Le Moo

Review summary

1. C

   Carla

   Central Coast

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   This was our first visit to Le Moo. We were first seated on an end spot that was blowing cold air that even the menu was flapping. We asked to be seated elsewhere which they did accommodate us. Stephen our waiter was very attentive along with his helper , Diane. The crab soup was delicious , the pork chop was amazing, and the cheesecake is a must to try!
   

   Le MooResponded 1 day ago

   Hi Carla, Thank you so much for your wonderful review! We're happy to hear that you enjoyed our crab soup, pork chop, and cheesecake. It's great to know that our team was attentive and that you appreciated their service. We're sorry for the initial seating discomfort, we'll certainly take that into consideration. We look forward to welcoming you back to Le Moo soon! -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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2. C

   Cheryl

   Louisville

   17 reviews

   5.0

   17 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Every single one of the 5 staffers rated a 10 in terms of service and personally. Add in the chef for the excellent food of course. Totally enjoyable experience for our party of 4. Worth the short drive out of our usual “square mile”. Thank you!
   

   Le MooResponded 2 days ago

   Hi Cheryl, Thanks for visiting us! We're so happy to hear that you and your party had a wonderful experience at Le Moo. It's always our goal to provide excellent service and delicious food, and we're glad we hit the mark for you. We appreciate your kind words and look forward to welcoming you back for another enjoyable visit. -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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3. R

   Rob

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server did a amazing job serving us last night. The food was awesome and the LV booth was beautiful! Thank you for the kind birthday card for my Daughter Halle. She would have been 22 yesterday. So, thank you again for making it a amazing night to remember. ❤️🦋
   

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   Le MooResponded 2 days ago

   Hi Rob, Thank you for your wonderful review! We're thrilled to hear that you had an amazing birthday celebration at Le Moo. It's great to know that you enjoyed our food and LV booth. We always strive to make every occasion special, and your kind words are a testament to our efforts. We look forward to serving you again soon. -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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4. C

   Crystal

   Louisville

   4 reviews

   5.0

   4 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Kaitlin was our waitress at LeMoo tonight and she went above and beyond. I left my wallet at the restaurant and she called me and held my wallet until I was able to make it back to the restaurant to retrieve my wallet from her . I am forever grateful that good people still exist.
   

   Le MooResponded 2 days ago

   Hi Crystal, We're ecstatic to hear that you had a great experience with us at Le Moo. Our team is dedicated to providing top-notch service, and it's heartwarming to hear when we've hit the mark. We're glad Kay was there to help you retrieve your wallet. We hope to see you again soon! -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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5. M

   Mike

   Louisville

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The server was great. The food didn’t hit the mark. The steaks were under cooked then over cooked. The last attempt was spot on
   

   Le MooResponded 1 day ago

   Hi Mike, We're glad to hear that our server made a positive impression. However, we're sorry to hear that our food didn't hit the mark during your visit. We take pride in our steaks and it's disappointing to hear that they didn't meet your expectations. We appreciate your input and will definitely take it into consideration as we continuously strive to improve our dishes. We hope to have the opportunity to serve you again and provide a better experience. -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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6. A

   Alicia

   Louisville

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Overall, we were very happy with everything at Le Moo. The only thing I would not write this experience as a five out of five is the speed of getting our food. It took quite a while to get our appetizer and soup. And within about two minutes of receiving those items, our entrées arrived. I don’t mind if we are still finishing up our appetizer when we get our entrée, but at this point, we had barely begun. And to be honest, the table really just wasn’t big enough for all of our items at once. Otherwise everything was superb. And even though it took a little bit to get our appetizer and soup, our server was very good. I could tell she was very busy. Also, because they are celebrating their 10th birthday, you get a toast of champagne when they walk you to your table. That was an awesome touch. Thank you so much for that. We will be back for sure!
   

   Le MooResponded 1 day ago

   Hello Alicia, Thank you for your kind words and for making us a part of your special celebration! We're happy to hear that you enjoyed your time at Le Moo. We understand that waiting for your appetizers and soup can be frustrating and we apologize for any inconvenience caused. We're always striving to improve our service and your feedback is invaluable in this regard. We would love to have you back in for a proper experience. -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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7. j

   joy

   Louisville

   69 reviews

   vip
   5.0

   69 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed the food very much. Jennifer was an excellent waitress
   

   Le MooResponded 6 days ago

   Hi Joy, Thank you for taking the time to leave us such a wonderful review! We're happy to hear that you enjoyed our food and found Jennifer's service to be excellent as well. We always aim to provide a top-notch dining experience for our guests. We appreciate your feedback on the value and will continue to work on enhancing that aspect. We look forward to welcoming you back to Le Moo soon! -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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8. K

   Kiauna

   Louisville

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service from all staff, the food and drinks were great and the prices were fitting; there were TV's with sports on, no sound and tables had nice separation from others
   

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   Le MooResponded 6 days ago

   HI Kiauna, Thank you for taking the time to leave us this wonderful review! We're ecstatic to hear that you enjoyed our service, food, and drinks. It's great to know that our pricing matches the quality we provide. We appreciate your feedback about the TVs with sports on and the space between tables. We look forward to serving you again soon! -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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9. L

   Lauren

   Raleigh

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Y'all. Do not miss our on Le Moo. Possibly the BEST experience we have had in a LONG time. Madi, Justin, Ryan, and so many more of the team made our experience fantastic. Also, the food was INCREDIBLE. I cannot remember the last time I had a meal that delicious. Thank you all so much!
   

   Le MooResponded 2 days ago

   Hey Lauren, We're absolutely thrilled to hear about your fantastic experience at Le Moo! It's great to know that you found our team, food, and overall experience incredible. We had such a good time with your group. The staff loved every minute of it. We can't wait to welcome you back for another incredible meal soon. Thank you all for your kind words and high ratings. -Justin Flowers Assistant General Manager Le Moo Fine+Steak+House
   

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10. A

    Alison

    Louisville

    6 reviews

    2.0

    6 reviews

    Dined on 15 November 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 2

    They have either changed ownership or are having a hard sell push or something. We were barely left along the whole night. It started with the offer to bring a bottle of champagne to our table from the host who then took us by the steak case to give us the expensive steak tour. Our waiter was really great but obviously required to push the wagyu, some apps and other things. He came back to the table multiple times to try to get us to order his suggestions. It was beyond annoying and really ruined what we thought would be a quiet dinner.
    

    Le MooResponded 6 days ago

    Thanks for the review, Alison. We're sorry to hear about your recent experience at Le Moo. It's disappointing to know that we may have missed the mark in meeting your expectations. We appreciate your feedback regarding the steak tour, service, and our wine selection. We never want our guest's to feel pressured in any way, but also have steps of service to ensure our guests know what makes us special. I hate we came off as pushy and not hospitable. We're always looking to improve and your insights will help us do that. We hope to have the opportunity to serve you again and provide a better experience. We will definitely train our staff to engage our guest's better so we understand and be more considerate of your desired experience. Thank you, Melissa Laskin - Restaurant Director
    

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