Benihana - Troy, MI

Review summary

1. SM

   StephM

   Detroit

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Came for my 10 year old son’s birthday. The restaurant is not clean. Plates were dirty and a few needed to be subbed out before we could eat. The waitress was clearly scattered. They no longer sing happy birthday? Took three asks to get kids menus (my kids are clearly young enough to need one) I ordered a soda water. She brought one then refilled it the rest of our dinner with plain water. However, I was charged $4 for ONE glass of soda water. The soup was so salty it was as though it was a concentrate and not diluted. The chef took a very long time, and was very messy, quite a few times food was falling off the grill onto the table, and when he was scraping to clean off the surface, chunks would fly off and a few hit us. I asked for hot tea and never got it. I used the restroom and I was disgusted. It was a filthy mess. The staff is messy and disheveled, messy multi colored hair, I mean go off with your personal style but I just don’t know where restaurant standards have gone. The price you pay for a family of 5 (with NO DRINKS except for a $4 soda water and one kid only having rice) being over $200 and I feel like I’m in a dirty Coney Island. I don’t usually give negative reviews, but this was the most disappointing experience we’ve had here in a long time. We have visited lots of other locations who operate with much higher standards. The Troy location has been in a steady decline and has recently turned into a dump and my family and I will not be returning. I will personally be contacting a manager in the morning.
   

   Benihana - Troy, MIResponded today

   Dear Stephen, We sincerely apologize for your disappointing experience. This is not the standard we strive to uphold, and we deeply regret the cleanliness, service, and food quality issues you encountered. Your feedback is extremely valuable, and we take it seriously. We will be addressing these concerns with our team to ensure improvements are made. Please know that we appreciate your past visits, and we’d love the opportunity to make things right. Thank you for bringing this to our attention. Best, The Management Team
   

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2. A

   Alicia

   Detroit

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Made a reservation at 6:30pm, was sat but didn’t even get drinks until closer to 7:30pm. My husband didn’t get his beer (in a can) until our teppanyaki chef came to cook (that came with a dirty glass that was never replaced, so he just drank it straight from the can). The restaurant itself was not clean; wrappers, food, left behind kid toys all on the floor… The women’s bathroom was a whole different unpleasant experience. This was my first and only time going to Benihana unfortunately. The food was average, but nothing to brag about. Portion size was the only impressive thing about this entire experience.
   

   Benihana - Troy, MIResponded 4 days ago

   Thanks for the feedback, Alicia. We're sorry to hear about your recent experience at Benihana - Troy, MI. It's clear that we fell short in providing prompt service and cleanliness. We understand your concerns about the wait time and the cleanliness of our restaurant. We also take your feedback about the portion size seriously and will work on improving it. We hope you'll give us another chance to make it right. Best regards, Benihana - Troy, MI Management Team
   

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3. T

   Turran

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The bar was full so we were seated at a booth, the waitress was very helpful and attentive, our experience was great
   

   Benihana - Troy, MIResponded 5 days ago

   Thanks for the feedback, Turran! We're thrilled to hear that you had a great dining experience at Benihana - Troy, MI. It's wonderful to know that our team was able to assist you and make your experience even better. We're also pleased to know that you found our service attentive and helpful. We hope to see you again soon!
   

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4. OT

   OpenTable Diner

   Atlanta

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent. Chef was fantastic and kid friendly. Overall great experience for my first time
   

   Benihana - Troy, MIResponded 5 days ago

   Dear Guest! Thanks for the feedback! We're thrilled to hear that you enjoyed your first experience at Benihana - Troy, MI. It's wonderful to know that our chef and kid-friendly atmosphere added to your positive experience. We strive to provide excellent food and service, and your review confirms that we're doing our job well. We look forward to serving you again soon!
   

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5. JW

   JamalW

   Detroit

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Food was good, and hats off to the chef and waitress. However, the experience wasn’t the best due to those we were seated with. They gave the staff so much trouble and it really ruined the overall experience.
   

