Granite City Food & Brewery - Schaumburg

Review summary

1. D

   Don

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The fish fry special was excellent, better fish than most places I’ve tried!
   

   Granite City Food & Brewery - SchaumburgResponded 2 days ago

   Hi Don! Thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that you enjoyed the fish fry special and found it to be above most others! Your feedback is invaluable to our team, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another delicious meal soon!
   

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2. J

   Joanne

   VIP

   Chicago

   37 reviews

   4.0

   37 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had lunch and the food was good. Sandwich was hot and tasty, mashed potatoes were warm but not hot, but also tasted good. Service was very good.
   

   Granite City Food & Brewery - SchaumburgResponded 2 days ago

   Hi Joanne, thank you for your review! We're glad to hear that you enjoyed your lunch at Granite City Brewery and found the food tasty along with great service. We appreciate your feedback regarding the mashed potatoes not being hot enough. Your comments are valuable to us, and we will take action to look into this matter further. We hope to see you again soon for another enjoyable meal!
   

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3. D

   David

   VIP

   Chicago

   10 reviews

   2.0

   10 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our food order was taking forever. We finally got our Brussel Sprouts Appetizer but then waited 10minutes for silverware. After waiting another 30 minutes we finally got a salad. Then after another 40 minutes we asked to get the bill for what we did get because we have now been here two hours and we had other plans to get to. The manager did come and apologize and worked with us on our bill. We love this restaurant and will go back again, just not on busy holidays.
   

   Granite City Food & Brewery - SchaumburgResponded 5 days ago

   Hi David, thank you for sharing your experience at Granite City Brewery. We're sorry to hear about the delays and the issues with your order. We understand how frustrating that can be, especially when you have other plans. Your feedback is valuable, and we will take action to look into these concerns with our team to improve our service. We're glad to hear that you still love our restaurant and look forward to serving you better on your next visit.
   

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4. B

   Brad

   Las Vegas

   35 reviews

   3.0

   35 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We waitedb45 minutes from our salad to .ain't meal being delivered
   

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5. J

   JAMES

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was NYE so they were busy. My toddler ordered a grilled cheese and fries. Her food came late about 10 minutes after me and my wife got 2 rounds of drinks, an appetizer, salad, and our meals. Price was a bit high for the overall experience.
   

   Granite City Food & Brewery - SchaumburgResponded 6 days ago

   Hi JAMES, Thank you for your review of your visit to Granite City Brewery. We apologize for the delay in your toddler's meal and understand how important timely service is, especially for families. Your feedback about the pricing and overall experience is valuable, and I will ensure our team looks into these concerns for improvement. We appreciate you sharing your thoughts and hope to provide you with a better experience in the future.
   

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6. J

   Judith

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We know it was busy due to it being New Years Eve, but the food was good as was our server.
   

   Granite City Food & Brewery - SchaumburgResponded 2 days ago

   Hi Judith, thank you for your review! We're glad to hear that you enjoyed the food and your server despite the busy New Year's Eve crowd at Granite City Brewery. Your feedback is valuable to us, and we will take action to ensure we continue to provide great experiences for our guests. We hope to see you again soon!
   

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7. K

   Konrad

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   It took our server almost 30 minutes to bring us water, each round of drinks also took a very long time. I ordered a burger with waffle fries, my fries were cold. We also ordered mac and cheese and the chicken was not good at all. We did not eat the mac and cheese. Between the mediocre food and poor service we did not have a good time and will not be returning
   

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8. D

   Dennis

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table and bar service were terrible. Food was cold.
   

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9. P

   Phaedra

   Chicago

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Always good food however the service during lunch is not good. Super slow. It took us 30 minutes to get our food after waiting 5 minutes for someone to appear to seat us. Seems like they had 1 server for 1/2 of the floor.
   

   Granite City Food & Brewery - SchaumburgResponded on 16 December 2024

   Hi Phaedra, Thank you for sharing your experience at Granite City Brewery. I’m pleased to hear you enjoyed the food, but I apologize for the slow service during your lunch visit. Your feedback regarding the staffing issues is important, and I will ensure our team looks into this matter to improve our service. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding!
   

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10. B

    Brian

    VIP

    Chicago

    4 reviews

    1.0

    4 reviews

    Dined on 15 December 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    Server was rude. We were sat right by the kitchen. Couldn’t hear music even though you can pay to play songs. The beer was warm and the food was cold.
    

    Granite City Food & Brewery - SchaumburgResponded on 16 December 2024

    Hi Brian, I’m truly sorry to hear about your recent experience at Granite City Brewery. It’s disappointing to learn that our service and food quality did not meet your expectations. Your feedback regarding the server's attitude and the temperature of the beer and food is important to us. We will look into these issues with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope you might consider giving us another chance for a better experience in the future. Best, Granite City Brewery Management
    

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