Benihana - Wheeling, IL

Review summary

1. KH

   KristinH

   VIP

   Chicago

   14 reviews

   2.0

   14 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   I mean, it's Benihana. Tips: Spend more for the filet. Don't get the scallops.Don't pay extra ($7! a person) for fried rice as it doesn't add anything (they didn't do anything entertaining with the egg). Don't get shrimp as your entree because you get shrimp already. Don't get sushi as it's just too much food. What happened to the throwing shrimp?
   

   Is this helpful?

   Report
2. R

   Ron

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and overall experience! I'll definitely visit again for a special occasion!
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for the review, Ron! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling, IL. It's always a pleasure to know that our guests appreciate our food and overall experience. We're looking forward to your next visit for a special occasion. Thanks again for your kind words!
   

   Is this helpful?

   Report
3. J

   Jackie

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This location is great! Staff is very welcoming and friendly, restaurant was clean, food was delicious and over all experience was wonderful!
   

   Is this helpful?

   Report
4. K

   Karena

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Xmas eve dinner with last minute reservations!
   

   Benihana - Wheeling, ILResponded 1 day ago

   Hi Karena, Thank you so much for choosing Benihana - Wheeling, IL for your last-minute dinner! We're thrilled to hear that you had a great experience with us. Your 5-star ratings for our food, service, and value truly mean a lot to us. We look forward to welcoming you back for more celebrations! Best regards, The Management Team
   

   Is this helpful?

   Report
5. S

   Susan

   Chicago

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   I think last I was one of the most disappointing dinners I’ve ever had at a Benihana. There was hardly any vegetables. The chicken wasn’t even cooked with a sauce and it was dry as a bone and I was never asked for anything else. The plain white rice had an awful aftertaste. I don’t know last time I’ll come here I think.
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for visiting us, Susan. We're truly sorry to hear about your disappointing experience at Benihana - Wheeling, IL. We understand that our food and service need to meet the highest standards to ensure our guests have a memorable dining experience. We're sorry to hear that we fell short in this instance. We appreciate your feedback and will use it to improve our service and food quality. We hope you'll give us another chance to show you the kind of dining experience we're known for.
   

   Is this helpful?

   Report
6. l

   laura

   VIP

   Chicago

   14 reviews

   3.0

   14 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 1

   Christmas Eve with the family was supposed to be relaxing, fun, and festive but instead we were pushed through our meal so the chef could get to the next meal and so they can clear our table quickly. We barely finished each course when the next cake and they started clearing the table as we were still eating! The price of the meal was so expensive and not worth it!!! Also, what happened to the chef entertaining us???
   

   Benihana - Wheeling, ILResponded 1 day ago

   Thanks for visiting us, Laura. We're truly sorry to hear about your experience. It's clear that we didn't meet your expectations, especially during such a special occasion. We understand how important it is to have a relaxing, fun, and festive dining experience and we apologize for any inconvenience caused. We also regret to hear about the delay in clearing the table. We strive to provide the best service to our guests and your feedback helps us improve. We hope you'll give us another chance to serve you better in the future. The Management Team at Benihana - Wheeling, IL
   

   Is this helpful?

   Report
7. T

   Todd

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent and service impecable. Always a great experience for my birthday!
   

   Benihana - Wheeling, ILResponded 5 days ago

   Thanks for visiting us, Todd! We're thrilled to hear that you had a great experience celebrating your birthday at Benihana - Wheeling. It's wonderful to know that our food and service met your expectations. We always aim to provide excellent experiences for our guests, and your feedback is a testament to our efforts. We look forward to welcoming you back for more celebrations!
   

   Is this helpful?

   Report
8. S

   Sal

   VIP

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   This location will call you if you book within the last hour of closing to try to get you to cancel. They tell you that you will not have much time and make you feel like a burden. This has happened 3 times to me, booking at 10, 10:15, & 10:30… if you do not want people coming in at these times then they shouldn’t be on open table.
   

   Benihana - Wheeling, ILResponded on 19 December 2024

   Hey, Sal! We're really sorry to hear about your experience at Benihana - Wheeling. We understand that booking late can be frustrating, especially when you're trying to enjoy your evening. We're sorry if you felt like you had to deal with this situation, but we assure you that it's not the norm. We appreciate your feedback and will take it into consideration as we strive to improve our service. We hope to have the opportunity to serve you again in the future. Best, The Management Team
   

   Is this helpful?

   Report
9. A

   ARLINDA

   VIP

   Chicago

   8 reviews

   2.0

   8 reviews

   Dined on 13 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   The cook was new and he used salt and regular butter to cook with and went heavy on the salt. Didn’t even ask if we wanted any salt.
   

   Benihana - Wheeling, ILResponded on 19 December 2024

   Hi ARLINDA, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated our service, but we're sorry to hear that you found our use of salt during your meal to be less than ideal. We always aim to deliver a great experience, and your comments will definitely help us improve. We hope to have the opportunity to welcome you back to Benihana - Wheeling and provide you with a better experience. Best regards, The Management Team
   

   Is this helpful?

   Report
10. R

    Rea

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on 10 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    All staff friendly and considerate. Food (as always) great.
    

    Benihana - Wheeling, ILResponded on 12 December 2024

    Hey Rea! We're thrilled to hear that you enjoyed your experience at Benihana - Wheeling! It's great to know that our staff's friendliness and consideration made your visit enjoyable. We're also glad that you found our food to be of great quality. We noticed your rating on value. We strive to provide the best experience for our guests, and we understand that there's always room for improvement. We appreciate your feedback and will take it into consideration as we continuously work to enhance our service. Thank you again for your kind words and for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, The Management Team
    

    Is this helpful?

    Report