High Road Brasserie

Review summary

1. P

   Peter

   VIP

   London

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   A rather deflating Christmas Eve family lunch. The brasserie wasn’t busy, but service was slow and without any flow. Two of starters both soufflés were freezing cold and sent straight back (politely). Manageress persuaded us to not re order them and offered a complimentary plate of crisps with some onion dip. Just weird and two of our guests went without starters. Main courses were patchy, Tuna Nicoise main salad, asked how we wanted Tuna cooked, wife asked for well done (her preference), strange question when it was served with tinned tuna (lol). My £40 ribeye on the bone was requested medium but served well done. I couldn’t take anymore deflation so just got on with it. Disappointing all round, won’t be returning or recommending, much better options about.
   

   Is this helpful?

   Report
2. S

   Sahil

   London

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the afternoon tea which was very nice and had great service
   

   Is this helpful?

   Report
3. A

   Andrew

   London

   15 reviews

   5.0

   15 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Relaxing vibe. Good bistro menu. Excellent staff. Attentive. Friendly. Buzzy atmosphere.
   

   Is this helpful?

   Report
4. F

   Francesca

   London

   11 reviews

   3.0

   11 reviews

   Dined on 16 December 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We had brunch, the service was good and the food came quickly. We were surprised to be told they had run out of brown bread! Maybe pop to the bakery 10 seconds away?
   

   Is this helpful?

   Report
5. O

   Ohood

   London

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner and child friendly atmosphere. Servers very attentive and the atmosphere is buzzing but not too loud.
   

   High Road BrasserieResponded on 16 December 2024

   Thank you so much for taking the time to share your feedback with us, Ohood!We're delighted you enjoyed your experience at High Road Brasserie.We hope to see you again soon.
   

   Is this helpful?

   Report
6. V

   Vincent

   London

   2 reviews

   5.0

   2 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service, can be a bit noisy so just ask in advance for best seating.
   

   High Road BrasserieResponded on 12 December 2024

   Thank you for dining with us, Vincent. Thank you so much for taking the time to share your feedback with us, We look forward to seeing you again soon.
   

   Is this helpful?

   Report
7. P

   Parkinson

   London

   2 reviews

   5.0

   2 reviews

   Dined on 3 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful evening, staff super helpful, celebration for an 18th birthday with family
   

   High Road BrasserieResponded on 5 December 2024

   Hi Parkinson, Thank you so much for taking the time to share your feedback with us, we're glad to hear you had a wonderful time. We look forward to seeing you again soon.
   

   Is this helpful?

   Report
8. J

   Jordy

   Gloucestershire

   4 reviews

   2.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Unfortunately, we were very disappointed when we visited this venue for Sunday lunch recently. The food was very average and the service sadly was poor and when we asked not to pay the full service charge we were made to feel very uncomfortable.
   

   High Road BrasserieResponded on 5 December 2024

   Hi Jordy, Thank you for taking the time to share your feedback with us. We're disappointed to hear that your overall experience was not up to our usually high standard. I'll be reaching out to you in private to discuss your experience further. Thank you.
   

   Is this helpful?

   Report
9. P

   Peter

   VIP

   Oxford

   3 reviews

   5.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, friendly staff, delicious food and good wine selection
   

   High Road BrasserieResponded on 12 December 2024

   Thank you so much for taking the time to share your feedback with us, Peter. We're delighted you enjoyed your experience at High Road House Brasserie, We look forward to seeing you again soon!
   

   Is this helpful?

   Report
10. S

    Steph

    London

    39 reviews

    2.0

    39 reviews

    Dined on 24 November 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    maybe it was the time of year or the time of day but overall a very disappointing lunch at High Road Brasserie. Ambience was lacking although the restaurant was busy - we got a table by the door which was fine but had to ask twice for a drink for one of our party and then later for some ketchup. Burgers were the saddest things I have seen for a long time, small and dried out - looked like they had been sitting around for a long time. I remember when this place used to feel special - everything now feels tired and compromised. Menu was not inspiring. Won't be going back.
    

    High Road BrasserieResponded on 25 November 2024

    Thank you for taking the time to share your feedback with us, Steph. We're disappointed to hear that your overall experience was not up to standard. I'll be reaching out to you in private to discuss details further. Thanks
    

    Is this helpful?

    Report