Butlers Wharf Chop House Restaurant

Review summary

1. H

   Heidi

   London

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always love coming here but it would be good if they would answer messages on here as I asked if the steaks were gluten and dairy free. The menu also unfortunately doesn’t state if it’s gluten and dairy free. I did ask the waiter and he was going to find out but as it’s Christmas and it was so busy and noisy in the restaurant, I declined and stuck to a drink whilst the others ate. Could you please reflect on your menu if anything is gluten and dairy free and could you please state on the menu if the steaks can be made gluten/dairy free. It saved time, effort and misunderstandings. Thank you.
   

   Butlers Wharf Chop House RestaurantResponded 1 day ago

   Hello Heidi , Thank you so much for your valuable feedback and for being a loyal guest. We're truly sorry for the inconvenience you experienced with getting your questions answered about our menu, especially during the busy holiday season. We understand how important it is to have clear information regarding dietary preferences, and we truly appreciate you taking the time to let us know. Your suggestions regarding indicating gluten- and dairy-free options on the menu are very helpful. We will certainly take this into consideration and work towards providing clearer information to make things easier for our guests with dietary needs. Kind regards , Hilay Patel
   

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2. V

   Victoria

   VIP

   London

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had another wonderful meal sat Butler's Wharf Chop House. The service, food and setting were all amazing. We are outside under a heater with a wonderful view of Tower Bridge.
   

   Butlers Wharf Chop House RestaurantResponded 2 days ago

   Hello Victoria, Thank you so much for your kind words! We're absolutely delighted to hear that you had a wonderful experience at Butler's Wharf Chop House. It's fantastic to know that you enjoyed the service, food, and setting, and that the view of Tower Bridge added to the experience. We always strive to create a memorable atmosphere for our guests, and it's great to hear that we succeeded in doing so for you. We look forward to welcoming you back soon for another great meal! Thank you again for your feedback and support. Kind regards , Hilay Patel
   

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3. A

   Assaf

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First the location is amazing right by the Thames overlooking Tower Bridge. The restaurant itself is a sprawling wooden interior with tastefully decorated dining area. The wait staff is super friendly and knowledgeable. The food was out of this world and the cocktails are top notch. I am definitely coming back for a second round!
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Thank you so much Assaf, looking forward to seeing you again. Kind regards, Dan
   

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4. S

   Sophie

   London

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   Delicious roast; great views, lovely staff, a bit loud in the restaurant but overall a brilliant experience!
   

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   Butlers Wharf Chop House RestaurantResponded 2 days ago

   Hello Sophie , Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed the delicious roast, the great views, and the service from our lovely staff. We appreciate your comment about the noise level and will keep that in mind as we work to create an even better atmosphere for all our guests. We're so glad you had a brilliant experience overall and look forward to welcoming you back for another fantastic visit soon! Kind Regards, Hilay Patel
   

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5. R

   Rob

   VIP

   London

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   An excellent Sunday roast with huge delicious portions...not to be missed!!
   

   Butlers Wharf Chop House RestaurantResponded 2 days ago

   Thank you Rob! Kind regards, BWCH Team
   

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6. M

   Maria

   Kent

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Always had excellent food experiences at The Chop House, the menu has changed and there is a lot less to choose from. Unfortunately when we ate on Saturday 14th December our side dishes were nearly cold, we didnt complain as we all wanted to eat our food together. Maybe the sides had been parked up for a while.. Servers were very attentive, and we will come back.
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hi Maria, thank you so much for your review. It really helps us. Kind regards, Dan
   

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7. C

   Caroline

   Surrey

   10 reviews

   5.0

   10 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food was off the scale delicious. The staff were friendly and funny. The restaurant itself lacked a bit of atmosphere due to decorative but we thoroughly enjoyed the experience. Our waitress was exceptionally helpful and had a smile on her face. Sorry I didn’t get her name
   

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   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Thank you Caroline 🙏. Have a lovely day! Kind regards, Dan
   

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8. A

   Anthony

   London

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   While the food was ok and the staff were pleasant , the service was just too slow. The cost of the starters aren’t worth it. The porterhouse steak is well prepared and the sides weee also very good. Don’t bother with the puddings, better off going to a pub and getting it done how it’s meant to be. Last issue was waiting 20 mins to receive the bill and a further 15 to pay. Extremely noisy in there as sound bounces around the restaurant but for me it’s ok.
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Hi Anthony, We hope you are well. We are really sorry to hear that you did not enjoy your time here with us, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
   

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9. S

   Stephen

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We couldn’t fault the service, food or restaurant. It was noisy but then it was a weekend near Christmas.
   

   Butlers Wharf Chop House RestaurantResponded 3 days ago

   Thank you so much Stephen! Your feedback really matters for us! Kind regards, Dan
   

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10. E

    Elise

    Atlanta Metro

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 5

    The staff was great and very accommodating. The venue is beautiful and sitting outside in the huts was super fun. The food is not great. Steaks were overcooked and no flavor
    

    Butlers Wharf Chop House RestaurantResponded 3 days ago

    Hi Elise. We hope you are well. We are really sorry to hear that you did not enjoy our food, as we really want every guest to be happy. We'll work on your suggestion to improve the experience here at BWCH. Thanks in advance for your help. Kind regards, Dan
    

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