LB Steak - Santana Row

Review summary

1. M

   Michael

   VIP

   San Francisco

   580 reviews

   4.0

   580 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a pleasant lunch yesterday. Our food was good. My wife enjoyed the LB steak sandwich and I the 6oz. filet Mignon with the bordelaise sauce and a side of mashed potatoes. Service was attentive and friendly. Ambiance was pleasant and festively decorated for the holidays.
   

   LB Steak - Santana RowResponded today

   Hey Michael, Thanks for choosing LB Steak - Santana Row for your lunch. We're glad you enjoyed the LB steak sandwich and the filet Mignon with bordelaise sauce. Your kind words about our attentive and friendly service are much appreciated. We're also thrilled that you appreciated the festively decorated ambience for the holidays. We noticed your rating on value and we're always looking to improve. We hope to serve you again soon. Best, The Management Team
   

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2. M

   Maria

   San Francisco

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Every single dish that came out was cold. The fish Chilean bass was very musty, the oysters were very fishy smelling scallops were cold. All our food that came out was cold. My steak was supposed to be medium. Well, it was medium rare, it was not a good experience and we still got charged a lot
   

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3. K

   Kathy

   VIP

   San Francisco

   31 reviews

   4.0

   31 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Both of our steaks were not cooked as ordered. No problem, the staff re-did our order and we had new meals. Very happy with how the issue was handled.
   

   LB Steak - Santana RowResponded 2 days ago

   Hello Kathy, Thank you for your feedback and the 4-star review! We're sorry your steaks weren’t cooked as ordered initially, but we’re glad our team was able to resolve the issue to your satisfaction. We look forward to serving you again soon! Sincerely, LB Steak Team
   

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4. A

   Anthony

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kelly is the best! So friendly and welcoming! Very knowledgeable about the menu and just great overall.
   

   LB Steak - Santana RowResponded 3 days ago

   Hi Anthony, Thank you for your glowing review! We are thrilled to hear that you had such a positive experience at LB Steak - Santana Row. Your kind words about our friendly staff and knowledgeable menu are greatly appreciated. We strive to provide a memorable dining experience for all our guests and it's wonderful to know we succeeded. We look forward to welcoming you back soon! Best regards, LB Steak - Santana Row Management Team
   

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5. M

   Marco

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decided to come out to dinner for my birthday and had a great time! Great food and great service!
   

   LB Steak - Santana RowResponded 3 days ago

   Thanks for the review, Marco! We're thrilled to hear that you had a great birthday dinner at LB Steak - Santana Row. It's wonderful to know that you enjoyed our food and service. We always strive to provide the best dining experience for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back for more celebrations!
   

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6. D

   Denny

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Ordered the Tomahawk for 2 to share. The 48oz steak was sliced in a weird way where there was only 6 slices of meat. We ordered medium rare and it came out pretty much raw. When we ordered dessert, the waiter brought them out and slammed them on the table so hard the blueberries from the creme brulee popped out of the dish. Really upsetting for a $600 meal for 3 adults. I'd rather spend the same amount at the other steak restaurant across the street.
   

   LB Steak - Santana RowResponded 6 days ago

   Thanks for visiting us, Denny. We're truly sorry to hear about your recent experience at LB Steak - Santana Row. We strive to provide our guests with high-quality food and service, and it's clear we fell short during your visit. We're sorry for the mishap with the dessert and the steak. We appreciate your feedback as it helps us identify areas where we can improve. We hope you'll give us another chance to provide you with the quality experience you deserve. Best regards, Chris Evans General Manager
   

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7. C

   Chris

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great experience my wife and I go every year
   

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   LB Steak - Santana RowResponded 6 days ago

   Hello Chris, Thank you so much for your glowing review! We're thrilled to hear that LB Steak - Santana Row is your go-to spot for dining with us every year. It's fantastic to know that you and your wife always have a great experience with us. We truly appreciate your kind words and look forward to serving you again next year. Best regards, LB Steak - Santana Row Management Team
   

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8. S

   Susan

   San Francisco

   75 reviews

   3.0

   75 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Our last meal there was disappointing. In spite of excellent service, we did not think the steaks were up to par. The bone marrow did not compare well with others we’ve had. The tuna appetizer masked the taste of the tuna with apple slices and avocado mousse. They were very busy, so others may not be as picky as we are.
   

   LB Steak - Santana RowResponded 3 days ago

   Thanks for the feedback, Susan. We're glad to hear that you found our service excellent, but we're sorry to hear that your last meal didn't meet your expectations. We take pride in our steaks and it's disappointing to hear that they didn't hit the mark this time. We appreciate your comments about the bone marrow and tuna appetizer and will take them into consideration as we continuously strive to improve. We're sorry that you found our busyness to be a factor, but we're glad that you took the time to share your thoughts. We hope to have the opportunity to impress you in the future. LB Steak - Santana Row, The Management Team
   

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9. L

   Laurie

   VIP

   San Francisco

   10 reviews

   5.0

   10 reviews

   Dined on 22 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and drinks were amazing but our server Kelly was beyond fabulous. LB Steak does not disappoint.
   

   LB Steak - Santana RowResponded on 22 December 2024

   Hey Laurie, We're thrilled to hear that you had an amazing experience at LB Steak - Santana Row! It's fantastic to know that our food and drinks hit the mark. We always strive to provide excellent service and your feedback tells us we're on the right track. Thank you for the high ratings and for taking the time to leave such a glowing review. We look forward to serving you again soon! Best wishes, LB Steak Team
   

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10. F

    Fred

    San Francisco

    3 reviews

    5.0

    3 reviews

    Dined on 22 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service was fantastic our server Lisa was incredible she made our anniversary great. Food was awesome great tasting and delicious
    

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    LB Steak - Santana RowResponded on 22 December 2024

    Thanks for the feedback, Fred! We're thrilled to hear that you enjoyed your experience at LB Steak - Santana Row. It's wonderful to know that our food and service met your expectations. We always aim to provide a fantastic experience for our guests, and it's heartening to hear that we hit the mark for you. We look forward to serving you again on your next anniversary celebration. Best wishes, LB Steak Team
    

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