Benihana - Westbury, NY

Review summary

1. L

   Liz

   VIP

   New York City

   43 reviews

   2.0

   43 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   I think that this establishment has really taken a step back in value for the price. Drinks, portions very small and prices very high. We’ve been going for years and probably will not return. Our chef wasn’t really into the experience and went through the motions.
   

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2. M

   Meryl

   VIP

   Philadelphia

   183 reviews

   5.0

   183 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had to wait longer than necessary but once we sat down Matteo was great
   

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3. A

   Anthony

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great family fun. Hibachi is always great with your loved ones. Food is great and drinks are awesome.
   

   Benihana - Westbury, NYResponded today

   Thanks for visiting us, Anthony! We're thrilled to hear that you and your family had a great time at Benihana - Westbury. It's wonderful to know that you loved our hibachi and found our food and drinks to be great. We're always committed to providing a memorable dining experience for our guests. We appreciate your feedback and look forward to serving you and your loved ones again soon. Best regards, The Management Team
   

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4. Y

   Yohana

   New York City

   4 reviews

   4.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Cook didn’t have enough food for everyone’s appetizer. I ended up giving my daughter some of mine. He seemed to not care.
   

   Benihana - Westbury, NYResponded 6 days ago

   Hey Yohana! We're really sorry to hear about your experience with the appetizer at Benihana - Westbury. We always aim to provide a balanced meal for our guests and we regret that we fell short this time. Your feedback is important to us and we will certainly address this issue with our team. We hope that it won't happen again and we look forward to serving you better in the future. Best, The Management Team
   

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5. D

   Denis

   New York City

   1 review

   4.0

   1 review

   Dined on 3 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service including Chef Chef was awesome
   

   Benihana - Westbury, NYResponded on 5 December 2024

   Hello, Denis! Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and service. We strive to provide our guests with a memorable dining experience, and it's great to know we hit the mark with you. We noticed that you rated our value a bit lower and we appreciate your feedback. We're always looking for ways to improve and we'll certainly take your comments into consideration. We look forward to welcoming you back to Benihana - Westbury soon! Best regards, The Management Team
   

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6. H

   Henry

   New York City

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, it was a pleasurable experience. Everything you would expect from Benihana.
   

   Benihana - Westbury, NYResponded on 26 November 2024

   Dear Henry! Thanks for the review! We're thrilled to hear that you had a pleasurable experience at Benihana - Westbury. Your kind words about our food and service are greatly appreciated. We strive to provide a dining experience that is nothing short of amazing. We look forward to your next visit!
   

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7. R

   Roberta

   VIP

   New York City

   9 reviews

   4.0

   9 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Best chef! We were so lucky to have him! The food was beyond delicious!
   

   Benihana - Westbury, NYResponded on 26 November 2024

   Hey Roberta! We're thrilled to hear that you had a great experience at Benihana - Westbury! It's wonderful to know that our chef made such a positive impact on your dining experience. We're sorry to hear that our service didn't quite meet your expectations. We're always striving to improve and your feedback is invaluable to us. We hope to see you again soon!
   

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8. S

   Symphony

   New York State

   1 review

   3.0

   1 review

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The server wrote incorrect orders for one person in my group and another person seated at the same table. The chef was mediocre. He took a while figuring out what to cook and then more time figuring out who to serve it to. He also messed up by serving colossal shrimp to the wrong person. Luckily the two people were together so he was able to switch the food from the wrong plate to the correct person’s plate.My food was cold by the time he finished making my scallops. I noticed the other chefs were a little more entertaining as well. This was not a good hibachi experience for my family and I
   

   Benihana - Westbury, NYResponded on 20 November 2024

   Dear Symphony! Thanks for the feedback. We're sorry to hear about your experience. It's disappointing to hear that the service and food didn't meet your expectations. We apologize for the mix-up with the orders and the shrimp issue. We take pride in our chefs' ability to quickly figure out the orders and make the right choices. We'll work on improving our service and food quality. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to provide a better experience on your next visit.
   

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9. A

   Ameika

   VIP

   New York City

   13 reviews

   5.0

   13 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   the waiter and waitress was amazing! the food was great and I will definitely go back
   

   Benihana - Westbury, NYResponded on 17 November 2024

   Hello, Ameika! Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed the food and service at Benihana - Westbury. We noticed that you rated our service a bit lower. We're always striving to provide the best service to our guests and we appreciate your feedback. We will definitely work on improving our service to meet and exceed our guests' expectations. We look forward to welcoming you back soon! Best, The Management Team
   

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10. J

    Jeremy

    VIP

    Chicago

    16 reviews

    3.0

    16 reviews

    Dined on 10 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 2

    We got sat about 25 minutes after our reservation time.
    

    Benihana - Westbury, NYResponded on 11 November 2024

    Hi Jeremy! Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed your meal and the service at Benihana - Westbury. We understand that waiting for a table can be frustrating and we apologize for the delay. We're always striving to provide the best experience for our guests and your feedback is invaluable in that process. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope to see you again soon for a more timely dining experience. Best regards, The Management Team
    

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