Catches Waterfront Grille

Catches Waterfront Grille reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Drew VIP

   Tampa1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   This was our 2nd chance, hopefully redemptive visit to Catches Waterfront Grille. We were not made aware that the regular menu was unavailable. Like other restaurants on OpenTable often do, they should have had a disclaimer that this was a BUFFET ONLY while making the reservation. A buffet is a much different experience than we were looking for our Mother's Day experience. My toddler has extreme allergies, and we bring food for him. The waiter tried to charge us for him as an adult (he is 3). We explained that he did not eat anything, and we were not aware it was a buffet. So they tried charging us a child price instead. Again, he did not eat anything. Finally, they took it off the bill. The cost for 5 adults was absurd given the food options, quality, and 15-minute wait in a buffet line to serve yourself the majority of the meal. Adding a 20% mandatory included gratuity on top was just the guarantee we will not be returning to Catches.
   

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2. L

   Lenore

   Tampa19 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I take my mother here for Mother’s Day every year. This was the first year I experienced the buffet. The food was good, except it was not hot at all. We mentioned it to our waitress. What I was the disappointed about was the drink I ordered was a different price on the menu than when I receive the bill. I was extremely disappointed about the automatic gratuity, and additional service fees that were added to the bill. Unfortunately, this will probably be the last Mother’s Day here. 
   

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3. D

   Deb VIP

   Indiana10 reviews

   5.0

   Dined on 4 May 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great seafood options. Well prepared. Jackie provided very good service.
   

   Catches Waterfront GrilleResponded 2 days ago

   Thanks for the Five-Star Review, Deb! We are happy to hear you enjoyed your visit! Glad Jackie treated you right, she is one of our best bartenders and we have all grown quite fond of her as well. Look forward to seeing you soon!!!!!!!! -Catches Management
   

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4. B

   Betsy VIP

   Naples13 reviews

   4.0

   Dined on 3 May 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Anthony was a great server. Nice view, food was good and served hot!
   

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5. D

   Donna

   Tampa1 review

   5.0

   Dined on 24 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We live in holiday, but we’re excited to try a place close to home. The reviews were good and they definitely went above and beyond the 5 stars was excellent. The food was amazing. The server was awesome the place was extremely clean I love it and we will return here soon Donna Sweigert 5-27-25
   

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6. C

   Carole

   Tampa2 reviews

   4.0

   Dined on 21 April 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   I like the ambiance at Catches and Kathy our waitress was very good. On the down side however, there was long hair in the butter for bread and the yellow fin was dry, over cooked. Sorry, I don’t like to give negatives however it happened.
   

   Catches Waterfront GrilleResponded on 25 April 2025

   We are all quite fond of Kathy, glad you enjoyed your time with her! No need to apologize, we are the ones who dropped the ball during your visit. Our team always views these kinds of comments positively as feedback we can use to be better. Further more, reviews like this help to ensure this type of situation does not occur again. Rest assured, this issue will be discussed with all appropriate parties. If you need any further assistance or would like to give our management team any more information about you visit please do hesitate to give us a call at (727) 849-2121. Thank you for your understanding, Catches Management
   

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7. D

   David

   Greater Boston2 reviews

   2.0

   Dined on 20 April 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Our server was fantastic. Our food was food u expect to find in a cafateria. When u go to a restaurant you go for the food and that was just awful. Nothing was fresh. Cold bread. Shrimp in shrimp cocktail was boiled in water NO SPICES. The fish course was so OVER COOKED. If it did not have a sauce on it, I would have choked. The ham was dry and OVER COOKED with no sauce to wash it down. The roasted potatoes tasted like they cooked them 3 days before and warmed them up for dinner today, but they were cold. The clam chowder tasted like it was made by Campbell's Soup. Sad, this used to be fine dining now, just a beautiful building. My suggestion. Charge more if u have to but serve good food. Serve less, but do it right, and if your chefs can't cook from fresh ingredients, then fire them and get some that can.
   

   Catches Waterfront GrilleResponded on 21 April 2025

   David, It saddens me to hear that your experience was, to put it mildly, lackluster. At Catches Waterfront Grille, we aim to deliver dining experiences which exceed the expectations of our guests, during your recent visit we failed in that mission. The monetary cost of dining out grows higher everyday and guests like yourself deserve a meal that is worthy of your patronage. There is nothing worse than the disappointment of a bad meal on a special day. Personally, I would like to apologize on behalf of our whole management team. Rest assured, we will improve and hope that you come back so we can prove ourselves! Thank you for sharing your experience, feedback like yours helps us become better. -Michael Haas (Manager Catches Waterfront Grille)
   

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8. K

   Karen

   Tampa1 review

   1.0

   Dined on 20 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Desk attendant confirmed confirmation. "Hey" this . "HEY" What is that?...kind of greeting. They weren't even busy yet.at 11:50. Seated, Noone came to table. I went to find server or host who seated us. So my son went to the bar to get water and a beverage. Server came to table said she should've come to our table but the manager gave her another table in another area. Food was cold, chicken dish and Mahi dish was dry like cotton. Over priced, under service, many other places to give business.
   

   Catches Waterfront GrilleResponded on 21 April 2025

   Hi Karen, First, thank you for your patience during your visit! From what I am reading, we need to work on reinforcing the training of our front door staff on guest etiquette and communication techniques. Rest assured we will address this issue as a team. I only hope is that, in the future, you give us another shot. We are capable of much more than what you experienced during your visit. It saddens me to think that we have lost you as a customer, if you would like to discuss this issue further or need anything at all please do not hesitate to reach out to any of our management team! We are here to make this right, Michael Haas (Manager Catches Waterfront Grille)
   

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9. M

   Michael VIP

   Tampa12 reviews

   5.0

   Dined on 19 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar, the service was great 👍🏻 and the food was wonderful! Had a very nice early Easter dinner! Thank you!
   

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10. A

    Alan

    Washington DC7 reviews

    5.0

    Dined on 18 April 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Perfect waterfront dining experience. The stuffed flounder was amazing
    

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