Kona Grill - Carmel

Review summary

1. L

   Lisa VIP

   Indiana2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first time! The food was absolutely delicious!
   

   Kona Grill - CarmelResponded 1 day ago

   Thank you so much for leaving a 5 star review. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard General Manager
   

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2. DW

   DWDIN VIP

   Indiana19 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love the happy hours menu and the drinks. The services are great too.
   

   Kona Grill - CarmelResponded 3 days ago

   Thank you so much for leaving a 5 star review. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard General Manager
   

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3. S

   Susan

   Indiana10 reviews

   4.0

   Dined on 28 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Meatball appetizer is my favorite!! And the beef sliders are delicious too! I really like that they offer a food happy hour early and late! We had really great service as well.
   

   Kona Grill - CarmelResponded on 3 March 2025

   Thank you for the amazing feedback! We are glad you had a great time dining with us. Hopefully we can turn this into a 5 star review. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard General Manager
   

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4. OT

   OpenTable Diner

   Indiana2 reviews

   4.0

   Dined on 27 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The food was good and the service outstanding....a very pleasant experience!!! We will return!
   

   Kona Grill - CarmelResponded on 1 March 2025

   Thank you for the amazing feedback! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard General Manager
   

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5. J

   Juan VIP

   Denver24 reviews

   3.0

   Dined on 23 February 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   It had been a while since we visited KG. Service was great but in my opinion the food was significantly overpriced. I ordered a Tuna poke bowl that was as plain as they come with nothing to speak to its cost. Very unlikely that we will return and honestly I would not recommend it. KG used to be great value-cost but I was disappointed during this visit.
   

   Kona Grill - CarmelResponded on 25 February 2025

   We apologize about your experience Juan. If you ever have an issue with you dine with us, please inform our staff and ask for a manager. We will gladly make the situation right. When you have time can you please reach out to us at 317-324-1441. Thanks, Christian Kilgard General Manager
   

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6. S

   Stefanie

   Indiana1 review

   4.0

   Dined on 21 February 2025

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   We had an fortunate mishap with our meal. The staff attempted to make it right. Sometimes there is nothing to be done from the loss. The evening was spoiled and we just wanted to be home. We appreciate the attempt.
   

   Kona Grill - CarmelResponded on 24 February 2025

   We apologize about your experience Stefanie. When you have time can you please reach out to us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

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7. A

   Aurmaudra VIP

   Indiana8 reviews

   4.0

   Dined on 16 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The only holdup from it being 5 stars all around is that we requested to be moved to a booth, we told no, and then that booth sat empty during our entire meal. I understand they were very busy, which is expected, but it would have been nice to be accommodated. Overall a great experience though and we would happily go back.
   

   Kona Grill - CarmelResponded on 16 February 2025

   Thank you for the amazing feedback! We are glad you had a great time dining with us. Please ask for me on your next visit. I would love to meet you and buy you dessert. Cheers! Christian Kilgard General Manager
   

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8. R

   Rhuetta

   Indiana1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   All of our apps came out cold like they had been sitting there for a while the sauce on the pretzels had dried out over the the tops of both of them I ordered a passion margarita and my glass came out and it wasn’t even full!! the service was terrible everything took forever which I feel had nothing to do with the holiday and more to do with the server! The table next to us sat dark after us got everything before we did!!! and we were unaware that they were operating on a limited menu and we were told no substitutions which was fine but we told that we couldn’t even add shrimp to our entree which isn’t a substitution technically its an addition!!!???? for the amount of money we spent this was ridiculous poor treatment overall and it was our first time eating here and mostly the Last!!
   

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   Kona Grill - CarmelResponded on 16 February 2025

   We apologize about your experience Rhuetta. When you have time can you please reach out to us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

   1 person found this helpful

9. B

   Bruce

   Indiana10 reviews

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Saturday night dinner at 6:15 for two before an 8pm show at the Palladium. ordered drinks shortly after we sat down, they took 20 mins to arrive. Dirty wine glass (a piece of food crusted to the inside). Ordered appetizer and dinner, waited 40 mins and nothing ever arrived. We finally gave up and told our waitress we needed to leave for our show. They paid for our drinks, but that certainly didn’t make up for the lack of dinner. Management clearly way overbooked the dining room, the kitchen and staff were overwhelmed. I’ve heard this is a common occurrence. Also, a careless waitress from another section bumped into my wife’s chair 3 times, never acknowledged or apologized. We won’t be back.
   

   Kona Grill - CarmelResponded on 16 February 2025

   We apologize about your experience Bruce. When you have time can you please reach out to us at 317-324-1441. We want to find out more information about your experience and have the opportunity to win you back as a guest. Thanks, Christian Kilgard General Manager
   

   1 person found this helpful

10. K

    Kyle

    Indiana2 reviews

    2.0

    Dined on 15 February 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    We’ve been a customer for years, where early on, it was our go-to for date nites. However, the last 3 out of 4 visits have been us-par to say the least. We were there with my daughters and grandchildren to celebrate my wife’s birthday. 1st, both orders of potstickers were COLD inside. You don’t want to serve people undercooked pork! Our waiter did comp them, and brought us another order that was at least warm…that we were charged for. 2nd, my daughters burger was undercooked (for a $22 burger, it should be perfect!$. When she pointed it out, it took 15 minutes for it to come back out. Last, when I got the bill, we had been charged for BOTH burgers..the undercooked one and the one that replaced it. Our server apologized and corrected it, but good that I checked carefully. The other two previous visits that were subpar also involved undercooked food, and incorrect orders that we had to wait for to be corrected. I’m one of those two cases our waitress was downright snotty with me when I kindly asked that my $40+ sea bass be cooked…it wasn’t warm…it was COLD. Our server this visit was pleasant and attentive, and I did tip him for that…much of this was not his fault. For an upscale restaurant with upscale prices, I expect good service and good, properly cooked food. After these last visits, I’m not at all enthused to return, nor recommend KG. There are far too many choices that we’ve also frequented that do it much better than our recent experiences with you.
    

    Kona Grill - CarmelResponded on 17 February 2025

    We apologize about your experience Kyle. When you have time can you please reach out to us at 317-324-1441. I want to talk to you personally about your experience, make the situation right, and win you back as a guest. Thanks, Christian Kilgard General Manager
    

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