Benihana - Westbury, NY

Review summary

1. B

   Bonni

   VIP

   New York City

   23 reviews

   3.0

   23 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Not like it used to be. No exciting energy from chefs and shouldn’t they be Asian? Not prejudice just remember how it used to be
   

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2. K

   Keith

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   For the prices of the food, the service quality does not match. A red table napkin was melted on the table top which was scrapped off.
   

   Benihana - Westbury, NYResponded 1 day ago

   Thanks for visiting us, Keith. We're truly sorry to hear about your experience at Benihana - Westbury, NY. We pride ourselves on providing top-notch service and it's clear we missed the mark during your visit. We understand that the service quality and the condition of the table napkin are not up to your expectations, and we sincerely apologize for the oversight. We will definitely address this issue with our team to ensure it doesn't happen again. We appreciate your feedback and hope you'll give us another chance to provide you with the quality service you deserve.
   

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3. L

   Laurie

   New York State

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our chef was super fun and amazing but food was overcooked. We were celebrating two birthdays so they nicely gave us a candle with ice cream, which was sweet. Service was great.
   

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   Benihana - Westbury, NYResponded 4 days ago

   Thanks for the feedback, Laurie! We're thrilled to hear that you enjoyed the chef and service at Benihana - Westbury, NY. It's great to know that our team could make your celebration special for your two birthdays. We're sorry to hear that our food didn't meet your expectations this time around. We appreciate your honest feedback and will certainly look into the overcooked dishes. We hope to welcome you back soon for a more satisfying experience. Best wishes, The Management Team
   

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4. D

   Dyan

   New York City

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a good time & a great meal. Excellent service & delicious food.
   

   Benihana - Westbury, NYResponded 4 days ago

   Hey Dyan, We're over the moon to hear that you had a great time at Benihana - Westbury, NY! It's fantastic to know that you enjoyed our food and service. Your kind words mean the world to us. We're thrilled that we could provide you with an excellent dining experience. We look forward to welcoming you back soon. Best, The Management Team
   

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5. J

   Jennifer

   VIP

   New York City

   16 reviews

   4.0

   16 reviews

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Our waiter John was great and so was Chef Guardado, who was very sweet. Where the restaurant could improve is on bringing drinks, water and pre-cooked items (e.g. soup and salad) sooner). Our reservation was for 5:15pm. We were seated by 5:20pm. Once we were seated, we didn’t have any food (salad or soup) until after 5:49pm. Perhaps there could be others bringing water or placing a carafe of water for folks could solve that as well. The salad and soup should have definitely come out sooner. I also think that ordering can be a bit confusing when you are having food different from your party and others at the table. Perhaps installing an iPad or e-system to order would be less confusing. Thank you!
   

   Benihana - Westbury, NYResponded 7 days ago

   Hey Jennifer, Thank you for your feedback. We're glad to hear that our waiter and Chef Guardado were great. We're sorry for the delay you experienced, and we appreciate your suggestion about drinks and water. We'll definitely consider your suggestions on improving our ordering system to make the dining experience faster and more convenient. We're also sorry for the confusion you faced, we'll work on making our menu more clearly understandable. We look forward to serving you again soon! Best, Benihana - Westbury, NY Management Team
   

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6. M

   Marc

   New York State

   1 review

   5.0

   1 review

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience all around. The food was spectacular.
   

   Benihana - Westbury, NYResponded on 15 February 2025

   Dear Marc, Thank you so much for your kind words! We're thrilled to hear that you had a great experience and enjoyed the food. Our team works hard to provide a memorable dining experience, and it means a lot to us when our guests leave happy. We truly appreciate your support and look forward to welcoming you back soon! Best regards, The Management Team
   

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7. G

   Grace

   VIP

   San Diego

   9 reviews

   2.0

   9 reviews

   Dined on 14 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   I know it’s Valentine’s Day but too crowded n too hectic and understaffed
   

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8. A

   Amber

   New York City

   16 reviews

   4.0

   16 reviews

   Dined on 9 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We reserved a table for my daughters 2nd birthday and Benihana’s did not disappoint. The chief and wait staff were attentive and very accommodating. I would recommend and will revisit soon.
   

   Benihana - Westbury, NYResponded on 11 February 2025

   Thanks for the feedback, Amber! We're thrilled to hear that you and your daughter enjoyed celebrating her second birthday at Benihana - Westbury, NY. It's wonderful to know that our team and food made your visit memorable. We appreciate your kind words and high ratings for our service. We look forward to welcoming you back soon!
   

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9. D

   Diana

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were there for a birthday. There were 10 of us. We were taken care of quickly, the service was friendly and the food was delicious. Hearty portions. The only thing that could be improved is the way soda or seltzer is charged. We drank a lot of seltzer and an unlimited refillable price may make more sense.
   

   Benihana - Westbury, NYResponded on 5 February 2025

   Thanks for visiting us, Diana! We're thrilled to hear that you enjoyed your birthday celebration at Benihana - Westbury, NY. Our team takes pride in providing friendly service and delicious food, so we're glad it hit the mark for you. We appreciate your feedback on our soda pricing. We're always looking for ways to improve and your input is valuable to us. We look forward to welcoming you back soon!
   

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10. B

    Betty

    New York State

    1 review

    3.0

    1 review

    Dined on 2 February 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    My dining experience was just okay compared to other places I’ve visited, food was way too salty and as for me not worth the price.
    

    Benihana - Westbury, NYResponded on 3 February 2025

    Hi Betty, We're truly sorry to hear that your dining experience at Benihana - Westbury, NY didn't meet your expectations. We strive to provide our guests with the best food and service, and it's clear we fell short during your visit. We appreciate your feedback about the saltiness of our food and will certainly take it into consideration. We hope you'll give us another chance to impress you with our culinary offerings. Best wishes, The Management Team
    

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