Benihana - Troy, MI

Review summary

1. L

   Lawanda

   Detroit

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good experience overall. I would recommend this restaurant for your special occasion.
   

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2. A

   Amanda

   Detroit

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   An hour after our reservation time, we agreed to give up our teppan spot and sit in the sushi area instead. Here, we were seated and received our soup and salad… and nothing else. After 15 min we got forks. After requesting napkins 15 min later, we received paper towel. 2 hours after our reservation time, we asked about our food and were told it would be another 45 min. Since we have a toddler, we had to leave. When we informed the manager we were leaving, she did not even apologize. Instead, she told us “it’s an upstairs decision as to how many reservations we take, so it is what it is.”
   

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3. J

   Joann

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Took our chances going out on Christmas Day. Even with reservation, had to wait approximately 90 minutes for our table. People waiting everywhere.. sheer chaos with carryouts etc! If you have that many reservations, carryouts should be eliminated so poor workers can concentrate on everyone physically there! Did they overbook reservations?? Were you short workers, what exactly was the problem??? Nobody ever apologized for the wait or explained anything making it even worse. So many frustrated people everywhere! I will say that even with the chaos, our waiter Olivia and cook Ricardo were extremely pleasant. Then to add insult to injury, bar service backed up causing us to get cocktails well over 30 minutes after being seated and then salads coming while we were eating our meals. JUST A MESS!!! I feel for every person working there as you were set up to fail!!!
   

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4. I

   Irwin

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We do realize, we dined on Christmas Day and that may have played a factor in the overall experience? A couple of things that stood out was when asked if we wanted fried rice, of course everybody responded absolutely, but there is never mention made of the $7 up charge per person. Person thus driving up my bill $35. Additionally, my wife had asked to add scallops to her filet mignon for $12.50, but they were not on the cart. The chef reached out to the waitress and she brought them to the chef. Additional line item charge of $23.50. Should have complained about both, but unfortunately the location was a mad house. The bottom line is, it was my Mom's 85th birthday and we broke free from the traditional Chinese (szuchuan, Mandarin, Mongolian) style restaurant and for $330.00 for (5) with no alcoholic or non-alcoholic beverages, we expect a little better.... even on Christmas. Oh, OMT, reservations were for 4:30 p.m. we didn't sit until nearly 5:30 p.m. and by the time we left the restaurant, it was after 7:00 p.m.
   

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5. G

   Gevi

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ocean Treasure is always a hibachi delight...greet ambiance and service! So glad a real restaurant was open on Christmas 😀.
   

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6. M

   Melissa

   Detroit

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tom was our chef and he did an exceptional job of preparing our food e aptly as ordered.
   

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7. N

   Naquay

   VIP

   Detroit

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was very exceptional. We will be back soon
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for visiting us, Naquay! We're thrilled to hear that you had an exceptional experience at Benihana - Troy, MI. It's wonderful to know that you enjoyed our food, service, and found great value in your visit. We always aim to provide our guests with the best possible experience, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back soon.
   

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8. K

   Kelly

   Detroit

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Our reservation was at 7:30pm. We didn’t get our table until an hour later at 8:30pm and drinks were delayed and then food didn’t start getting cooked for roughly another 45min. The food was great however the timing didn’t allow us to make it to church.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the feedback, Kelly. We're glad to hear you enjoyed the food at Benihana - Troy, MI. We're sorry for the delay in seating and serving you. We understand how this affected your plans and we apologize for the inconvenience. We appreciate your patience and understanding. Your feedback is invaluable to us as we strive to improve our services. We hope to serve you better in the future.
   

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9. j

   jill

   San Francisco

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had a reservation and weren’t seated for 40 min after reservation. The food is very pretty good and plentiful- we took most of it home. It was impossible to talk to anyone except those directly next to you.
   

   Benihana - Troy, MIResponded 1 day ago

   Hi Jill, We're truly sorry to hear about your experience at Benihana - Troy, MI. We understand how frustrating it can be to wait for a table and not be seated as quickly as you'd like. We also apologize if the service was not up to our usual standards. We're glad to hear that you enjoyed the food and that it provided you with a positive dining experience. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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10. T

    Tina

    Detroit

    2 reviews

    2.0

    2 reviews

    Dined 5 days ago

    1. Overall 2
    2. Food 1
    3. Service 1
    4. Ambience 1

    The area we were in was cold as if they had the ac on. Food was just ok. This visit wasn’t a good experience like we’ve had in the past.
    

    Benihana - Troy, MIResponded 3 days ago

    Dear Tina, we apologize for any inconvenience this may have caused and we thank you for taking the time to share your feedback. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website.
    

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