Kona Grill - Gilbert

Review summary

1. A

   Alex

   VIP

   Phoenix

   7 reviews

   1.0

   7 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 4

   The food was not as good as it used to be before
   

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2. T

   Tammie

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was Great she took her and was very friendly.
   

   Kona Grill - GilbertResponded 2 days ago

   Thank you Tammie for the great review and for coming in to celebrate with us! Alexis, GM
   

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3. B

   Brent

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It was Christmas so I’ll give the staff a break. Way too expensive for the quality. Could have eaten better for the same money. Alswau considered Kona as midrange quality and price. Midrange food, elite price though…
   

   Kona Grill - GilbertResponded 2 days ago

   Hello Brent, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with us didn't meet your expectations. We strive to provide a high-quality dining experience at Kona Grill - Gilbert, but appreciate you choosing us to celebrate christmas with. Thank you! - Kona Team
   

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4. W

   Wanjiku

   Indiana

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 5

   Understandably it would be busy only to order a Wagyu steak and after almost 45 mins bring you a full cooked, cold ribeye, with a sprinkle of what was supposed to be crab Oscar to be told they are sold out and I guess they decided to bring they wanted me to have. For $335 it was a great disappointment; we won't be dining there again!
   

   Kona Grill - GilbertResponded 2 days ago

   Hi Wanjiku, I'm sorry to hear that your experience with us wasn't up to par. We understand your disappointment and we're sorry for the inconvenience. I'd like to try to rectify this with you if you are able to reach out to me. Also, thank you for choosing Kona to celebrate your holiday with. Best, Alexis GM 480-417-4006
   

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5. OT

   OpenTable Diner

   VIP

   Caribbean

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was terrible, food wasn’t cooked right and way over priced. It was Christmas so trying to cut some slack but won’t be going back
   

   Kona Grill - GilbertResponded 2 days ago

   Thanks for the review. We're truly sorry to hear that your experience at Kona Grill - Gilbert didn't meet your expectations. We strive to provide excellent food and service, and it's clear we fell short during your visit. We understand your concerns about the food and pricing, and appreciate you choosing Kona to celebrate Christmas with. We appreciate your feedback and will use it to improve. We hope you'll give us another chance in the future. Best, Alexis GM
   

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6. S

   Sandra

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service, Velia! Excellent Christmas menu ham dinner. Great Manhattan.
   

   Kona Grill - GilbertResponded 2 days ago

   Thank you Sandra for the great review! Velia is a new addition to the team and I'm happy to see she is providing exceptional experiences! Hope to see you again soon & thanks for celebrating with us.
   

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7. L

   Larry

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food was good. However, our reservation time was not fully honored as we had to sit outside instead of our preferred inside seat. Wobbly table that the server wasn't interested in adjusting or replacing. In the end, not worth the money spent for the dinner.
   

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8. J

   Julie

   Phoenix

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   The Christmas Eve menu was limited and prices were extremely high for the quality of the food. The food was dry, the calamari was chewy and almost not edible. The sushi was dry and didn’t taste fresh. The lobster roll was over seasoned with lemon. Our server was friendly and did a great job, but overall because of the food and cost would not recommend this place for Christmas Eve dinner.
   

   Kona Grill - GilbertResponded 2 days ago

   Hi Julie, We're truly sorry to hear that your Christmas Eve experience at Kona Grill - Gilbert didn't meet your expectations. We appreciate your feedback regarding the limited menu and high prices. We strive to provide our guests with high-quality dishes that our customers will love, and it's clear we missed the mark this time. Your feedback is valuable to us as we continually strive to improve our guests' experiences. We hope you'll consider giving us another chance to provide you with a better dining experience in the future. Thank you, Alexis GM
   

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9. J

   Jim

   VIP

   Atlanta Metro

   59 reviews

   3.0

   59 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   All items were tasty with quality on par with family restaurants. Service was above average. Prices were surprisingly high, more like a high-end restaurant.
   

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10. T

    Terry

    Tampa

    26 reviews

    4.0

    26 reviews

    Dined on 18 December 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Our first time at this restaurant and were pleasantly surprised. The music level was way too loud for our comfort, but otherwise the food, and service were great. We will go back again and try the sushi bar.
    

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