Emporio

Review summary

1. s

   sandra VIP

   New York City14 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   A Nightmare Experience – Avoid at All Costs! I chose Emporio Restaurant for dinner on May 12, 2025, expecting a pleasant evening with my friend visiting from Europe. Instead, it turned into an absolute disaster. During our meal, my friend’s Ted Baker coat was stolen—right inside the restaurant. When we informed the manager, we were met with nothing but rudeness and complete indifference. Not only did they fail to offer an apology, but they also made no effort to address the situation. The very least they could have done was to cover our bill or arrange for a taxi, given that my friend had to return to her hotel on a freezing New York night without her coat. To make matters worse, when we asked for the contact information of the general manager, the manager outright refused to provide it. Instead, they nonchalantly admitted that coats are stolen at this restaurant all the time and made it clear they take no responsibility whatsoever. The fact that this is a known issue and they still do nothing about it is absolutely unacceptable. The lack of professionalism and basic human decency from the management was appalling. No accountability, no empathy, and certainly no attempt to rectify the situation. This establishment does not deserve anyone’s business. If you value your belongings—and basic respect—do yourself a favor and dine elsewhere.
   

   EmporioResponded 2 days ago

   We understand losing a personal item is frustrating, but our coat rack is clearly marked as unattended, and we are not responsible for lost or stolen items. A similar jacket was left behind, suggesting another guest took yours by mistake. The police advised waiting to see if it was returned. However, we cannot condone the accusations, insults, and racist remarks directed at our manager. Our team deserves respect, and we will not tolerate discrimination of any kind. We hope your jacket is returned soon and encourage all guests to double-check their belongings. If you’d like to discuss this respectfully, we’re open to conversation.
   

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2. OT

   OpenTable Diner

   New York City12 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family of four very much enjoyed our dinner at Emporio. Service was excellent- they noticed my kids brought me gifts and brought over dessert with a candle. Nice touch. Food was quite tasty. It was loud, but we were in a festive mood so no issue for us. We’d return and recommend.
   

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3. J

   Jessi

   Charleston4 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were looking for excellent Italian food at a restaurant with a vibe...Emporio met both requirements! We would love to return one day!
   

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4. J

   Jenie

   Greater Boston11 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and services! Was a team dinner event with varied pallets to cater to and the Italian joint was the best for it! Thank you for everything!
   

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5. S

   Sarah

   New York City1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was very bad. After making a reservation, we were seated at a makeshift table near the door and told we would need to leave in 90 minutes because they had another table coming in. They hurried us at every opportunity and came by to clear our plates every 3 minutes. I have come here 4 times and will not be returning after that.
   

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6. R

   Roger

   San Francisco1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing. Service was spectacular. Highly recommend this restaurant.
   

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7. S

   Sarah VIP

   New York City17 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently one of my favourite restaurants for the last 15 years. Food is incredible, service has always been excellent and I love the ambience. 10/10 no notes.
   

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8. R

   Ramon

   West Palm Beach1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Went for the Valentine’s Day special, food was delicious and great atmosphere. Would highly recommend for a date night
   

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9. A

   Amir

   New York City2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the food, to the service, to the drinks, to the atmosphere; everything was amazing!!
   

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10. J

    Jacob VIP

    New York City14 reviews

    5.0

    Dined on 7 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Aside from what was likely the most annoying, inappropriate, and offensive conversation of all time occurring immediately next to us, Emporio was great.
    

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