Benihana - Wheeling, IL

Review summary

1. S

   Sandie

   Chicago

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Finally, a great experience for our dinner. Chef was energetic and entertaining. The food was cooked to perfection.
   

   Benihana - Wheeling, ILResponded today

   Thanks for the review, Sandie! We're thrilled to hear that you had a great experience dining with us at Benihana - Wheeling, IL. We're glad you enjoyed the energy and entertainment from our chef. It's wonderful to know that our team was able to prepare your meal to perfection. We appreciate your feedback and look forward to serving you again soon.
   

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2. OT

   OpenTable Diner

   Chicago

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 4
   4. Ambience 2

   Your prices have Increased so much and it’s not worth it anymore.
   

   Benihana - Wheeling, ILResponded today

   Dear Guest! Thanks for the feedback. We're sorry to hear that you found our prices to be higher and no longer worth it. We strive to provide a great experience for our guests, and it's clear we fell short in this instance. We appreciate your patience and understanding, and we hope to have the chance to serve you again in the future.
   

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3. C

   Cindy

   VIP

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice evening for my daughters birthday. All service was excellent as well as the food and quantity! We will definitely go again.
   

   Benihana - Wheeling, ILResponded 5 days ago

   Thanks for the feedback, Cindy! We're thrilled to hear that you and your daughter had a wonderful birthday celebration at Benihana - Wheeling, IL. It's great to know that you enjoyed our food and service as well as our quantity. We appreciate your kind words and look forward to welcoming you back for more memorable meals. Best regards, The Management Team
   

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4. T

   Tina

   Chicago

   62 reviews

   5.0

   62 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent service and food!. Can’t wait to go back!!
   

   Benihana - Wheeling, ILResponded 5 days ago

   Hi Tina, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed both our service and food at Benihana - Wheeling, IL. It's always a pleasure to serve you and we're delighted that we've made your dining experience enjoyable. We look forward to welcoming you back soon! Best wishes, The Management Team
   

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5. L

   LorieAnn

   San Francisco

   20 reviews

   3.0

   20 reviews

   Dined on 4 January 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   Received a text message on our way there that our table was ready. Arrived 10 minutes early and did not get seated until 30 minutes after our reservation. Then they wanted to try and put 9 adults at the table. Was not happy at all!!
   

   Benihana - Wheeling, ILResponded 7 days ago

   Thanks for the review, LorieAnn. We're sorry to hear about the issues you faced with seating and the overcrowding. We strive to ensure our guests have a comfortable and enjoyable dining experience. We appreciate your patience and understanding. Your feedback is valuable to us as we strive to improve. We hope to serve you again and provide a better experience.
   

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6. W

   Whitney

   VIP

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 1 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They were Late seating us even with a reservation. We had a reservation for 7 people @530pm. Some little kids with us too who wanted to eat!
   

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7. NJ

   NeelaJ

   VIP

   Chicago

   57 reviews

   3.0

   57 reviews

   Dined on 31 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Was so hoping to find a good Hibachi place after Kampai closes- unfortunately nothing compares! Was good- but have had better. Quality good- just not cooked well.
   

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8. C

   Chris

   Chicago

   2 reviews

   4.0

   2 reviews

   Dined on 31 December 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was fantastic, the gentlemen asking for our order and refilling are drinks was great. However we had issues with the chef. My wife politely asked if we could have 2 orange sauces instead of an orange and ginger. He didn’t understand and kept saying have 2 ginger sauces. We kept politely trying to say what we wanted and eventually he put our sauce dishes away and turned his back on my wife and started cooking. I had to politely ask him to listen to us because of the misunderstanding and he got annoyed and finally complied. He then messed up the other patrons orders to where they had to swap plates (4 of 6 was wrong) and didn’t offer to help w the swapping
   

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9. E

   Elora

   Chicago

   23 reviews

   5.0

   23 reviews

   Dined on 30 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This visit was at a non busy time. Noise level was low.The food and service was excellent. I
   

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10. JP

    JimP

    VIP

    Chicago

    7 reviews

    5.0

    7 reviews

    Dined on 29 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Chef Omar is AMAZING!
    

    Benihana - Wheeling, ILResponded on 30 December 2024

    Thank you for your kind review! We’re thrilled to hear you enjoyed your dining experience and we hope to see you again soon.
    

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