Copper Grouse - Taconic Hotel

Review summary

1. M

   Michael

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A perfect thanksgiving meal, small twists on classic fare that didn’t disappoint. A good serving of food for the money paid. My server, Olivia, was on the ball and professional, an excellent person to have on staff. I will not hesitate to return in the future.
   

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2. J

   Julia

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   A great meal for our anniversary! We really enjoyed the cocktail options, ambiance and cheese board. Would absolutely recommend visiting for any special occasion.
   

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3. K

   Kate

   New York City

   39 reviews

   4.0

   39 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   This was the second time our service wasn’t great. We had to flag our server down to order wine with dinner and dinner came before the wine arrived. Not a huge deal as our server was responsive when we flagged him,
   

   Copper Grouse - Taconic HotelResponded on 19 November 2024

   Thanks for the review! We're thrilled to hear that you enjoyed the food at Copper Grouse. We're sorry to hear about the mix-up with your wine order and the delay in your food arrival. We strive to provide excellent service and it sounds like we fell short this time. Your feedback is invaluable and we will certainly address this with our team to ensure it doesn't happen again. We appreciate your patience and hope to serve you better in the future.
   

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4. D

   David

   Greater Boston

   26 reviews

   5.0

   26 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food & service in a beautiful hotel. Nice bar & cocktail selection also.
   

   Copper Grouse - Taconic HotelResponded on 18 November 2024

   It was our pleasure! We hope to see you again soon!
   

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5. L

   Leslie

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service and fantastic dinner! I don’t usually order a steak that costs $65 but it was delicious!
   

   Copper Grouse - Taconic HotelResponded on 12 November 2024

   Thanks for the review! We're thrilled to hear that you enjoyed your dinner and found our service fantastic. We appreciate your feedback on the steak's price, and we'll certainly take it into consideration. We're always looking to improve and your input is invaluable. We look forward to welcoming you back to Copper Grouse soon!
   

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6. A

   Alexander

   New York City

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite restaurant in Manchester. Always great
   

   Copper Grouse - Taconic HotelResponded on 10 November 2024

   It is a pleasure to host you at the Copper Grouse! We look forward to seeing you again soon.
   

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7. P

   Poppy27

   Philadelphia

   20 reviews

   5.0

   20 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food Good service Nice atmosphere Great time My server was the best
   

   Copper Grouse - Taconic HotelResponded on 10 November 2024

   Thank you!
   

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8. C

   Caroline

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The burger hit the spot with truffle fries, I sampled some beers everything was perfect!
   

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9. OT

   OpenTable Diner

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Maybe an off night as I’ve been here many times… rude host and server. Brought some visitors and we were all largely disappointed. Burger did not sit well for someone in my party, “risotto” was mushy cheesy rice pilaf, we asked for leftover on roast chicken (was quite dry) and server tossed it. Price not worth quality of food this time around. Usually enjoy this spot but this was an odd experience.
   

   Copper Grouse - Taconic HotelResponded on 3 November 2024

   Good morning, thank you for sharing valuable feedback regarding your dining experience with us. We deeply apologize that we dropped the ball during your stay. Reviews such as yours allows us to make the necessary changes and additional training to improve the overall dining experience. We hope you reconsider joining us in the future as we hope to make your stay better. Thank you!
   

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10. e

    erin

    New York City

    3 reviews

    2.0

    3 reviews

    Dined on 2 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Overall very overrated- host rude when we came to check in, kale salad had no one leaf of kale, pork chop exceptionally underwhelming. Overpriced
    

    Copper Grouse - Taconic HotelResponded on 4 November 2024

    We're truly sorry to hear about your experience at Copper Grouse. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. We apologize for any inconvenience caused by the rude host and the lack of kale in our kale salad. We're also sorry to hear that our pork chop didn't meet your expectations. We appreciate your feedback and will certainly take it into account as we strive to improve our offerings and service. We hope you'll give us another chance to provide you with a better dining experience in the future.
    

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