Katsuya - L.A. Live

Review summary

1. L

   Luke

   Los Angeles

   1 review

   vip
   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Arrived on time for a 530 reservation before at 700 Laker game. Restaurant was busy but not at capacity. Server was inattentive and careless. Finally had to get up and get our own soy sauce from another table that had just left. By 645 even the edamame hadn’t made it to the table. The waitress offered to take dishes off the bill then delivered the bill with none of the dishes taken off. The manager couldn’t have cared less. Of the dishes that actually made it to the table, lowest quality and care of prep of any Katsuya in LA. What an absolute failure of management.
   

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2. R

   Raffi

   Orange County

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a great night at katsuya GREAT FOOD delicious beautiful and ambient lighting made it even quieter and better thank you..
   

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3. E

   Eric

   Los Angeles

   8 reviews

   4.0

   8 reviews

   Dined on 21 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   We made a reservation for 7pm and there was a hockey game at the arena next door so it was super crowded and super loud inside. We were seated right away and our server was very good. After the game started at 7:30 the crowd thinned out and we were able to have a normal volume conversation instead of yelling at each other from 2 feet away. The food was prepared and served quickly and everything was delicious. The chocolate cake dessert recommended by our server was sooo good.
   

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4. M

   Martin

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A trip to conventions, sports, concerts in L.A. isn't complete without a visit to Katsuya. The food is is always good and the staff is really cool. Regular dining or sitting at the bar before/after the game - it's never been a bad time for us. Make reservations and get the crispy rice.
   

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5. N

   Nancy

   Los Angeles

   28 reviews

   vip
   5.0

   28 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great pre-game dinner with friends. We were seated right away, had a friendly and attentive server, and ate delicious food! Thank you for making our evening so special.😊
   

   Katsuya - L.A. LiveResponded on 11 November 2024

   Thank you for your five-star review, Nancy! We're Thrilled to hear you had such a positive experience and hope to see you again soon. Sincerely, Oswaldo K. Llerenas Food & Beverages Manager
   

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6. K

   K

   Orange County

   39 reviews

   vip
   1.0

   39 reviews

   Dined on 9 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I was extremely disappointed with our recent dining experience at Katsuya. Our server was unfamiliar with the menu, unable to pronounce basic items, brought us an incorrect bottle of sake without explanation and forgot our beers. His service was slow and the kitchen appeared disorganized — silly errors, forgetfulness and the food arrived intermittently without any clarification or explanation. It would have been nice to know what we were eating. Considering the high price tag of $500 for my family of four, this experience was unacceptable. I suggest you to improve your staff's training and service standards. *Note - we were also celebrating a birthday, details were put on the reservation — not one person addressed this.
   

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7. R

   Ramsey

   San Diego

   1 review

   1.0

   1 review

   Dined on 6 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Food mediocre at best, way over priced for what they are serving. To top it off we went on a Tuesday evening at 8pm, literally for parties and it took 50 minutes to get our food let alone 25 minutes for our bevs. 
   

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8. T

   Theo

   Los Angeles

   65 reviews

   vip
   5.0

   65 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food was exceptional. Enjoyed the atmosphere and we felt extremely appreciated.
   

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9. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined on 1 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 1

   We came in last night and the restaurant was completely empty, which is not an issue and actually a pretty good vibe and atmosphere. But the moment we entered we literally felt like we were bothering everyone by even being here. We ordered a lot of food and some drinks but the whole staff was not even nice to us. It was my birthday, and it really didn’t feel like a birthday. I’m so disappointed. As a server myself I really didn’t expect that from such a restaurant. I canceled my reservations at other places just to go to this place and it pretty much ruined our night. All of us felt like the service was just bad, and we felt like we were not welcomed. When we arrived we were sat at a huge table where we couldn’t even talk to each other and had to find a better table ourselves. It’s pretty sad as a birthday is once a year and the experience was really not good. The food was extremely good though. 5 stars to the kitchen. But the overall experience was a disaster. We ordered food — which they told us were tiny portions so we ordered too much — and that’s the only moments we saw our servers. They were not even nice or anything. We will go back to the Hollywood location but not this one. I’m so sad that my birthday night was literally ruined by this. We felt we had to leave the moment we entered the restaurant.
   

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10. OT

    OpenTable Diner

    Los Angeles

    13 reviews

    vip
    5.0

    13 reviews

    Dined on 27 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Baked crab roll, the rock shrimp roll, and the crispy rice were amazing. Misael N our waiter was great and brought us a spicy soy sauce that was great addition to our dinner.
    

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