Dined on 1 September 2024
- Overall 1
- Food 1
- Service 1
- Ambience 1
The most awful experience!! service was terrible, I will never go back.
We booked an afternoon tea as a special treat for our daughters 16th Birthday. We made a reservation for 1pm and arrived 20 minutes early, we booked in at reception and was told to wait in the bar area until the table was ready. We waited an hour, I went and asked when we would be seated, the staff member said they didn't release we was there to eat, even though I asked the same person that booked us in when we arrived!! We then got guided to our table, the waiter said he would return shortly to take our drinks order, we waited another 25 minutes but nobody came back, at this point we decided to leave. I found this unbelievable as there wasn't anybody else in the bar or restaurant, the staff couldn't even say there were busy!! I couldn't bring myself to pay £25 a head for such a bad service.