House of Prime Rib

Review summary

1. K

   Katrina

   San Francisco

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was excellent. Thank you, Inessa!
   

   Is this helpful?

   Report
2. S

   Seth

   New York City

   3 reviews

   5.0

   3 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing food, great service!! They even brought out some ice cream with a candle for my birthday.
   

   Is this helpful?

   Report
3. J

   Jennifer

   San Francisco

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   Christmas decorations were up and it looked festive. We arrived 20 mins early for our reservation and waited a LONG time to be seated. An update would have been nice, especially since so many people who arrived after us were seated before us. The service was slow, at best. The salad took 20 minutes to arrive. After we all ate our salads, it took over 30 minutes to bring the prime rib. The server kept apologizing for the delays, but did he did nothing to improve the situation. The server even had difficulty getting us our check; he said that the machine ran out of paper and there was no back up. After all the delays, I said, "It's just like how the rest of the night went." I was there for my birthday, not much of a celebration. I didn't need my meal comped, but after all the awful service and delays, a discount would have been appreciated and appropriate, too. Part of the experience at a restaurant like this is the service. We had terrible service.
   

   Is this helpful?

   Report
4. C

   Courtney

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Angel was the absolute best. I had an amazing birthday dinner celebrating at House of Prime rib. Thank you for a great day and can’t wait to come back again.
   

   Is this helpful?

   Report
5. M

   Mary

   San Francisco

   22 reviews

   vip
   5.0

   22 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love House of Prime Rib. This is our 4th birthday visit and it’s consistently wonderful.
   

   • 
   • 

   Is this helpful?

   Report
6. F

   Faisal

   San Diego

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Salad was amazing, bread was mediocre, along with the baked potato. Mashed potato was quite a delight. I ordered the house cut, it was miraculous, very juicy, and tender, I barely used the knife really. Service was amazing and very hospitable, however had its slow moments, not a wonder with such a crowd and number of full tables. Patience and manners should be kept in mind when dealing with the lovely staff.
   

   Is this helpful?

   Report
7. J

   John

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love eating at House of Prime Rib. Excellent food and one of family favorites!
   

   Is this helpful?

   Report
8. A

   Alan

   San Francisco

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Arrived about 10-15 minutes before our reservation time and checked-in at the front; was told that they were waiting for a table to open up in the Octagon Room; so we waited about 15 minutes before our name was called to be seated. We were not seated in the Octagon Room as requested in my reservation that was booked a year in advance; even though there was an empty table in that room. We were sat in the back room where the restrooms are located; which is not very well lit and darker than the rest of the areas in the restaurant. Our server did not ask if we were here to celebrate anything (yes we were here for a Birthday). Service took a long time for us to order as it seems that waiters are now serving multiple tables at once. The King Henry cut has now been reduced to half its size of what I was used to getting when ordering this slice; which is very very disappointing. We were also not offered any cornbread, even though we saw two of the larger tables get offered right in front of us. As each year passes, the level of service becomes very inconsistent, the second slice offered becomes smaller and smaller. The most disappointing part of the evening was not being offered anything for celebrating a Birthday; which we usually get a sorbet every year.
   

   • 

   Is this helpful?

   Report
9. A

   Antoinette

   San Francisco

   18 reviews

   vip
   4.0

   18 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Really good. Never disappoints. The food is always consistently good.
   

   Is this helpful?

   Report
10. D

    Daniel

    San Francisco

    1 review

    2.0

    1 review

    Dined 3 days ago

    1. Overall 2
    2. Food 4
    3. Service 2
    4. Ambience 4

    I’ve been to House of Prime Rib many times, but never went this late. The food was awesome. I feel like the Henry cut did get smaller, but was still pretty delicious. We did feel like we were getting rushed trying to get our orders in and last cuts. Even the Chef looked pretty irritated towards the end of the night. I still would recommend this place, but I suggest not going on the last reservation time slot.
    

    Is this helpful?

    Report