CHI CHI at the Avalon Hotel Palm Springs

Review summary

1. V

   Vignette VIP

   San Diego1 review

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We service is always excellent, that’s why we keep coming back.
   

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2. J

   Joy VIP

   San Francisco7 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love Chi Chi! Great food &drinks and service is perfect. John was a waiter and was very helpful! We will be back.
   

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3. A

   Austin VIP

   London28 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great hideaway Beyond Amazing staff. Poolside dining with really good food. The manager John goes out of his way to make certain that you have a fantastic experience.
   

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4. D

   Dora VIP

   New York City29 reviews

   3.0

   Dined on 21 February 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   We chose to have only drinks at the venue. The next table had food and it smelled ok.
   

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5. M

   Michael VIP

   San Francisco6 reviews

   4.0

   Dined on 12 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had reservations for 11am expecting a brunch menu however we were surprised that there was only a lunch menu which began at 11am. Food was very good but wanted some brunch options
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on 25 January 2025

   Hey Michael, Thanks for choosing CHI CHI at the Avalon Hotel Palm Springs and for sharing your feedback. We're glad to hear that you enjoyed our food and service. We understand your disappointment regarding the lunch menu starting at 11am instead of a brunch menu. We're continuously working on our menu offerings and your feedback is valuable to us. We're sorry for the inconvenience. Thanks again for your review. Best, The Management Team
   

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6. k

   kem VIP

   San Francisco121 reviews

   2.0

   Dined on 1 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Not a great new years dinner. One server for umpteen tables?? I felt bad for the sweet waitress who was clearly over her head. And the young bus boy who was literally running from the tables to the kitchen and back… It took forever to be served warm martinis. We were with good friends and made the most of it but sadly it was a bad night for chi chis.
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on 10 January 2025

   Hi Kem, we're truly sorry to hear about your experience at CHI CHI at the Avalon Hotel Palm Springs. We strive to provide our guests with a memorable dining experience and it's clear we fell short during your visit. We appreciate your feedback about the service and the delay in serving drinks. We're also sorry to hear about your friend's experience. We hope you'll consider giving us another chance to provide a better experience. Thanks for your honesty.
   

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7. J

   John VIP

   Los Angeles18 reviews

   5.0

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience in this tucked away poolside dining spot.
   

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8. S

   Shea VIP

   Las Vegas23 reviews

   5.0

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time today...beautiful day with friends. Great attentive service and Delicious food. Really enjoyed the Avalon Bfast. Great Toast and Jam-with fresh eggs and Avo & Kale Side. Highly recommend!!
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on 26 December 2024

   Thanks for the feedback! We're thrilled to hear that you had a great time and enjoyed our Avalon Bfast. It's wonderful to know that you enjoyed our fresh eggs, avocado toast, and jam with kale side. Your recommendation means a lot to us. We strive to provide exceptional service and delicious food, and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back to CHI CHI at the Avalon Hotel Palm Springs for more delightful meals.
   

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9. J

   Janet

   Hawaii2 reviews

   4.0

   Dined on 28 November 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   We had a nice time for Thanksgiving lunch. The pool area seating was pleasant. Our server was good. Food got mixed reviews from our party of 4. One person asked for steak sauce to be served on the side. She received her plate covered with steak sauce, the other person who ordered steak got his sauce on the side. Turkey was quite dry and green beans were essentially raw. Espresso martini was good and the pies for dessert. With tax, tip, 20% service charge and a price fixe menu, it was a spendy Turkey day (well north of $600 for 4), but I didn’t have to cook or wash dishes.
   

   CHI CHI at the Avalon Hotel Palm SpringsResponded on 26 December 2024

   Hello JanetO, Thank you for taking the time to share your experience at CHI CHI at the Avalon Hotel Palm Springs. We're glad to hear that you enjoyed the pool seating and our service. We're sorry to hear that there were issues with your food and the mix-up with the sauce. We appreciate your feedback and will definitely address these issues to ensure a better experience for all our guests in the future. Best Regards, The Management Team
   

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10. A

    Andrew

    Palm Springs7 reviews

    5.0

    Dined on 19 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food, service, cocktails, and environment. Liz, our server, was amazing. She was attentive, fast, and provided great recommendations. I had never been here before and loved every minute of it. I am already looking forward to going again. The Fall Salad and Steak Frites were delicious!
    

    CHI CHI at the Avalon Hotel Palm SpringsResponded on 26 December 2024

    Thanks for the feedback DesertDrew08! We're thrilled to hear you enjoyed your experience at CHI CHI at the Avalon Hotel Palm Springs. It's wonderful to know that our food, service, cocktails, and ambiance met your expectations. We're especially glad you loved our Fall Salad and Steak Frites! We appreciate your patience and look forward to welcoming you back soon. Best regards, The Management Team
    

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