at 6:30, 6:45, 7:00….even though they were overwhelmed and running over an hour behind. Once seated, the waitress told us to order the food with the drinks right away as it was”would take a long time to actually get a chef”. We didn’t leave until 9:30 due to all the delays. This is apparently not a one-off and instead how they’ve decided to operate. Super disappointing.
   

   Benihana - Torrance, CAResponded 1 day ago

   Hi Liz, We're really sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating it must have been to wait for a table even though you had a reservation. We also apologize for the confusion about the timing of your order. We're committed to providing efficient service and we're sorry we fell short this time. We appreciate your feedback and will use it to improve our operations. Best, Benihana - Torrance, CA Management Team
   

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5. S

   Stuart

   Las Vegas

   5 reviews

   1.0

   5 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I recently visited Benihana’s, and the service was abysmal. The wait was unbearably long, after making reservations, me and my wife waited about 45 minutes until we were sat. Then another 30 minutes until they came and took our order the staff seemed disinterested, and the chef lacked the usual flair that made the experience special. Orders were incorrect, drinks took forever, and the overall atmosphere felt more like a fast-food joint than a premium teppanyaki restaurant. The once-exciting hibachi theatrics were reduced to half-hearted performances. If Rocky Aoki could see what his beloved restaurant has become in 2025, he’d turn over in his grave. Benihana was built on showmanship and quality, but sadly, both seem to have taken a backseat to mediocrity.
   

   Benihana - Torrance, CAResponded 3 days ago

   Thanks for the review, Stuart. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We understand how frustrating waiting can be, especially when you've made a reservation. We apologize for the long wait you and your wife experienced and the issues with your order. We also regret that you found our chef's performance lacking. We strive to provide a memorable experience, and it seems we fell short this time. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to show you the quality and service we're known for.
   

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6. H

   Heather

   Sacramento

   6 reviews

   3.0

   6 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   This location has gone downhill. The service is slow and terrible. The floors and bathroom are filthy. Food is still good once it comes out though.
   

   Benihana - Torrance, CAResponded 6 days ago

   Thanks for visiting us, Heather. We're truly sorry to hear about your recent experience at Benihana - Torrance, CA. We pride ourselves on our cleanliness and quality service, so it's disappointing to hear that we didn't meet those standards on this occasion. We appreciate your feedback and will certainly take it into consideration as we strive to improve. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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7. D

   Daniel

   Central Coast

   2 reviews

   1.0

   2 reviews

   Dined on 17 February 2025

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was the worst restaurant experience we have ever been though. The hostess and chef were amazing. Other than that wow what a terrible experience. We had reservations at 7:45. We were told that they were an hour behind ! We couldn’t believe it….we ended up waiting because it was our only date night without our kids…after one hour I approached the front desk to get an update,,,, the lady quoted me another hour! We were there for 4 hours! Unbelievably disappointed and embarrassed for the staff.
   

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   Benihana - Torrance, CAResponded 7 days ago

   Thanks for visiting us, Daniel. We're truly sorry to hear about your disappointing experience at Benihana - Torrance, CA. It's unfortunate that you had to wait for such a long time despite having reservations. We understand how frustrating that can be and we sincerely apologize for the delay. We're glad to hear that you found our staff to be amazing, but we apologize for the overall experience. We hope you'll give us another chance to make it right. Best, Benihana - Torrance, CA Management Team
   

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8. J

   Jill

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I’m never ever leave a review that is negative but I am floored by how disastrous this evening was. It was my daughter’s birthday. We had a reservation but upon arrival we were told it was an hour wait. We traveled so far so we decided to wait in the car. Forget about the million mishaps in between we were finally seated 1.5 hours later. We than sat through another 1.5 hours at our table to finally be fed. Chef was miserable - obviously worn out - the food, lobster shrimp and filer mignon was burnt to a crisp - and a whallop of butter was thrown on it. I took a photo for us to laugh at later. Every one of us at the table was falling asleep and so upset about our ruined meal. The worst of it was I reached out to a manager early on when we did not get our food within the first hour… no one came to our table to entertain us… tell us “ so sorry but we are having a really hard night… deserts on us or what should have been said was our meals were free. Such a disgrace. Our hard earned money and everything else.. just disgusting service 2 managers we spoke with and none of them offered any compensation or any sorrys. That’s the worst part of it. They could give a crap… just floored at how bad the management is - we will never go back to Benihanas again.
   

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   Benihana - Torrance, CAResponded on 17 February 2025

   Hi Jill, we're truly sorry for your experience at Benihana - Torrance, CA. We understand how disappointing your evening must have been. We apologize for the delay and the issues with your meal, it's not the standard we strive for. Your feedback is valuable and will be used to improve our service. We're truly sorry for the inconvenience and would love for the opportunity to make it up to you.
   

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9. T

   Tamy May

   VIP

   Palm Springs

   2 reviews

   1.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   JUAN IS THE ONLY REASON YOUR ESTABLISHMENT IS DOING WELL. Your chefs are the pillars of this sad excuse for a restaurant. The manager and servers are AWFUL. We will not return solely for this
   

   Benihana - Torrance, CAResponded 7 days ago

   Hey Tamy May, We're truly sorry to hear about your disappointing experience at our restaurant, Benihana - Torrance, CA. We always aim to provide a memorable dining experience for our guests, and we regret that we missed the mark this time. We appreciate your feedback about our service and chef staff, and we assure you that we will take your comments into consideration as we continually strive to improve our services. We hope you'll give us another chance to show you the high-quality experience we're known for. Best regards, The Management Team
   

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10. C

    Carrie

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on 16 February 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Had to wait an hour after our reservation, there were no apologies or recognition of this. Seems as if they had overbooked.
    

    Benihana - Torrance, CAResponded on 17 February 2025

    Hey Carrie, We're truly sorry to hear about your experience at Benihana - Torrance, CA. We understand how frustrating waiting can be and we apologize for the inconvenience caused. We always aim to provide our guests with efficient service and it's clear we missed the mark during your visit. We appreciate your feedback and will use it to improve our reservation system and communication. We hope to have the opportunity to serve you again in the future. Best, The Management Team
    

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