Delta King - Pilothouse Restaurant

Review summary

1. NK

   NeillK

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Took my team out for a celebration dinner following a conference presentation - while overall the experience was nice, there was the matter of one member of our party having to wait because of an error on the input of their order: they ordered the exact same item as another party member, which was read back correctly, but received an entirely different item on first attempt. When the server was informed, there was a little too much ... personality ... in the response, as though it was somehow our fault. The request was simply to replace the meal with the correct item. It didn't require any additional demonstration on the part of staff, especially when it sounds like it was in input error or something in the kitchen - we weren't upset with the server, until we were made to feel like we were the ones at fault, and the bit of a cold shoulder from that point on was hard to miss. Again, overall - food was fine, ambience a little noisy given the "entertainment" upstairs (who needs to adjust for the key that they ought to sing in to avoid straining for a note), and we still had an enjoyable time all things considered.
   

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2. K

   Khaled

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I don’t understand how a restaurant like this in a touristy high traffic area not have enough servers to handle the crowds. We waited 20 minutes for the waiter to approach my table and take our order and we waited another 20 minutes for our food. That is just stupid and slow. I ordered the fish and chips. When the food finally arrived the food server quickly puts it on the table and rushed away . I like malt vinegar but never had the chance to ask for it. I did not enjoy the food or the experience
   

   Delta King - Pilothouse RestaurantResponded 7 days ago

   We are truly sorry to hear about your recent experience at Delta King - Pilothouse Restaurant. We understand how frustrating it can be to wait, especially when you are looking forward to a meal. We apologize for the delay in service and the issue with your order. Your feedback is invaluable, and we will use it to improve our service. We hope to have the opportunity to serve you again in the future.
   

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3. T

   Tim

   Jacksonville

   8 reviews

   5.0

   8 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sat at the bar and had great service and delicious food!
   

   Delta King - Pilothouse RestaurantResponded on 6 November 2024

   Thank you so much for your wonderful review! We are happy to hear that you enjoyed your dining experience at Delta King - Pilothouse Restaurant. We look forward to welcoming you back soon!
   

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4. J

   Jared

   Seattle

   2 reviews

   5.0

   2 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great location view and food. Service was a little slow but view made up for it
   

   Delta King - Pilothouse RestaurantResponded on 6 November 2024

   Thanks for visiting us at Delta King - Pilothouse Restaurant. We are thrilled to hear you enjoyed our food and views! We appreciate your feedback and look forward to serving you again soon.
   

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5. L

   Laurie

   Sacramento

   4 reviews

   5.0

   4 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our favorite place to celebrate our anniversary. Sacramento’s hidden gem.
   

   Delta King - Pilothouse RestaurantResponded on 6 November 2024

   Thank you so much for choosing Delta King - Pilothouse Restaurant to celebrate your anniversary! We look forward to serving you again on your next visit. See you soon!
   

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6. LW

   LauraW

   Washington DC

   5 reviews

   1.0

   5 reviews

   Dined on 20 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   We made a reservation with Open Table and noted it was a birthday celebration. We arrived 5 minutes early for our 10:30 am reservation. No one acknowledged us until 10:33 a.m., and they just walked by saying someone will be with you in a second. At 10:42 no one came by, so we left. It would have been okay if someone checked us in or acknowledged our reservation. Even if they told us they were running behind and we'd be seated soon or even seated us, that would be okay. But several staff saw the 5 of us and ignored us. It was sad to have our special occasion ruined.
   

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7. K

   Kelly

   Houston

   1 review

   3.0

   1 review

   Dined on 19 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We sat outside and the view was really nice. Service took awhile and we had 2-3 different servers. The food was just okay, I wouldn’t recommend it and wouldn’t come back for the food. The view of the river really saved the experience, I wouldn’t recommend this to anyone who’s sitting inside
   

   Delta King - Pilothouse RestaurantResponded on 23 October 2024

   Thank you for the feedback. We are glad to hear you enjoyed the view of the river from our outdoor seating area. We apologize if you felt the service was slow and for any shortcomings in our food. We are always looking to improve, and your feedback is valuable in that process. We hope to have the opportunity to serve you again in the future.
   

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8. N

   Nona

   San Francisco

   9 reviews

   3.0

   9 reviews

   Dined on 19 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The view from our riverside table was lovely. The serving staff were friendly and attentive. The beet and watermelon salad was fresh and tasty, but the sole was dry and the lemon sauce on the crab cakes drowned out the flavor of the crab.
   

   Delta King - Pilothouse RestaurantResponded on 23 October 2024

   Thank you for dining with us at Delta King - Pilothouse Restaurant and for your kind words about our view, friendly staff, and tasty dishes. We are thrilled to hear you enjoyed the beet and watermelon. We are sorry to hear that the sole and lemon sauce didn't meet your expectations. Your feedback is invaluable, and we will certainly bring this to the attention of our Chef. We hope to welcome you back soon.
   

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9. j

   jachancock

   San Diego

   19 reviews

   vip
   4.0

   19 reviews

   Dined on 18 October 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was good. My pork was seriously overcooked. The wine was very good, dessert was tasty and our server was awesome! If not for the overcooked meat it would have been more stars, but everything else was very nice. I would eat here again.
   

   Delta King - Pilothouse RestaurantResponded on 23 October 2024

   Thank you for posting a review and for dining with us at Delta King - Pilothouse Restaurant! We strive to provide a high-quality dining experience, and it is great to hear that you appreciated the food and service. We apologize for the overcooked pork and will provide your feedback to our Chef. We look forward to serving you again!
   

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10. A

    Ashley

    Portland

    2 reviews

    5.0

    2 reviews

    Dined on 17 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We went out on a Wednesday night and it was super beautiful to sit and eat outside on the front of the boat, having a super nice meal with my family who is mainly pescatarian and one that is carnivore so this option was absolutely perfect. I will definitely be coming back most likely on a weeknight. The only thing I didn’t like Was that the meters on the street only lasted for two hours so we had to leave halfway through to go renew them. Oh and if you’re tall be prepared to duck. The food was amazing, salads were delish and the calm chowder was 7.5/10, flat bread pizza was also delicious 8/10, braised rib linguine was Devine 10/10 this is be my absolute regular meal everytime I go.
    

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    Delta King - Pilothouse RestaurantResponded on 23 October 2024

    Thank you for visiting us! We are thrilled to hear that you and your family enjoyed your meal on the front of our boat. It is great to know that our salmon salad and clam chowder hit the spot for you. We are looking forward to your next visit!
    

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