Black Angus Steakhouse - Escondido

Review summary

1. A

   April

   San Diego

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   To be fair this is the day after thanksgiving. I don’t think anyone showed up to work. Including the chef. I asked for medium well. But my steak was well done. The steak was tough and hard to chew. It was hard to cut. That’s how tough it was. The soup was supposed to be creamy potato soup wasn’t thick and it tasted bad with too much pepper in it. The appetizer was chicken tenders and the tenders were fried too long so they were almost burnt on the outside and then the chicken was dry on the inside and hard eat. The salad they didn’t put together nicely. They just dumped greens on a plate and dumped dressing on top on a big pile of greens. The greens were not mixed with the dressing. The bread they offered was old and dry. It may have been the worst experience at Black Angus I’ve ever had. Our server was nice. Probably overwhelmed without staff to help. So our food took a very long time to arrive.
   

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2. OT

   OpenTable Diner

   San Diego

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We had a reservation for 6:30 p.m. We had arrived and checked in around 6:15 p.m. And was told to wait until they text us when our table is ready. Anyways a good 45 mins. have passed and still no text. So I make my way up to the hostess and this time it's the Manager along with 3 to 4 servers just standing around the hostess station talking amongst themselves. I say "excuse me" and let them know that we had a reservation @ 6:30 p.m. And the Manager tells me very rudely that " they have no available tables plus they're over booked" and that I just need to wait until they call us. "I then asked why did we have to make a reservation if we still have to wait this long and still haven't been seated yet?". And I'm told "oh well" by the Manager. I understand that it was Thanksgiving but why even implement a reservation system when the restaurant isn't even going to stick to that? We waited 1hour and 15 minutes past our reservation time before finally getting seated. My family and myself were very disappointed to say the least.
   

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3. T

   Thomas

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were seated 40 minutes later than our reservation was set. We had a very good waitress that had quite a few tables to service. She was very gracious and attentive to what our needs were. Bravo!!! The food was great. Too much dark Turkey on some plates but we traded. Thank you Black Angus for a very lovely Thanksgiving dinner. We’ll be back next year
   

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4. R

   Robert

   San Diego

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Nothing to add................................................................................
   

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5. E

   Elaine

   New Orleans

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very crowded. Maybe not enough servers or overbooked. Reservation at 3; seated at 3:45. Server was good, food was good, good value.
   

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6. T

   Thomas

   San Diego

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   We arrived at 2:30. Our reservation was for 2:45. We finally were seated at around 3:30. My wife was using a walker so it was difficult for her to stand for a lengthy period. Many disgusted customers were upset with the long wait periods. I will be reluctant to make another reservation at this restaurant, since they cannot seem to honor those times. A few minutes wait is tolerable, but 1 hour is insulting. The Thanksgiving dinner was good, and servers were pleasent.
   

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7. L

   Lawrence

   San Diego

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Made an appointment for 1:30 they took us at 2:00 then food came quick was extremely below average asked for the bill took another 45 minutes to get the bill I can truly say my experience was way way way below expectations and will go somewhere else next year
   

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8. P

   Paul

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Even though there existed lines of people waiting, we were served only 20 minutes late and had the best server we could ever have asked to wait on our needs. 10 out of 10 for her as a human being and a professional accomplishing a great job on a challenging day.
   

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9. S

   Susan

   San Diego

   36 reviews

   3.0

   36 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had Thanksgiving dinner. Food and value were good. Server was below par. She acted rude and definitely should not have been a server that day.
   

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10. J

    Joachim

    Hawaii

    4 reviews

    3.0

    4 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 3

    Went with my family to celebrate my birthday. Our waitress Melanie was very attentive and nice. Always came to check on us and provided refills quickly. The only negative of the experience was both my filet mignon and my son’s were overcooked. My wife’s ribeye and my daughter’s prime rib were cooked to their desired internal temp.
    

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