Kona Grill - San Antonio

Review summary

1. T

   Tamara

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   I recently dined at Kona Grill on Christmas Day, and while I had high hopes for a festive meal, the experience fell short in a couple of ways. First and foremost, the service was extremely slow. We waited almost two hours for our food, which was quite frustrating, especially on a holiday when everyone is eager to enjoy their meal. To make matters worse, they ran out of their signature roasted turkey dish from the Christmas menu. It was disappointing to learn that a key offering was unavailable on such a special day. However, I appreciate that the manager took the time to address our concerns and comped our meal. This gesture helped ease some of the frustration and showed that they care about their customers' experience. Overall, while the service and availability of menu items left much to be desired, the management's response was commendable. I hope that in the future, they can improve their service, especially on busy holidays.
   

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2. g

   gabriella

   San Antonio

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   My husbands food was cold , and my kids pizza la had a Smokey flavor to them and they could not finish
   

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3. A

   Amber

   Dallas

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   Our server was wonderful and very accommodating. The food was just ok
   

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4. G

   Gerald

   VIP

   San Antonio

   26 reviews

   1.0

   26 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Exceedingly rude server. While we were eating, she shoved a tray full of food onto our table so she could serve the table next to us. It was like we weren't even there.
   

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5. M

   Martin

   San Antonio

   7 reviews

   1.0

   7 reviews

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   The place was very loud, and dirty!!! I don’t usually write negative reviews but for the value and the price point of this restaurant, it was very memorable dinner of napkins and left over food matter on the floor ( all over the restaurant even the outdoor patio). Uncleaned tables and witnessed one of the staff washed his hands in the bathroom for less than two seconds. They served one of the sake in a little juice box ( bar don’t have enough time to serve it appropriately?) for the price of the drink. Could you st least serve it in a glass? We just hurriedly finished our dinner and left. Diners beware!! This restaurant has gone downhill from what it used to be several years ago starting with their menu prices, cleanliness and customer service.
   

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6. I

   Ivor

   Palm Springs

   1 review

   4.0

   1 review

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a nice time. The service was outstanding and the food was delicious!
   

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7. K

   Kenya

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Good experience, recommended to my family and friends. We will definetly return.
   

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8. J

   Jennifer

   Mexico City

   3 reviews

   5.0

   3 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Very good food, We found a table even though it was Thanksgiving. The Service was just ok, the waiter completely forgot about us after he brought the food.
   

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9. D

   Diane

   San Antonio

   19 reviews

   5.0

   19 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had wonderful lunch today at Kona Grill. Ordered off Power Lunch menu. Perfect selections with serving sizes large enough to take half home for supper! Ordered appetizer: Avocado Egg Rolls!! Best ever!!!  Always a wonderful experience to dine at this wonderful restaurant. 
   

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10. A

    Alicia

    Amarillo

    5 reviews

    5.0

    5 reviews

    Dined on 26 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Definitely not a first timer to this restaurant. My boyfriend and I enjoyed the atmosphere it was a vibe and the food was great. We are already planning another date night.
    

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