Kona Grill - Kansas City

Review summary

1. D

   Danielle

   Memphis/West TN

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was definitely.Notstellar. My rice had been sitting for a while and some of it was crunchy. $27 for one sushi roll is pretty steep! The restaurant was full though and seemed like a popular place. Kona calamari appetizer was very fresh and the shishito peppers were a nice touch!
   

   Kona Grill - Kansas CityResponded 1 day ago

   Thanks for the review, Danielle! We're glad to hear you enjoyed our Kona Grill - Kansas City dishes, particularly the calamari appetizer and shishito peppers. We apologize for any disappointment with the rice. We strive to maintain the quality of our food and appreciate your feedback. We're always full to capacity, so we understand your concern about the wait time. We hope to serve you again soon!
   

   Is this helpful?

2. D

   Debra

   Kansas City

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good. Service and bathroom cleanliness was subpar.
   

   Is this helpful?

3. K

   Ken

   VIP

   Kansas City

   20 reviews

   3.0

   20 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   The food is always good and so is the service. The interior needs some updating. It looks a bit dated and is in need of some tlc.
   

   Kona Grill - Kansas CityResponded 1 day ago

   Thanks for your feedback. We will gladly forward your request.
   

   Is this helpful?

4. L

   LATONYA

   Kansas City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I visited Kona Grill at 9:30 PM for my birthday, excited to finally try it after wanting to go for over a year. Unfortunately, the experience was disappointing. I expected an upscale environment based on the photos but found it to be more like a sports bar—not ideal for a special occasion. Despite arriving at 9:30 PM, our appetizer (a salad) didn’t come until after 10 PM, and we didn’t leave until almost midnight. The restaurant wasn’t even busy, with only four tables being served. Our server, Rainy, assured us the food was “coming,” but there was no communication about delays. Instead of addressing the issue, she made empty promises, which became frustrating. I ordered red wine to pair with my steak but was served Moscato without being asked. My steak also came with fries instead of the shrimp and asparagus I expected based on photos. By then, I was too tired to inquire further. Dessert was another issue. I had to repeatedly remind the server about the dessert included in my meal. Despite noting in my reservation that it was my birthday and requesting a birthday dessert, there was no acknowledgment. My daughter even mentioned it to the server, but no effort was made, and I was still charged for dessert I never received. The bill was inconsistent, starting at $68, then $75, and finally almost $100 for a steak and fries, a $21 cheeseburger, a third of a glass of wine, and sparkling water. The manager adjusted the price but didn’t apologize or try to make the situation right. Overall, the lack of communication, poor service, and loud environment made this a regrettable experience. For the price, I expected much better. I will not return and wouldn’t recommend Kona Grill to anyone.
   

   Is this helpful?

5. H

   Harry

   Kansas City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Wonderful food except the person I as dining with did not have chicken on their chicken sandwich. The server was excellent and resolved it.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Hi Harry, Thank you for dining at Kona Grill and for sharing your experience. We're glad to hear that you enjoyed our food and service. However, we sincerely apologize for the oversight regarding your chicken sandwich. We always aim to deliver a great experience, and we regret that we missed the mark this time. Your feedback is invaluable and we will certainly address this with our team to prevent such incidents in the future. We hope to see you again soon and promise to strive for a flawless dining experience next time. Best regards, The Management Team
   

   Is this helpful?

6. O

   Olivia

   Kansas City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   It is KC Restaurant week, wanted to go to Kona for my birthday. It took 35 minutes to get our drinks. 50 minutes to get our appetizers (one from restaurant week menu, one from regular menu) because it was served to the wrong table and the other table took and ate it all. Ordered the Prime Rib and Mashed Potatoes from restaurant week menu. It came out with roasted fingerling potatoes. Had to track down the waitress to ask why it wasn’t what was on the menu, to be told they were out of mashed potatoes. Was told the manager would come by 2 times after the appetizer issue and they never did. They tried to give us someone else’s entree. I watched the table next to us get served someone else’s appetizer, entree and dessert. Waited over 30 minutes for $40 to be taken off the bill and our cheesecake to-go. Was told they were “waiting on To-go boxes” ? We had given up and had our coats on and were about to leave when they finally brought out the cheesecake. Really poor experience and probably won’t return.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Thanks for the feedback, Olivia. We're truly sorry to hear about your experience at Kona Grill - Kansas City on your birthday. We understand how frustrating it can be to wait for your order or receive the wrong one, especially when you're looking forward to trying our special menu items. We also apologize for the mix-up with the mashed potatoes and the long wait for the cheesecake. We're glad to hear you've had a chance to speak with our manager and we'll make sure to address these issues. We appreciate your honesty and hope you'll give us another chance to provide a better experience. You can reach me, Russ Bliss, at 816-931-5888 so we can review and correct. The Management Team
   

   Is this helpful?

7. J

   Jennie

   Kansas City

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   I think it's a great place to lodge and relax. I felt the service wasn't that great. Yet they had a busy floor with it being restaurant week. Our server was very absent and it took 1 1/2 to get our main dish.
   

   • 
   • 

   Kona Grill - Kansas CityResponded 3 days ago

   Hi Jennie, Thank you for taking the time to share your experience at Kona Grill - Kansas City. We're glad to hear that you enjoyed your visit, and we're sorry for the service you experienced during your visit. We understand how important it is to have attentive and friendly service, especially during busy times. We'll certainly address this with our team to ensure a better experience for all our guests in the future. We appreciate your feedback and hope to have the opportunity to serve you again soon. Best, The Management Team
   

   Is this helpful?

8. D

   Dani

   Kansas City

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   The server wasn’t great. The food was delicious. Took forever
   

   Is this helpful?

9. N

   Nicole

   VIP

   Kansas City

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Extremely long wait times for food. No follow-up service after entrees were delivered. Cold prime rib. Desserts that never made it to the table, even though we ordered them an hour before we ultimately left. The drinks were the high point.
   

   Kona Grill - Kansas CityResponded 3 days ago

   Thanks for visiting us, Nicole. We're sorry to hear about your experience at Kona Grill - Kansas City. It's disappointing to know that we didn't meet your expectations, especially with the wait times and the service you received. We pride ourselves on our food and service, and it's clear we missed the mark during your visit. We appreciate your feedback and will address these issues with our team to improve our overall experience. We hope you'll give us another chance to impress you in the future. Best, The Management Team
   

   Is this helpful?

10. H

    Hannah

    Kansas City

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    We came out for restaurant week! Our server Eric was the best, super kind and attentive. Food was great too. We will definitely be coming back!
    

    Kona Grill - Kansas CityResponded 3 days ago

    Thanks for visiting us, Hannah! We're thrilled to hear that you enjoyed your experience at Kona Grill - Kansas City during restaurant week. It's great to know that our team was able to provide you with top-notch service. We're glad you enjoyed our food and we're looking forward to your next visit. Thanks again for your kind words!
    

    Is this helpful?