Kona Grill - Denver

Review summary

1. L

   Lori

   VIP

   Denver

   10 reviews

   2.0

   10 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   We have always loved coming to Kona but this last time they changed the menu, increased the prices and our sushi rice was dry and it smelled fishy. It tasted like it had been prepared the day before. The loud music they play is more for a bar than a now very expensive restaurant.
   

   Kona Grill - DenverResponded today

   Hi Lori, we're really sorry to hear about your recent experience at Kona Grill - Denver. We always aim to deliver a great experience, and we're disappointed to hear that our menu changes and the quality of our food did not meet your expectations. We also take your feedback about the music and the rice very seriously. We will definitely review these areas with our team. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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2. A

   Amy

   VIP

   Denver

   23 reviews

   2.0

   23 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I hate this - because I love Kona Grill. However, I don’t think they were prepared for a Christmas crowd. The Christmas menu (my reservation was at 5pm) was already 86’d. Bummer. Tried the Christmas martini - not good ($16). Ordered a Grey Goose dirty martini - not even sure what was brought to me but it wasn’t a dirty martini. Our starter came 25mins after we were done with our main entree. The waiter was awkward. Here’s the thing - I think it was a new staff who would work on Christmas- most likely the kitchen too. I was happy to be able to eat out. Their food is typically amazing. But for $200, wish it were better!
   

   Kona Grill - DenverResponded today

   Thanks for visiting us, Amy. We're sorry to hear about your experience at Kona Grill - Denver on Christmas Day. We understand how special the holiday can be and we apologize for the delay and mix-up with your reservation. We're also sorry to hear that our menu and service did not meet your expectations. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

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3. B

   Bob

   VIP

   Denver

   77 reviews

   4.0

   77 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 2

   Service was so slow….noise was very very high tonight for some reason……. all 3 dinners were good but appeared to have sit under heat lamp for some time…..penne was excellent….salmon great but rice over cooked….chicken macadamia was over cooked but sauce tasty…….no after dinner coffee cups for so we got paper cups….chocolate cake took 20 minutes to arrive. Just, Crazy poor service. It was Christmas so we had all the time in the world to catch up as our server disappeared from time to time. Not usually this slow and confusing service.
   

   Kona Grill - DenverResponded today

   Thanks for visiting us, Bob. We're glad to hear that you enjoyed our penne, salmon, macadamia nut chicken, and chocolate cake! However, we're sorry to hear about the delay in serving your meals and the confusion about our service. We strive to provide a comfortable and enjoyable dining experience, and it seems we fell short during your visit. We'll definitely take your feedback into account as we continuously strive to improve. We hope to have the chance to serve you better in the future.
   

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4. V

   Valoree

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Tiffany was our server and she made the whole dinner amazing!
   

   Kona Grill - DenverResponded today

   Thanks for the feedback, Valoree! We're thrilled to hear that you had an amazing dining experience at Kona Grill - Denver. We always strive to provide excellent service and it's great to know we hit the mark during your visit. We noted your rating on value and we appreciate your honesty. Looking forward to serving you again soon!
   

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5. J

   Juan

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We have been visiting Kona Grill for 5 years already. This time we went with friends visiting Denver. We were very disappointed. It became evident because it was Christmas they had limited personnel and the waiter even though he tried to be very nice, he did not a good job. He missed the plate of one of our guests, we had to remind him of a beverage for my wife which was not easy because nobody was paying attention, half of us didn’t have silver and napkin, he misplaced everything and me and my wife had to share an Espresso cup to drink our hot Sakes because they had no Sake glasses. The waiter was also pushy trying us to order more food. We will return in the future because we like the place and the food, but never again on Christmas Day.
   

   Kona Grill - DenverResponded today

   Hey Juan, We're truly sorry to hear about your recent experience at Kona Grill during your visit to Denver on Christmas Day. It's unfortunate that we didn't meet your expectations this time around, especially on such a special day. We understand how important it is to have a pleasant dining experience and we're sorry to hear about the missed plate, drinks, and glasses. We also regret any pushy behavior from our staff. We appreciate your loyalty and your feedback helps us improve. We hope you'll reconsider and give us another chance to make it right in the future. Best, The Management Team
   

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6. K

   Kristin

   Indiana

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The food was iffy, we were seated near the employee entrance despite lots of other open tables and our served made several errors with our order. It was all in all “just fine” but for the price tag we probably won’t be back for a meal.
   

   Kona Grill - DenverResponded today

   Thanks for the feedback, Kristin. We're sorry to hear that your experience at Kona Grill - Denver didn't meet your expectations. We pride ourselves on our food and service, so we're disappointed to hear that it fell short this time. We'll definitely take your comments into consideration as we continuously strive to improve our guests' experience. We hope you'll consider giving us another chance in the future.
   

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7. A

   Andre

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were excellent. Ambience was a bit noisy. Enjoyed time with family.
   

   Kona Grill - DenverResponded today

   Thanks for visiting us, Andre! We're thrilled to hear that you enjoyed our food and service. We're sorry if the ambiance was a bit noisy, but we're glad it didn't detract from your overall experience. We appreciate your feedback and look forward to welcoming you and your family back to Kona Grill - Denver soon. Best, The Management Team
   

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8. S

   Sue

   Denver

   21 reviews

   5.0

   21 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   The service was great the food was delicious but the noise level is off the charts Not only could we not hear our servicer we could not hear each other. Just not necessary for an enjoyable dining experience
   

   Kona Grill - DenverResponded today

   Thanks for the feedback, Sue! We're thrilled to hear that you enjoyed our food and service at Kona Grill - Denver. However, we're sorry to hear that the noise level affected your dining experience. We understand how important it is to have your ears in tip-top shape when enjoying a meal with friends or family. We appreciate your honesty and will definitely take this feedback into consideration. We hope to welcome you back for an even better experience.
   

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9. J

   Jenn

   Denver

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I love the relaxed feel of this place. Service was well-timed and friendly,.
   

   Kona Grill - DenverResponded today

   Thanks for the feedback, Jenn! We're thrilled to hear that you enjoy the relaxed atmosphere at Kona Grill - Denver. It's wonderful to know that our service met your expectations. We strive to provide our guests with friendly, well-timed service. We look forward to serving you again soon.
   

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10. T

    Tiffany

    Denver

    3 reviews

    1.0

    3 reviews

    Dined 7 days ago

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 1

    The food is good, Saturday night service was rough. So as long as they are not busy the food is good.
    

    Kona Grill - DenverResponded today

    Thanks for the feedback, Tiffany. We're glad to hear that you enjoyed our food at Kona Grill - Denver. We apologize if Saturday's service was not up to par - it's never a good day when we're busy. We appreciate your patience and understanding, and we hope to provide you with a better experience on your next visit.
    

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