Kona Grill - Boca Park

Review summary

1. A

   Angela

   Las Vegas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 5

   Waiter forgot to give us menus for the first 20-30 minutes of us sitting down.
   

   Kona Grill - Boca ParkResponded 1 day ago

   Hey Angela, We're really sorry to hear about your experience with the service at Kona Grill - Boca Park. It's definitely not the standard we aim for, the hostess that sat you should have menus with the. We appreciate your feedback and will work on improving our service timings. We hope to have the opportunity to serve you better in the future.
   

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2. b

   bryan

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Steak was severely overcooked and took over half an hour to get a replacement. Overall, all food took way too long to get to the table and was cold when it arrived. Quality was definitely not worth the price. Also received no compensation for steak being incorrect and taking too long. Do not recommend Dennys is a better value and quality.
   

   Kona Grill - Boca ParkResponded 1 day ago

   Hey Bryan, We're really sorry to hear about your disappointing experience at Kona Grill - Boca Park. We always aim to deliver a great experience, and we're gutted when we don’t meet expectations. It's especially concerning to hear that our steak was not up to our usual standards. We take your feedback seriously and will address these issues with our team. We hope you'll give us another chance to impress you in the future. Please reach our to us when you have time, we'd love to invite you back and show that we are better than this experience. Thank you.
   

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3. L

   Lloyd

   VIP

   Las Vegas

   9 reviews

   4.0

   9 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   We ordered the surf and turf. Both the steaks and shrimp were undercooked. 
   

   Kona Grill - Boca ParkResponded 1 day ago

   Thanks for the review, Lloyd. We're sorry to hear that you were disappointed with your surf and turf. It's certainly not the standard we aim for, but we appreciate your feedback as it helps us improve. We hope you'll give us another chance to impress you with our culinary skills. We hope to serve you again soon.
   

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4. S

   Sergio

   Las Vegas

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went here for Valentine’s Day with my wife. Had a great time. The food was great and variety. Maria our server was very attentive and provided great service.
   

   Kona Grill - Boca ParkResponded 1 day ago

   Hi Sergio, We're thrilled to hear that you and your wife had a great time celebrating Valentine's Day at Kona Grill - Boca Park! It's wonderful to know that you enjoyed our food and variety. We always aim to provide our guests with top-notch service, and it's great to hear that our team met your expectations. We look forward to welcoming you back for more memorable dining experiences in the future. Best regards, The Management Team
   

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5. C

   Chris

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Good food limited menu selections for valentines day the Sea bass portion was small pieces.
   

   Kona Grill - Boca ParkResponded 1 day ago

   Good morning Chris, Thanks for choosing Kona Grill in Boca Park for your Valentine's Day celebration! We're glad you enjoyed our food, but we're sorry to hear that you found our menu selections and portion sizes limited. We're always looking to improve and your feedback is invaluable to us. We hope to see you again soon for a better experience.
   

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6. N

   Norma

   Las Vegas

   5 reviews

   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Been there quite often, but this visit wasn’t so great went on 2/14/2025 did ask if o can use my bday $25 dollar Kona point was told they would sdk manager but never got back to me didn’t complain just payed but don’t plan I going anytime soon😬
   

   Kona Grill - Boca ParkResponded 1 day ago

   Thanks for the feedback, Norma. We're sorry to hear that your recent visit didn't meet your expectations. We understand how disappointing it must have been to wait for a manager response without receiving one. We're always working to improve our service and your feedback is very important to us. We hope to have the opportunity to serve you better in the future.
   

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7. S

   Shannon

   VIP

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was outstanding, Angelica was our server!
   

   Kona Grill - Boca ParkResponded 1 day ago

   Thanks for the review, Shannon! We're thrilled to hear that you had an outstanding experience with our service. It's always our goal to provide exceptional service to our guests, and it's great to know we hit the mark during your visit. We're also delighted to know that you enjoyed our food. Your kind words mean a lot to us. We look forward to serving you again at Kona Grill - Boca Park.
   

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8. K

   Kyrie

   Hawaii

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great! Sean took excellent care of us! The host is always kind and accommodating, we appreciate her! Food was delicious as usual. The manager was helpful with our gift cards.
   

   Kona Grill - Boca ParkResponded 3 days ago

   Hi Kyrie: Thank you for taking the time to give us a 5 star review and for coming to Kona Grill, glad to hear that you enjoyed the service by Sean as well as our food. We look forward on hosting you back soon! Sincerely, Ramon
   

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9. N

   Nikki

   Houston

   12 reviews

   4.0

   12 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our appetizers and drinks were really good. Entrees were over-cooked. Service was superb.
   

   Kona Grill - Boca ParkResponded 5 days ago

   Hello Nikki, We're glad to hear that you enjoyed your appetizers and drinks at Kona Grill - Boca Park! We're sorry to hear that our entrees didn't hit the mark for you. We strive to provide excellent food and service, and it seems we fell short this time. We appreciate your feedback and will use it to improve. We hope to serve you again soon, with an improved dining experience. We hope to see you again soon, thank you for choosing us to celebrate early Valentine's day.
   

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10. C

    Charles

    New Orleans

    3 reviews

    5.0

    3 reviews

    Dined on 3 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Waitress was great! Manager was awesome had a good time. Traveled from LoUiSiAna and was not disappointed.
    

    Kona Grill - Boca ParkResponded on 6 February 2025

    Charles: Thank you for coming to Kona Grill and for taking the time to let us know about your recent experience and giving us a five star review. We look forward on hosting you on your next visit either here or at any of our other locations. Sincerely, Ramon
    

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