Estéban Restaurant at Casa Munras Garden Hotel & Spa

Review summary

1. W

   Weingarten

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely evening; terrific food. Attentive service.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded 2 days ago

   Dear Weingarten, Thank you for the wonderful 5-star review. We're delighted to hear you had a lovely and terrific dining experience, enjoyed our flavorful dishes, and appreciated the attentive service from our staff. We look forward to welcoming you back again soon. Sincerely, Joseph Sarto Director of Food & Beverage
   

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2. k

   kimberly

   St. Louis

   14 reviews

   vip
   5.0

   14 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great meal at Esteban! Great service and cozy warm environment. Can’t wait to go back
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded 4 days ago

   Dear kimberly, Thank you for the wonderful 5-star review. We're glad our team provided great service while you enjoyed the coziness of our restaurant and flavorful meals. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Joseph Sarto Director of Food & Beverage
   

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3. OT

   OpenTable Diner

   San Joaquin

   6 reviews

   5.0

   6 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great overall 👌🏻great food, wine and service! We will back 😊
   

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   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 12 November 2024

   Good afternoon, Thank you for the wonderful 5-star review. We're delighted to hear our team provided excellent service and that you had a great dining experience at our restaurant while enjoying the flavorful dishes. We look forward to welcoming you back again soon. Sincerely, Joseph Sarto Director of Food & Beverage
   

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4. R

   Randy

   Orange County

   21 reviews

   vip
   4.0

   21 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was really great, but my server was seldom around, and other servers and bus people kept passing me by like I wasn’t there.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 14 November 2024

   Dear Randy, Thank you for your valuable review. We appreciate you taking the time to share your thoughts about our food and service. We're glad to hear you enjoyed our delicious and flavorful dishes. However, we also recognize that our service did not meet your expectations, which is important for us to address. We are actively working with our team to enhance our service quality. We hope you'll consider revisiting us so we can demonstrate our commitment to providing both exceptional meals and attentive service. Sincerely, Joseph Sarto Director of Food & Beverage
   

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5. M

   Melinda

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, friendly and attentive staff, outstanding service from reservation to exit. A great date night for our marriage retreat!!!
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 8 November 2024

   Dear Melinda, Thank you for the wonderful 5-star review. We’re excited to hear that our dedicated team made your marriage retreat special with outstanding service and a delicious cuisine. We pride ourselves on creating unforgettable experiences for our guests and we look forward to welcoming you back again during your next special occassion. Sincerely, Joseph Sarto Director of Food & Beverage
   

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6. C

   Christopher

   San Antonio

   1 review

   5.0

   1 review

   Dined on 30 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an awesome time with my friend, thank you for the great service!
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 31 October 2024

   Dear Christopher, Thank you for the fantastic review. We're thrilled our staff provided excellent service to you and your friend. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Joseph Sarto Director of Food & Beverage
   

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7. D

   David

   San Francisco

   1 review

   vip
   5.0

   1 review

   Dined on 27 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Outdoor patio is warm and pretty with relaxing vibe. Food was really good. Highly recommend.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 31 October 2024

   Dear David, Thank you for the wonderful 5-star ratings and comments. We're glad you had a relaxing experience dining on the outdoor patio while savoring our flavorful dishes. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Joseph Sarto Director of Food & Beverage
   

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8. T

   Thomas

   San Francisco

   39 reviews

   vip
   4.0

   39 reviews

   Dined on 27 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent Tapas with great service. Well done. Will visit here again.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 31 October 2024

   Dear Thomas, Thank you for the fantastic 5-star review. We're happy to hear our staff provided excellent service while you enjoyed the delicious tapas. We look forward to welcoming you back during your next visit to Estéban Restaurant. Sincerely, Joseph Sarto Director of Food & Beverage
   

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9. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 14 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience. Would return any time I am in Monterey.
   

   Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 25 October 2024

   Hello, Thank you for the great 5-star review. We're glad you had a wonderful dining experience at Estéban Restaurant. We look forward to welcoming you back during your next visit to Monterey. Sincerely, Joseph Sarto Director of Food & Beverage
   

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10. OT

    OpenTable Diner

    San Francisco

    1 review

    2.0

    1 review

    Dined on 12 October 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 3

    We had brunch here and it was disappointing. There were only about 6 active tables in the restaurant, but it seemed like no one had a clue we had been seated. I had to chase down the waitress just to get water and ask if we could order. The food took 40 min to come out and it was not that great. Our hotel’s free breakfast was better. I’d skip this one unfortunately.
    

    Estéban Restaurant at Casa Munras Garden Hotel & SpaResponded on 25 October 2024

    Hello, Thank you for sharing your review, as this concerns us. We hold ourselves to a high standard of providing professional and timely service from beginning to end, and we genuinely apologize for the issues you experienced during your most recent visit. Your feedback is essential to us, as it allows us to understand where guests see opportunities for enhancements. We have shared this with our team and hope this does not deter you from dining with us in the future so we may demonstrate our commitment to providing you with a more enjoyable time. Sincerely, Joseph Sarto Director of Food & Beverage
    

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