Maple & Ash

Review summary

1. J

   John and Jen

   Chicago

   144 reviews

   vip
   5.0

   144 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined at Maple & Ash for Sunday brunch and had an absolutely fantastic experience! The ambiance is chic and vibrant, making it perfect for a special occasion. The service was impeccable, with the staff going above and beyond to ensure a memorable morning. The food was outstanding, especially the phenomenal steak and the adventurous IDGAF tasting menu. While it is on the pricier side, the quality and attention to detail make it well worth it. We will definitely be coming back for the dry-aged steak!
   

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2. C

   Catherine

   Chicago

   5 reviews

   vip
   3.0

   5 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Maple and Ash is a really good restaurant, but I cannot stand the hostess customer service. I am tired of the hotties at the front stands at the first and second floors who really don’t know how to deal with clients who are paying a lot of money. Maple and Ash needs their front door and second floor customer service to mimic RL’s customer service. For that price point, nobody really cares what they look like. They need to look presentable and be very involved in the customers and their experience. This is the reason I don’t go there as much as I really like to because the food is really good as are the waiters and the wait staff. I have literally sat at the bar downstairs waiting for my reservation only to find out that there was no way we were ever getting seated because it was too late and they were going stop serving. And to add insult to injury, no one even came to tell us. We had to ask over and over. After an hour, we went to Luxe bar and were treated like kings.
   

   Maple & AshResponded 1 day ago

   Catherine, we appreciate your constructive feedback regarding our hostess service. We recognize the importance of attentive customer interactions, and we also apologize for your inconvenience at the bar which clearly did not meet our standards. We will address these issues with our team. Thank you for your kind words about our food and wait staff. Next time you can join us, please ask for a manager when you arrive so we can ensure every aspect of your visit is exceptional. We hope to serve you again soon. The Maple & Ash team
   

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3. D

   Deallan

   Chicago

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant for special occasions! I will be coming back for the dry aged steak!
   

   Maple & AshResponded 5 days ago

   Deallan, we love helping make special occasions even more memorable, and we look forward to hearing how you enjoy our Butcher's Reserve dry-aged steaks. Thank you!
   

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4. F

   Fredrick

   Chicago

   49 reviews

   vip
   5.0

   49 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible meal!!!!! The seafood was fresh, the steaks perfectly prepared, the wine exquisite and the desserts devine!!!!!!! The candlelight setting was the perfect ambiance even if a bit dark, but the absolute star of the dinner was the tremendous service provided by MASON! The best waiter in Chicago. (Maple & Ash this "Employee Benefits" charge coincidentally is exactly the same as the credit card fee!!!! Ask me before you add $25 to my check!!!!! When I drop almost a $1,000.00 for dinner without cocktails I don't expect a surprise on my bill!!!!! Disclosure and ASK. 30% Tip covers the wait staff, and at your prices there is money to provide the rest of the staff--including the kitchen--with "employee benefits.")
   

   Maple & AshResponded on 4 December 2024

   Fredrick, thank you for your wonderful comments about our seafood, steaks, wine and Mason's service. Regarding our Staff Benefits charge, we add a 3.5% charge to help cover health insurance, benefits, and staff wellness programs for the staff and we make every effort to be transparent about that on the menu. However, we break this out as a separate charge rather than build it into the costs of items as most businesses do, so that if you choose, we can take that charge off your bill. We will certainly weigh your feedback as we continue to assess this aspect of our business. We hope that helps clear up our intentions, and hope you will join us again someday
   

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5. M

   Michael

   Chicago

   70 reviews

   vip
   5.0

   70 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an exceptional evening at Maple & Ash. Service was excellent and the food was delicious. We go often and will be back again! Thanks
   

   Maple & AshResponded on 3 December 2024

   Michael, thank you for being a loyal guest. We are happy to see you enjoy our service and food so much and that your recent experience was memorable. We look forward to serving you again soon so we can thank you in person!
   

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6. J

   Joey

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maple & Ash was such a fun and amazing experience! Our waiter, David, took excellent care of us and answered our many questions about the menu. We enjoyed delicious appetizers, mouthwatering steaks and scrumptious sundae dessert with all the toppings! I highly recommend Maple & Ash!
   

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   Maple & AshResponded on 3 December 2024

   Joey, we appreciate your kind feedback regarding your experience at Maple & Ash. We take pride in our attentive service, and we are delighted that David provided such helpful advice. It's wonderful to hear that you enjoyed the appetizers, steaks, and dessert. Thank you for recommending us, and we look forward to welcoming you back for another exceptional dining experience.
   

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7. P

   Paul

   Chicago

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Exceptional ambience and service; food overall was very good; however, steaks were prepared “OK”.
   

   Maple & AshResponded on 3 December 2024

   Hi Paul. We are happy to see you enjoy our ambiance and service so much. Thank you! Please know if anything is ever not prepared as you had hoped, always let us know so we can make you a new item. We look forward to serving you again in the near future.
   

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8. M

   Michael

   Chicago

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome server and incredible food! Definitely a great experience.
   

   Maple & AshResponded on 25 November 2024

   We're so pleased to hear you had a great experience, Michael. Thank you for your visit and wonderful review! We hope to see you back again soon!
   

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9. M

   Mukund

   Chicago

   12 reviews

   vip
   5.0

   12 reviews

   Dined on 15 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We did the tasting menu which was excellent. Some of the cocktails were quite good as well. The noise level is difficult to tolerate if you really wanna have a conversation. It’s exceptionally loud. I found it minorly annoying that the waiter spoke with a soft tone and would keep changing His head position so I couldn’t hear what I was eating half the time. But other than that the food was exceptional and the quality of service was excellent.
   

   Maple & AshResponded on 20 November 2024

   Mukund, we appreciate your compliments on the chef's tasting menu and cocktails. Thank you. We strive to deliver exceptional food and service in an atmosphere that is often very vibrant. We are sorry if you encountered challenges hearing your server and we will address that. Hopefully, we'll have the opportunity to welcome you again, and next time, please ask the host to seat you in a more subdued section. We look forward to serving you again.
   

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10. E

    EMIILIO

    Barcelona

    25 reviews

    vip
    3.0

    25 reviews

    Dined on 14 November 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    Terrible attention from the hostess made us wait more than 1 hour and 20 minutes, without giving any explanation and giving people tables who arrived after us. very bad attention .
    

    Maple & AshResponded on 21 November 2024

    Thank you for your visit, Emilio. We apologize for any delay you experienced in being seated. Please contact us with your reservation name, date, and time so we can look into what happened, apologize directly, and ensure it is not an issue again. Hopefully, we can have another opportunity to serve you someday soon, for what we're confident will be an excellent experience in every way. The Maple & Ash Chicago team
    

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