Grandstaff & Stein

Review summary

1. L

   Lindsay

   Richmond

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place to take our child who turned 21 for her birthday. The food and the cocktails were delicious and fun. Watch your step entering the bar/restaurant.
   

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2. E

   Evelyn

   Charleston

   13 reviews

   1.0

   13 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Our service was terrible. We were waiting 20+ minutes to get drinks. We could see the bar and our drinks were made and just sitting there for a stupid amount of time. Our server was rude, rolled her eyes at us, and walked away in the middle of us ordering. She never asked if we wanted refills, we had to ask her and then it took forever. We have been to this restaurant multiple times for girls night and we have always loved it. Service really does matter, this put a bad taste in our mouth and we will be looking for another place for girls night. Perhaps the service has gone downhill. Our server was CHY on the ticket, we never got her name.
   

   Grandstaff & SteinResponded 2 days ago

   I don't know if you used your eyes the 3.5 hours you were in that booth but we were at capacity for most of the night. As such the THREE bartenders were doing their best to craft cocktails for over 200 people yesterday evening. So yes, drinks were a little slow, not your server's fault. Maybe they could have been quicker, maybe they had 30 other people they were waiting on? I've never seen someone have such a terrible time, but stay for over 3 hours. The note one of you left on the receipt was very mature. I could understand naming the server in the private note, but the public one that everyone on the internet can now read? Maybe you were never taught to treat other people the way you'd like to be treated, or perhaps your manners have gone downhill.
   

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3. T

   Tony

   Richmond

   9 reviews

   3.0

   9 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   G&S started out great - they had the perfect speakeasy vibe, with the hostesses playing the gatekeeper part in a fun way, staff dressed up in authentic 1930’s garb, and they took full advantage of creating an experience. Not any more. During our last visit the hostess was completely disinterested in us, she was actually eating dinner at the hostess stand and seemed almost irritated at our arrival. The “hidden door” was standing wide open. Inside, the waitresses had sorta cool outfits but made no effort to play the part. Meanwhile, long haired dude from the kitchen wearing baggy filthy tee shirt and a stocking cap was wandering the dining room. Service was disjointed, drinks were tiny, and food was just okay. The place now has a vibe of just one notch above a grunge bar. We used to like to bring out of town guests here, but no more. Without the speakeasy experience it’s just another semi-sketchy bar on Main Street
   

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4. M

   Matthew

   Richmond

   5 reviews

   5.0

   5 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food as always. We were in and out on Valentine’s Day weekend inside 80 minutes. For a fully booked restaurant, nothing seemed chaotic which was very impressive. Always enjoy making this place a tradition.
   

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5. S

   Steven

   Richmond

   1 review

   5.0

   1 review

   Dined on 13 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There were 5 in our party. We all enjoyed our food, drinks, and the service. Not one crumb left on our dinner plates or our desert plates. Waitress had a wonderful and personable personality.
   

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6. C

   Crystal

   Richmond

   1 review

   5.0

   1 review

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, know the password for the best experience.
   

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7. m

   michelle

   Richmond

   1 review

   4.0

   1 review

   Dined on 1 February 2025

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   My dining companion and I both ordered the catfish dinner. The fish had no flavor whatsoever. I was famished so did eat my meal however my companion sent requested a different entree. The crab dip appetizer was great loved the pita chips alone. The Harvest mock-tail was very good as well as the chocolate torte. Overall the dinning experience was a welcome change from the typical RVA restaurant experience! Our service (Aaron) was wonderful. The hostess was kind enough to take our picture in the foyer in front of the bookcase! We had a wonderful experience! I do plan to return!
   

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8. E

   Erika

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on 30 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   GREAT vibe! It was a slower night (Wednesday), and we really enjoyed it. The food is outstanding, cocktails were perfect.
   

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9. T

   Tony

   Richmond

   9 reviews

   5.0

   9 reviews

   Dined on 26 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So sorry I forgot to take pics. A true speakeasy feel from the beginning. Food and service were good. Will bring my friends back for drinks another time.
   

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10. R

    Raymond

    Edinburgh

    1 review

    3.0

    1 review

    Dined on 25 January 2025

    1. Overall 3
    2. Food 3
    3. Service 1
    4. Ambience 5

    Go for the ambience and craft cocktails, not the service and food.
    

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