Craftsman Row Saloon

Review summary

1. L

   Lindsay

   Nashville

   6 reviews

   5.0

   6 reviews

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Such a fun lunch spot around Christmas! Get your reservations in early.
   

   Is this helpful?

   Report
2. C

   C

   Philadelphia

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Only good thing was the waitress. She was very sweet. Manager was nasty. Hidden charges. Food was not good at all !!!!
   

   Is this helpful?

   Report
3. M

   Meaghan

   VIP

   Philadelphia

   3 reviews

   4.0

   3 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   They sat us by the door which was annoying and got cold quick as people came and went. It also had people waiting for a table way too close to us. However the food and festive drinks were great!
   

   Is this helpful?

   Report
4. L

   Luis

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice place during Christmas time.. good environment
   

   Is this helpful?

   Report
5. G

   Gus

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our hostess assisted us in every way possible. She was incredible at helping us and we greatly appreciated her work!!! She was fantastic.
   

   Is this helpful?

   Report
6. R

   Ryan

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Don’t go for Christmas. 20% gratuity added and service is almost non-existent. Both our waitress and the waiter at the table behind us were rude, barely spoke and forgot multiple things over and over. 10 min wait for drinks. Absolute robbery of cocktail prices. Food is basically Fat Shack / Crown Chicken quality for 4x the price. Pretty let down and this is maybe the first review I’ve left in years lol. Save your $ and time
   

   Is this helpful?

   Report
7. A

   Amy

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Soo cute! We knew going in we were going for the Christmas atmosphere and it did not disappoint!
   

   Is this helpful?

   Report
8. R

   Raymond

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   If you wanna place with great ambiance to soak in the holiday spirit, this is your place. Food was good but the vibe was what did it for us. I think it’s a yearly tradition that’s started this year.
   

   Is this helpful?

   Report
9. GM

   GettingMyBrunchOn

   VIP

   Philadelphia

   20 reviews

   3.0

   20 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   It was busy so understandable, the server was going
   

   Is this helpful?

   Report
10. L

    Laura

    Philadelphia

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    My friend and I had revelations for 12:15 today and was seated right at 12. We were so excited to be there as this was our first time. Ordered drinks right away then ordered food around 12:15. Around 12:30, Marie our waitress who actually never told us her name but we found on the receipt, asked if we wanted to order but we already did and she says “oh yea”. By 1:00 we asked about our food and were told that it’s coming. Around 1:15, I got my 4 tiny chicken fingers. This was over an hour later. Yet I didn’t get my fries and my friend did not get her sandwich until 15 minutes later. So we sat there not eating with one another. I also never received my fries. This was an extremely simple order and it took an over an hour to get our food. At this point we asked for our check and to cancel the fries. At no point did we get any apology for the terrible service. We literally watched all the people who walked in with us get their drinks, food, and desserts, and leave before we even got our food. I cannot believe this type of service is acceptable. Even if we got a simple “I’m so sorry for the food delay” or anything like that, it would have been a better experience to feel that we were valued as customers. Marie seemed to care less about how long this all took and never even came to see if things were ok. I understand it’s a just time, but showing that you somewhat care what what’s going on could have made the difference. The fact that you are required to pay a 20% gratuity tip is actually ridiculous for the service we received and being a party of two. We could have complained to a manager but honestly we were so upset and disappointed about this experience, we just wanted to leave. Please do better.
    

    Is this helpful?

    Report