Granite City Food & Brewery - Schaumburg

Review summary

1. J

   JAMES

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   It was NYE so they were busy. My toddler ordered a grilled cheese and fries. Her food came late about 10 minutes after me and my wife got 2 rounds of drinks, an appetizer, salad, and our meals. Price was a bit high for the overall experience.
   

   Granite City Food & Brewery - SchaumburgResponded today

   Hi JAMES, Thank you for your review of your visit to Granite City Brewery. We apologize for the delay in your toddler's meal and understand how important timely service is, especially for families. Your feedback about the pricing and overall experience is valuable, and I will ensure our team looks into these concerns for improvement. We appreciate you sharing your thoughts and hope to provide you with a better experience in the future.
   

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2. K

   Konrad

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 4

   It took our server almost 30 minutes to bring us water, each round of drinks also took a very long time. I ordered a burger with waffle fries, my fries were cold. We also ordered mac and cheese and the chicken was not good at all. We did not eat the mac and cheese. Between the mediocre food and poor service we did not have a good time and will not be returning
   

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3. D

   Dennis

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table and bar service were terrible. Food was cold.
   

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4. P

   Phaedra

   Chicago

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Always good food however the service during lunch is not good. Super slow. It took us 30 minutes to get our food after waiting 5 minutes for someone to appear to seat us. Seems like they had 1 server for 1/2 of the floor.
   

   Granite City Food & Brewery - SchaumburgResponded on 16 December 2024

   Hi Phaedra, Thank you for sharing your experience at Granite City Brewery. I’m pleased to hear you enjoyed the food, but I apologize for the slow service during your lunch visit. Your feedback regarding the staffing issues is important, and I will ensure our team looks into this matter to improve our service. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future. Thank you for your understanding!
   

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5. B

   Brian

   Chicago

   4 reviews

   1.0

   4 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   Server was rude. We were sat right by the kitchen. Couldn’t hear music even though you can pay to play songs. The beer was warm and the food was cold.
   

   Granite City Food & Brewery - SchaumburgResponded on 16 December 2024

   Hi Brian, I’m truly sorry to hear about your recent experience at Granite City Brewery. It’s disappointing to learn that our service and food quality did not meet your expectations. Your feedback regarding the server's attitude and the temperature of the beer and food is important to us. We will look into these issues with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope you might consider giving us another chance for a better experience in the future. Best, Granite City Brewery Management
   

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6. N

   Nadine

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Service was top notch. Their cocktails are very creative.
   

   Granite City Food & Brewery - SchaumburgResponded on 9 December 2024

   Hi Nadine! Thank you for your fantastic review of Granite City Brewery! We're thrilled to hear that you enjoyed the great food and top-notch service, as well as our creative cocktails. Your kind words inspire our team to continue delivering exceptional experiences. We look forward to welcoming you back soon for another wonderful meal! Cheers!
   

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7. J

   Joel

   Las Vegas

   7 reviews

   5.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent. Good-sized portions at reasonable prices.
   

   Granite City Food & Brewery - SchaumburgResponded on 9 December 2024

   Hi Joel! Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed the food and service, and that our portions met your expectations. Your positive feedback inspires our team to continue delivering great experiences. We look forward to welcoming you back soon for another delicious meal! Cheers!
   

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8. M

   Marjorie

   Chicago

   2 reviews

   2.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Not recommended. Went for Thanksgiving buffet. Had a late seating time which could partially explain quality of food. No carving station just pre-cut turkey & some type of beef. The only green vegetable offered was dried up green beans with some onion straws on top. Stuffing was glue-like & not good. Dessert consisted of sad looking flat pre-cut pieces of pumpkin & pecan pie cut in strange different sizes.
   

   Granite City Food & Brewery - SchaumburgResponded on 2 December 2024

   Hi Marjorie, I'm sorry to hear that your Thanksgiving buffet experience at Granite City Brewery did not meet your expectations. We strive to provide a satisfying dining experience, and your feedback regarding the food quality is important to us. We will take action to look into your concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another opportunity to serve you better in the future.
   

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9. J

   Judi

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Thanksgiving All You Can Eat Buffet was OUTSTANDING!! Food was delicious. Service was great. Definitely going to be an annual tradition
   

   Granite City Food & Brewery - SchaumburgResponded on 29 November 2024

   Hi Judi! Thank you for your outstanding review! We’re thrilled to hear that you enjoyed the Thanksgiving All You Can Eat Buffet at Granite City Brewery. It's wonderful to know that both the food and service exceeded your expectations. We truly appreciate your feedback and are delighted that you plan to make this an annual tradition. Our team looks forward to welcoming you back for more delicious meals and great experiences in the future! Cheers!
   

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10. E

    Elizabeth

    Chicago

    1 review

    5.0

    1 review

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We Do not go out for Thanksgiving, we cook and stay home. But as the sole remaining cook in my immediate family, it has become "too much" with recent knee problems. Not knowing where to go for best experience as well as a Turkey meal, I did online research and Granite city came up. The variety of your buffet + the decent price made you my 2nd choice. My 1st choice was close to home and I've heard great reviews by friends about their food and especially Thanksgiving buffet. But my brother and Fiance were not sure of time the could arrive, so last minute reservations were too late. Granite city had various times open, so I took a chance. Turned out great! It wasn't too busy.(we hate crowds) the food was excellent, fresh and refilled often...and the price was well worth it! My favorite foods were 1. The stuffing 2. The salmon and 3. Sweet potatoes. My brother and Fiance loved everything especially Turkey, mashed potatoes, pot roast and stuffing. Thank you for a wonderful Thanksgiving meal and experience!
    

    Granite City Food & Brewery - SchaumburgResponded on 29 November 2024

    Hi Elizabeth! Thank you for your wonderful review! We're thrilled to hear that you had a great Thanksgiving experience at Granite City Brewery. It's fantastic that you enjoyed the buffet and found the food to be excellent, especially the stuffing (also my personal favorite), salmon, and sweet potatoes. Your feedback is invaluable to us and motivates our team to keep delivering high-quality experiences. We appreciate your support and hope to welcome you back for more delicious meals in the future! Cheers!
    

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