Luciano's - Sugarloaf

Review summary

1. P

   Paula

   Atlanta

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   The food was good but the waiter was lacking in service he came by twice when we asked for the drink menu. He was pretty slow with our requests. I appreciate the restaurant acknowledging our Anniversary but I must say sitting in the back corner with dense lighting was off putting.
   

   Luciano's - SugarloafResponded 2 days ago

   Paula, thank you for your feedback. We're glad you enjoyed our food and appreciate your anniversary recognition. We’ll address the service issues you experienced and will consider your seating preferences for future visits. Your insights help us improve, and we hope to provide a better experience next time.
   

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2. V

   Vincent

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had veal piccata that was cooked perfectly . Kim provided fantastic service! I highly recommend this restaurant
   

   Luciano's - SugarloafResponded 2 days ago

   Thank you for your great review, Vincent! We're glad you enjoyed our veal piccata and received fantastic service from Kim. Your recommendation means a lot to us. We are looking forward to welcoming you back soon! Ciao!
   

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3. KV

   KV5204

   Atlanta

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our server was inexperienced, it was crowded and loud. We have been going here for 20 years and this was not the most pleasant dining experience.
   

   Luciano's - SugarloafResponded 2 days ago

   Hello there, thank you for sharing your feedback. We're glad to hear you've been a loyal customer for 20 years! We apologize for the recent experience and appreciate your patience. We'll work on improving our service during busy times to ensure your next visit is more enjoyable.
   

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4. A

   Ashley

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 25 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My waiter, Denzel wea AMAZING!!! Service goes a long way. And the food never disappoints.
   

   Luciano's - SugarloafResponded on 26 February 2025

   Ashley, we’re so glad you had an amazing experience with Denzel! Our team works hard to provide excellent service and delicious food, and it's wonderful to know we hit the mark. Thank you for sharing your feedback! Ciao!
   

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5. B

   Becky

   Atlanta

   1 review

   5.0

   1 review

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   excellent celebration for a friend's birthday........ I'd go again in a heatbeat!
   

   Luciano's - SugarloafResponded on 26 February 2025

   Becky, we're so glad you had a great time celebrating your friend's birthday! It's wonderful to know you'd come back for more fun. We look forward to welcoming you again soon for another memorable experience! Ciao!
   

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6. F

   Folake

   Georgia

   3 reviews

   4.0

   3 reviews

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was a nice experience. The food, ambience and service was ok. Nothing out of the ordinary for me
   

   Luciano's - SugarloafResponded on 26 February 2025

   Thanks for your feedback, Folake! We're glad you had a pleasant experience. We hope to see you again for a more enjoyable dining experience!
   

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7. C

   Cheryl

   VIP

   Atlanta

   4 reviews

   1.0

   4 reviews

   Dined on 22 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our waiter was terribly inattentive - he did not welcome us, introduce himself, or offer beverages when we were seated. It took multiple requests to get beverages, plates, etc. I t took about 40 minutes for our pizza, salad and pasta to arrive. The waiter never checked on us after receiving our food, we were not offered pepper for our salad, cheese, or any other options. The salad was not fresh, it was wilted and brown in spots. The pizza was severely undercooked. It then took multiple requests for the check and to-go boxes - so that we could properly cook the pizza at home. Horrible experience - we will not be back and this used to be one of our favorite Italian restaurants.
   

   Luciano's - SugarloafResponded on 25 February 2025

   Cheryl, we sincerely apologize for your experience. It’s disappointing to hear we fell short in service and food quality. Your feedback is invaluable, and we’ll address these issues with our team to ensure improvements. Thank you for sharing your thoughts, we hope to regain your trust in the future.
   

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8. OT

   OpenTable Diner

   VIP

   Atlanta

   3 reviews

   5.0

   3 reviews

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was amazing!!! Great times as always!!! I will definitely be back!!!
   

   Luciano's - SugarloafResponded 1 day ago

   Thank you for your positive feedback! We're so happy you enjoyed our food and had a great time. We can’t wait to welcome you back for more amazing experiences! Ciao!
   

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9. D

   Debbie

   Atlanta

   9 reviews

   5.0

   9 reviews

   Dined on 20 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kumari was our amazing server for dinner. He is kind, knowledgeable and attentive. We will come back soon for dinner and ask for Kumari. He goes above and beyond!
   

   Luciano's - SugarloafResponded on 24 February 2025

   Debbie, thank you for your excellent feedback! We're glad about your great experience with Kumari. He truly embodies our commitment to exceptional service. We look forward to welcoming you back soon for another fantastic dinner! We will gladly share your kind words with Kumari!
   

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10. S

    Stephanie

    Atlanta

    2 reviews

    5.0

    2 reviews

    Dined on 19 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Kimberly our server was Awesome!! The best customer service I’ve recently had!! Her attention to the table and knowledge and recommendations of the food choices were spot on!! Will definitely visit answer!!
    

    Luciano's - SugarloafResponded on 20 February 2025

    Hey Stephanie, Thank you so much for your kind words. We're glad you had a great experience at Luciano's. It's wonderful that our team's service met your expectations and that you enjoyed our food choices. We genuinely appreciate your support and look forward to welcoming you back soon!
    

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