FireLake Grill House Mall of America

Review summary

1. S

   Savannah

   Omaha

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Made reservations and they were rude and didn’t even acknowledge my families reservation time leading for a 45 min wait.! What’s the point of a reservation if you aren’t going to respect it and seat us at our assigned time?
   

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2. J

   Joy

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reservation was for 7:00, didn’t get seated for 45 mins. Then server took forever to greet our table, drinks took too long to arrive. Our food order sat in the window far too long and was mediocre. Will not eat here again. Gorgeous place, but everything else was lacking.
   

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3. T

   TJ

   Minneapolis

   6 reviews

   4.0

   6 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The attention to detail and customer service was phenomenal. I had the Thanksgiving dinner. Unfortunately the turkey was quite dry, tough, and unseasoned. It might have been large batch serving? Nonetheless given the incredible customer service, I would try again.
   

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4. D

   Dennis

   Greater Boston

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Sat down on thanksgiving day and after 15 mins I asked another waiter to have my waiter come to us. This was one of 3 times the whole meal we saw him. $34 for about 6 oz of walleye? Cmon son. I grew up on the Great Lakes and I expect 3-4 fillets. This was 1 fillet,1/4” at its thickest. My son ordered a Pat’s dish with chicken and a half breast was sitting alongside the pasta. No seasonings, grill marks, etc. on it. I had flown 1000 miles to enjoy tg with my son n his family to be treated to a horrible experience. I wrote on the receipt that the waiter deserved less than the 5% I gave him and that I start at 20% when I sit down. Do not waste your time or your money here. I had to ask the bus person for the check. The only reason any of your services received two stars was so I could give your food and server one star. The food and the server deserved negative stars, the others deserved one star if any. Your ambience maybe a 2 or 3
   

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5. J

   Jan

   Minneapolis

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   A big disappointment. We were seated at a table for two near a pool table in a mostly empty room. The thanksgiving meal was likely prepared days ago. The turkey was tough and the sides were mashed together like garbage. The pie was on an icy plate fresh from the refreezer.
   

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6. C

   Carolyn

   Minneapolis

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Thanksgiving meal was beautifully served. The salad was delicious, potatoes, broccoli rabe perfect, dressing good, but the turkey was quite tough sadly. The pumpkin pie was fabulous. All in all a very nice experience.
   

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7. G

   Greg

   Minneapolis

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Felt like we were treated with special care and attention from the time of checking in to departure. The food was great as well.
   

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8. P

   Pat

   Minneapolis

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 2

   The only issue I had was I was seated in the back of the house. I am used to being in the large, airy part of the restaurant. It was cozy, but dark. I decided not to go with the Thanksgiving meal, but had a burger instead… yummy and good service.
   

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9. J

   Jessica

   Minneapolis

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our sever took 10 mins before he even approached our table. We let him know that we’re were ready to order along with our drinks. He said that he would be right back to take our order as he had to get water to another table-this would have been no big deal but he took their drink order and when they also said they were ready to order, he graciously took their order and then disappeared for another 5 mins before coming back with only our partial drink order. After our meal, he brought us the wrong dessert and then said they didn’t have what we had asked for despite it being on the thanksgiving meal menu and it being early in the day. Overall the meal was mediocre and the service was unsatisfactory.
   

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10. M

    Melissa

    Minneapolis

    3 reviews

    5.0

    3 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food and server and we had breakfast for Thanksgiving Day
    

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