J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington

Review summary

1. L

   Leslie

   Columbus

   49 reviews

   3.0

   49 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Very excited to find a high end restaurant open Christmas Day. Arrived on time for our reservation (party of 3) and told they were running 20 minutes behind, we were able to find seats in the bar to wait and have a cocktail. When seated, no one came to wait on us, after 15 minutes as a waiter was walking by we stopped him & mentioned the issue, he responded, I can be your waiter, as if no one had been assigned. They were offering a 3-course dinner with various entrees at $55, $65, & a couple of other higher priced options. We ordered from the $55, only to find out the 6 ounce filet option was sold out & wound up ordering the 8 ounce @ $65, no compensation offered. We waited another 20 minutes for drinks, + 10 minutes for 1st course, had to ask for entrees. We were surprised that the food turned out to be very well prepared & very good. We ordered more wine that didn’t arrive until after we had finished our dinner, we sent it back. Again had to ask for our desserts which we took to go. Not sure what caused all the delays, perhaps poor planning or lack of experience being open on Christmas. While service wasn’t up to par, staff members remained calm, friendly, polite and professional.
   

   Is this helpful?

   Report
2. D

   Daniel

   VIP

   Columbus

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   J. Gilbert's used to be a hidden gem of fine dining in central Ohio, but it has gone downhill drastically. I just had Christmas dinner there and was very disappointed. The quality of the food is nowhere near the same as it used to be. The special Christmas menu listed items that were not available, such as 6oz filet (which is what I wanted to order). Why have them on the menue if the kitchen does not have any? I ordered the Mac and cheese, without the lobster, and received lobster Mac and cheese, which could have killed me due to severe algeries to shellfish. The kitchen has been very slow the past few visits, to the point where it seems like there is not enough workers to keep the kitchen functioning. Because the kitchen is spread so thin, food, is coming out at different times and not all together (my crab cake came out 20 minutes after the rest of my food and was cold) and some food is over cooked while other items are severely under cooked. During the Christmas dinner, from the time we order to the time we received our desert was 2 hours. It does not seem like the workers are being set up to be successful, from the servers who have to explain that the special Christmas menu is wrong, to the kitchen which doesn't have enough members to prepare food in a timely manner. Mismanagement like this makes a long time customer such as myself miss the old days of when this restaurant was under different management, a management that focus on supporting and developing their employees instead of cutting corners and sacrificing quality and customer experience to save money. The only highlight of our experience was our server, Manny. He went out of his way to do everything that he could to ensure the best dining experience that he could, but he can only do so much. Management seemed a scent during the Christmas dinner, at no time did we see any member of management checking on customers of helping the employees.
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food… waiter was outstanding! Would recommend!
   

   Is this helpful?

   Report
4. J

   Jason

   Columbus

   15 reviews

   3.0

   15 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service wasnt up to par. We were told three times we couldn't have an espresso martini only because they were out of vanilla vodka which isn't even part of the typical recipe; we had to demand the drink. The waiter was slow and inattentive, took forcer to come back to the table to order our meal after finally getting drinks.
   

   Is this helpful?

   Report
5. M

   Michael

   VIP

   Columbus

   17 reviews

   5.0

   17 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We eat at J. Gilbert’s frequently and this time we were taken care of by a newer server, Tory, who was excellent at her job and very personable.
   

   Is this helpful?

   Report
6. F

   Freddie

   Columbus

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was good and the experience was average. I couldn't note anything extraordinary.
   

   Is this helpful?

   Report
7. L

   Linda

   Columbus

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food quality is great , meals were present beautifully. They even provided bread first, for free! I know all fine dining restaurants did this before the COVID, but lots of those restaurants don’t do it anymore. Beautiful and elegant deco, also. Everything looks perfect.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 1 day ago

   Hi Linda, Thank you for taking the time to share your experience at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. We're thrilled to hear that you enjoyed our food and found the meals presented beautifully. We're also glad to know that our service met your expectations. We understand that dining during these times can be challenging, and we appreciate your understanding for our new policies. We're glad to know that you found our new initiative to provide complimentary bread to our guests to be a pleasant surprise. Thank you again for your kind words and we look forward to welcoming you back soon. Best Regards, J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington Management Team
   

   Is this helpful?

   Report
8. r

   randy

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 3

   Great food. Service definitely needs some work. Very slow and server disappeared for long periods of time. We ordered as soon as we sat down and were still here for 1 hour and 45 minutes. The ribeye was one of the best I have had in a long time.
   

   Is this helpful?

   Report
9. B

   Barbara

   Columbus

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went on Christmas Eve and the food and service were excellent. The waitress was very attentive and the food was delicious.
   

   J. Gilbert’s – Wood Fired Steaks & Seafood - WorthingtonResponded 1 day ago

   Hey Barbara, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your experience on Christmas Eve at J. Gilbert’s – Wood Fired Steaks & Seafood - Worthington. It's great to know that our food and service met your expectations and that our staff's attentiveness added to your experience. We strive to provide an excellent dining experience for all our guests and your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

   Is this helpful?

   Report
10. j

    joy

    Greater Boston

    3 reviews

    1.0

    3 reviews

    Dined 3 days ago

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 3

    Worst steak I have ever had, gristly throughout and dry and looked more like a 4oz. than a 6. I was taking my son and his fiancee out for a special dinner. Son wanted me to send it back; I just was tired and disappointed with the so called reputable establishment. But I will never set foot in that place again.
    

    Is this helpful?

    Report