Benihana - Troy, MI

Review summary

1. D

   Demetrius

   Unspecified

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and the experience was fun and we've gotta do it again
   

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2. E

   Elaine

   VIP

   Detroit

   42 reviews

   5.0

   42 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time. All the food was excellent from the fried rice to the filet (which was very tender yet lean / excellent!!). We all enjoyed the experience.
   

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3. S

   Sheina

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   They messed up my order. The waitress was rushing and not listening. The chef came out and read off the orders I had to correct it. I ordered 2 rice bowls because I ordered Wagyu and Shrimp and 1 wouldn’t be enough. I corrected the chef, he went to grab extra rice because almost the entire hibachi wanted 2 but the waitress noted 1. He prepared the rice and STILL gave me 1 rice. I cancelled everything else outside of the rice he put on my plate. It was soggy and I didn’t even finish it. My dinner was completely ruined. The waitress was awful. Had it not been a birthday outing for my son I would’ve walked out. But I sat through it. I wasn’t going to let them prepare all of that food with one rice just to ask for a refund or discount. I didn’t want anything. My mood and evening was ruined. This experience sucked!
   

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4. J

   JENAE

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love Benihana and the service is always top tier
   

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5. C

   Chantel

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Pam was great in the regular table area vs the grill
   

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6. OT

   OpenTable Diner

   Cincinnati

   3 reviews

   1.0

   3 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   The guy that cooked our food was great the prices were a bit pricey I ordered a trio with 2 cups of rice dinner meal and a received a little baby scoop of my favorite green tea ice-cream. Overall I love Benihana’s but for the prices. I probably will never go back
   

   Benihana - Troy, MIResponded 1 day ago

   Dear Guest, Thanks for the feedback! We're delighted to hear that you enjoyed the cooking and the green tea ice cream at Benihana - Troy, MI. We understand your concern about the pricing. We aim to provide the best quality and service, and your input helps us do just that. We hope to see you again soon for another round of our favorite green tea ice cream!
   

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7. G

   Gihonna

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   I have been coming to this location for the last 16 years and it has went downhill , food and service, soup was bad everyone at table didn’t even eat it told waitress did nothing about it everyone entrees was good cook did great.
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Gihonna. We're sorry to hear that your recent visit to Benihana - Troy, MI didn't meet your expectations. We take your feedback about the food and service very seriously and will address these issues with our team. We're glad to hear that you've enjoyed our entrees, but we understand that the soup and overall experience was lacking. We hope to have the opportunity to serve you better in the future.
   

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8. m

   mearana

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   It’s just not what it used to be You could tell they just hire anyone. They don’t put any money into it. The overcharged food is not that good. But what do they care?
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Mearana. We're sorry to hear that your recent experience at Benihana - Troy, MI didn't meet your expectations. We always strive to provide our guests with the best food and service, and we regret that we fell short this time. Your feedback is valuable to us, and we'll certainly look into improving the areas you've highlighted. We hope you'll give us another chance to impress you in the future.
   

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9. K

   Kimberly

   Detroit

   21 reviews

   4.0

   21 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   The restaurant wasn't clean. When we walked through the front door, the carpet was trashy. There were scraps of food in the seats and on the floor. Besides that, the food was good and the service was excellent!
   

   Benihana - Troy, MIResponded 1 day ago

   Thanks for the review, Kimberly! We're thrilled to hear that you enjoyed our food and service at Benihana - Troy, MI. We're sorry to hear that the cleanliness wasn't up to par during your visit. We appreciate your feedback and will certainly look into this matter. We're glad that you found our food to be good and our service to be excellent. We look forward to serving you again soon.
   

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10. A

    Alexandra

    Detroit

    1 review

    2.0

    1 review

    Dined 5 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 1

    We had planned on coming here for my son’s birthday as we always pick Benihana for special occasions. I wrote in my reservation’s I had made online that it was my son’s birthday and it was a special day. To start off we were seated at our table for almost 45 minutes with out any drinks or WATER! Our server had come over and taken our order and we never saw her for awhile after that. After my stepfather finally got up and found someone we received our soups and salads before we had still received our water and drinks. By this point we were just glad to have some service. My stepdads drink they were out of so he told her a different gin, again 25 minutes later still no drink for him. Finally my mother had to get up and walk to the bar where 3 bartenders were just standing around chatting. She requested his cocktail and brought it back to the table herself. Our chef BIANCA was fantastic!!! She put on a great show for my son and the food tasted wonderful. At the end of the night our belly’s were full and my son was happy I mean he’s only 7! My biggest complaint was our service especially when my bill was $388! For that price I expect service that is higher than bare minimum. I couldn’t even tell you her name! We will stick to the Northville location as they do a much better job.
    

    Benihana - Troy, MIResponded 2 days ago

    Hello Alexandra, We're so sorry to hear about your experience at Benihana - Troy, MI. It's clear that we didn't meet your expectations in regards to the service and the timing of your meal. We strive to make every occasion special and we regret that we fell short this time. Your feedback is invaluable and we will ensure that we take steps to improve our service. We hope you'll give us another chance to make your next visit a memorable one. Best regards, The Management Team
    

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