   Benihana - Troy, MIResponded 6 days ago

   Thanks for visiting us, Jamal. We're glad to hear that you enjoyed the food at Benihana - Troy, MI. However, we're sorry to hear that the experience you had with us was not up to your expectations. We always aim to provide an enjoyable dining experience for our guests and it seems we fell short this time. Your feedback is valuable to us and we will definitely look into this to ensure it doesn't happen again. We hope you'll give us another chance to serve you better in the future.
   

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6. D

   Demetrius

   Unspecified

   1 review

   5.0

   1 review

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was great and the experience was fun and we've gotta do it again
   

   Benihana - Troy, MIResponded 6 days ago

   Hey Demetrius, we're thrilled to hear that you had a fun and memorable dining experience at Benihana - Troy, MI! It's great to know that our food and service lived up to your expectations. We always strive to provide a memorable experience for our guests, and your kind words are a testament to our efforts. We can't wait to welcome you back for another fun and memorable meal. Thanks for your review!
   

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7. E

   Elaine

   VIP

   Detroit

   42 reviews

   5.0

   42 reviews

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun time. All the food was excellent from the fried rice to the filet (which was very tender yet lean / excellent!!). We all enjoyed the experience.
   

   Benihana - Troy, MIResponded 6 days ago

   Hi Elaine, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a fun time and enjoyed our fried rice, filet, and the tender lean meat. Your kind words truly mean a lot to us. We strive to provide excellent food and service to all our guests and it's heartening to hear we hit the mark during your visit. We look forward to welcoming you back to Benihana - Troy, MI for another great experience. Best regards, Benihana - Troy, MI The Management Team
   

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8. S

   Sheina

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined on 28 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   They messed up my order. The waitress was rushing and not listening. The chef came out and read off the orders I had to correct it. I ordered 2 rice bowls because I ordered Wagyu and Shrimp and 1 wouldn’t be enough. I corrected the chef, he went to grab extra rice because almost the entire hibachi wanted 2 but the waitress noted 1. He prepared the rice and STILL gave me 1 rice. I cancelled everything else outside of the rice he put on my plate. It was soggy and I didn’t even finish it. My dinner was completely ruined. The waitress was awful. Had it not been a birthday outing for my son I would’ve walked out. But I sat through it. I wasn’t going to let them prepare all of that food with one rice just to ask for a refund or discount. I didn’t want anything. My mood and evening was ruined. This experience sucked!
   

   Benihana - Troy, MIResponded 7 days ago

   Hey Sheina, we're truly sorry to hear about your experience at Benihana - Troy, MI. It's clear that we missed the mark on your visit, and for that, we sincerely apologize. We understand how frustrating it must have been to have your meal prepared incorrectly, and we're sorry for any inconvenience caused. We also acknowledge your disappointment with the rice. We assure you that your feedback has been noted and will be addressed with our team. We're committed to providing excellent service and we hope to have the chance to show you that we can do better next time. Sincerely, The Management Team.
   

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9. J

   JENAE

   Detroit

   1 review

   5.0

   1 review

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love Benihana and the service is always top tier
   

   Benihana - Troy, MIResponded 7 days ago

   Thanks for visiting us, Jenae! We're thrilled to hear that you always love Benihana and that our service consistently meets your expectations. Your kind words mean a lot to us. We're looking forward to your next visit!
   

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10. C

    Chantel

    Detroit

    5 reviews

    5.0

    5 reviews

    Dined on 27 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server Pam was great in the regular table area vs the grill
    

    Benihana - Troy, MIResponded 7 days ago

    Thanks for the feedback, Chantel! We're thrilled to hear that you enjoyed your experience at Benihana - Troy, MI. It's great to know that our regular table area was a better fit for you. We're also glad to hear that our service met your expectations. We strive to provide top-notch service to all our guests and your feedback helps us to do just that. We look forward to welcoming you back soon!
    

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