LB Steak - Santana Row

Review summary

1. A

   Anthony

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kelly is the best! So friendly and welcoming! Very knowledgeable about the menu and just great overall.
   

   LB Steak - Santana RowResponded today

   Hi Anthony, Thank you for your glowing review! We are thrilled to hear that you had such a positive experience at LB Steak - Santana Row. Your kind words about our friendly staff and knowledgeable menu are greatly appreciated. We strive to provide a memorable dining experience for all our guests and it's wonderful to know we succeeded. We look forward to welcoming you back soon! Best regards, LB Steak - Santana Row Management Team
   

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2. M

   Marco

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decided to come out to dinner for my birthday and had a great time! Great food and great service!
   

   LB Steak - Santana RowResponded today

   Thanks for the review, Marco! We're thrilled to hear that you had a great birthday dinner at LB Steak - Santana Row. It's wonderful to know that you enjoyed our food and service. We always strive to provide the best dining experience for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back for more celebrations!
   

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3. D

   Denny

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Ordered the Tomahawk for 2 to share. The 48oz steak was sliced in a weird way where there was only 6 slices of meat. We ordered medium rare and it came out pretty much raw. When we ordered dessert, the waiter brought them out and slammed them on the table so hard the blueberries from the creme brulee popped out of the dish. Really upsetting for a $600 meal for 3 adults. I'd rather spend the same amount at the other steak restaurant across the street.
   

   LB Steak - Santana RowResponded 3 days ago

   Thanks for visiting us, Denny. We're truly sorry to hear about your recent experience at LB Steak - Santana Row. We strive to provide our guests with high-quality food and service, and it's clear we fell short during your visit. We're sorry for the mishap with the dessert and the steak. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, Chris Evans General Manager
   

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4. C

   Chris

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience my wife and I go every year
   

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   LB Steak - Santana RowResponded 3 days ago

   Hello Chris, Thank you so much for your glowing review! We're thrilled to hear that LB Steak - Santana Row is your go-to spot for dining with us every year. It's fantastic to know that you and your wife always have a great experience with us. We truly appreciate your kind words and look forward to serving you again next year. Best regards, LB Steak - Santana Row Management Team
   

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5. S

   Susan

   San Francisco

   75 reviews

   3.0

   75 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our last meal there was disappointing. In spite of excellent service, we did not think the steaks were up to par. The bone marrow did not compare well with others we’ve had. The tuna appetizer masked the taste of the tuna with apple slices and avocado mousse. They were very busy, so others may not be as picky as we are.
   

   LB Steak - Santana RowResponded today

   Thanks for the feedback, Susan. We're glad to hear that you found our service excellent, but we're sorry to hear that your last meal didn't meet your expectations. We take pride in our steaks and it's disappointing to hear that they didn't hit the mark this time. We appreciate your comments about the bone marrow and tuna appetizer and will take them into consideration as we continuously strive to improve. We're sorry that you found our busyness to be a factor, but we're glad that you took the time to share your thoughts. We hope to have the opportunity to impress you in the future. LB Steak - Santana Row, The Management Team
   

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6. L

   Laurie

   VIP

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were amazing but our server Kelly was beyond fabulous. LB Steak does not disappoint.
   

   LB Steak - Santana RowResponded 7 days ago

   Hey Laurie, We're thrilled to hear that you had an amazing experience at LB Steak - Santana Row! It's fantastic to know that our food and drinks hit the mark. We always strive to provide excellent service and your feedback tells us we're on the right track. Thank you for the high ratings and for taking the time to leave such a glowing review. We look forward to serving you again soon! Best wishes, LB Steak Team
   

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7. F

   Fred

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was fantastic our server Lisa was incredible she made our anniversary great. Food was awesome great tasting and delicious
   

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   LB Steak - Santana RowResponded 7 days ago

   Thanks for the feedback, Fred! We're thrilled to hear that you enjoyed your experience at LB Steak - Santana Row. It's wonderful to know that our food and service met your expectations. We always aim to provide a fantastic experience for our guests, and it's heartening to hear that we hit the mark for you. We look forward to serving you again on your next anniversary celebration. Best wishes, LB Steak Team
   

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8. D

   Dennis

   New York City

   26 reviews

   5.0

   26 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a very nice dinner. Waiter was attentive and easy going. Steak and Salmon were cook perfectly. When we arrived we commented how cold it was. They sat us next to the fireplace - thank you.
   

   LB Steak - Santana RowResponded 7 days ago

   Hello Dennis, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your dinner at LB Steak - Santana Row. It's great to know that our attentive service and perfectly cooked steak and salmon made your experience enjoyable. We're also glad you appreciated the fireplace seating. We strive to provide our guests with the best possible experience and your feedback helps us do just that. We look forward to welcoming you back soon. Best, LB Steak - Santana Row Management Team
   

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9. S

   Stephanie

   VIP

   San Francisco

   69 reviews

   5.0

   69 reviews

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our gathering here! Several of our party were delayed and we really appreciated the patience shown to us. Food was excellent- the bone marrow and brussel sprouts were the stand outs of the meal for sure.
   

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10. J

    Jennifer

    San Francisco

    1 review

    5.0

    1 review

    Dined on 19 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were celebrating my sons graduation today and the meal and service were spectacular! Everything was amazing. We will definitely be back! And omg those Brussel sprouts were the best!
    

    LB Steak - Santana RowResponded 7 days ago

    Thanks for visiting us, Jennifer! We're thrilled to hear that you had such a wonderful celebration at LB Steak - Santana Row. It's great to know that you enjoyed our meal and service. We're especially glad that our Brussel sprouts hit the spot! Your kind words mean a lot to us. We look forward to welcoming you and your family back soon for more amazing meals and service. Cheers! LB Steak Team
    

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