Benihana - Wheeling, IL

Review summary

1. JP

   JimP

   VIP

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef Omar is AMAZING!
   

   Benihana - Wheeling, ILResponded today

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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2. E

   Elizabeth

   VIP

   Chicago

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was a fun and different dining experience for our family of 5. We were all given the holiday menu when we were seated, but then asked for the regular menu — which didn’t have the fun mocktails, but did have a few different and slightly less expensive food items. Omar, our chef, was fantastic!
   

   Benihana - Wheeling, ILResponded today

   Dear guest, thank you for leaving us a review. We apologize for any inconvenience you encountered. Your feedback is valuable to us, and we look forward to welcoming you again soon.
   

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3. KH

   KristinH

   VIP

   Chicago

   14 reviews

   2.0

   14 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I mean, it's Benihana. Tips: Spend more for the filet. Don't get the scallops.Don't pay extra ($7! a person) for fried rice as it doesn't add anything (they didn't do anything entertaining with the egg). Don't get shrimp as your entree because you get shrimp already. Don't get sushi as it's just too much food. What happened to the throwing shrimp?
   

   Benihana - Wheeling, ILResponded today

   Dear valued guest, thank you for your feedback. We're sorry that your experience didn’t meet expectations. We’d love the opportunity to improve and provide a better visit next time. Please reach out to us by visiting our "Contact Us" page on our website.
   

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4. R

   Ron

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and overall experience! I'll definitely visit again for a special occasion!
   

   Benihana - Wheeling, ILResponded 4 days ago

   Thanks for the review, Ron! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling, IL. It's always a pleasure to know that our guests appreciate our food and overall experience. We're looking forward to your next visit for a special occasion. Thanks again for your kind words!
   

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5. J

   Jackie

   Las Vegas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This location is great! Staff is very welcoming and friendly, restaurant was clean, food was delicious and over all experience was wonderful!
   

   Benihana - Wheeling, ILResponded today

   Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
   

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6. K

   Karena

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Xmas eve dinner with last minute reservations!
   

   Benihana - Wheeling, ILResponded 4 days ago

   Hi Karena, Thank you so much for choosing Benihana - Wheeling, IL for your last-minute dinner! We're thrilled to hear that you had a great experience with us. Your 5-star ratings for our food, service, and value truly mean a lot to us. We look forward to welcoming you back for more celebrations! Best regards, The Management Team
   

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7. S

   Susan

   Chicago

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   I think last I was one of the most disappointing dinners I’ve ever had at a Benihana. There was hardly any vegetables. The chicken wasn’t even cooked with a sauce and it was dry as a bone and I was never asked for anything else. The plain white rice had an awful aftertaste. I don’t know last time I’ll come here I think.
   

   Benihana - Wheeling, ILResponded 4 days ago

   Thanks for visiting us, Susan. We're truly sorry to hear about your disappointing experience at Benihana - Wheeling, IL. We understand that our food and service need to meet the highest standards to ensure our guests have a memorable dining experience. We're sorry to hear that we fell short in this instance. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to show you the kind of dining experience we're known for.
   

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8. l

   laura

   VIP

   Chicago

   14 reviews

   3.0

   14 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Christmas Eve with the family was supposed to be relaxing, fun, and festive but instead we were pushed through our meal so the chef could get to the next meal and so they can clear our table quickly. We barely finished each course when the next cake and they started clearing the table as we were still eating! The price of the meal was so expensive and not worth it!!! Also, what happened to the chef entertaining us???
   

   Benihana - Wheeling, ILResponded 4 days ago

   Thanks for visiting us, Laura. We're truly sorry to hear about your experience. It's clear that we didn't meet your expectations, especially during such a special occasion. We understand how important it is to have a relaxing, fun, and festive dining experience and we apologize for any inconvenience caused. We also regret to hear about the delay in clearing the table. We strive to provide the best service to our guests and your feedback helps us improve. We hope you'll give us another chance to serve you better in the future. The Management Team at Benihana - Wheeling, IL
   

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9. T

   Todd

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and service impecable. Always a great experience for my birthday!
   

   Benihana - Wheeling, ILResponded on 22 December 2024

   Thanks for visiting us, Todd! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Wheeling. It's wonderful to know that our food and service met your expectations. We always aim to provide excellent experiences for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back for more celebrations!
   

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10. S

    Sal

    VIP

    Los Angeles

    1 review

    3.0

    1 review

    Dined on 15 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    This location will call you if you book within the last hour of closing to try to get you to cancel. They tell you that you will not have much time and make you feel like a burden. This has happened 3 times to me, booking at 10, 10:15, & 10:30… if you do not want people coming in at these times then they shouldn’t be on open table.
    

    Benihana - Wheeling, ILResponded on 19 December 2024

    Hey, Sal! We're really sorry to hear about your experience at Benihana - Wheeling. We understand that booking late can be frustrating, especially when you're trying to enjoy your evening. We're sorry if you felt like you had to deal with this situation, but we assure you that it's not the norm. We appreciate your feedback and will take it into consideration as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
    

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