Maple & Ash

Review summary

1. A

   Alex

   San Francisco

   15 reviews

   5.0

   15 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tory & Mike were incredible. This is one spot where I would always go back to!
   

   Maple & AshResponded 6 days ago

   That's very kind of you to say, Alex. Thank you for your visit and wonderful review! We'll be sure to pass along your compliments to Tory and Mike, and we hope to see you back again someday soon!
   

   Is this helpful?

   Report
2. F

   Felecia

   VIP

   Detroit

   8 reviews

   5.0

   8 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Soooo good! I went twice in one week. Its a bit on the pricey side so be prepared to spend. However, its worth it! Great food, great service!
   

   Maple & AshResponded 6 days ago

   We love hearing that, Felecia! Thank you for your two visits last week. We appreciate your compliments on our food and service, and we hope you will join us again someday soon.
   

   Is this helpful?

   Report
3. N

   Nicole

   Chicago

   9 reviews

   3.0

   9 reviews

   Dined on 10 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Service was great as always. Ambiance beautiful. The food was another story. The Brussel sprouts were not edible. They were not full sprouts and they were so salty I could not eat them. The wedges salad was good but not much blue cheese at all and the dressing should be blue cheese for this salad. My husband and I both got the bone in strip steak cooked the same. The cook was great but his was so flavorful and mine had no flavor. It was very odd! Like mine didn’t even taste like it had salt and pepper on it and again his was amazing. Very disappointed. We like to splurge and it’s a lot of money for just an ok meal.
   

   Maple & AshResponded on 14 December 2024

   Nicole, it sounds like you are a loyal guest, and we truly appreciate your visits. Thank you for complimenting our service and ambiance, but we are sorry to hear you didn't feel your meal was perfect on your latest visit. Please accept our apologies. If anything you order isn't exactly as you had hoped, we want to hear about it on the spot so we can make you a new version or help you choose something else you will love. The next time you visit, please ask for a manager so we can ensure you have an excellent dining experience in every way. Hopefully, you will be back soon. The Maple & Ash Chicago team
   

   Is this helpful?

   Report
4. J

   John and Jen

   VIP

   Chicago

   148 reviews

   5.0

   148 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We recently dined at Maple & Ash for Sunday brunch and had an absolutely fantastic experience! The ambiance is chic and vibrant, making it perfect for a special occasion. The service was impeccable, with the staff going above and beyond to ensure a memorable morning. The food was outstanding, especially the phenomenal steak and the adventurous IDGAF tasting menu. While it is on the pricier side, the quality and attention to detail make it well worth it. We will definitely be coming back for the dry-aged steak!
   

   Maple & AshResponded on 14 December 2024

   John and Jen, it's wonderful to hear you enjoyed your brunch so much. We truly appreciate your kind words about our ambiance, service, staff, and food. Thank you. We look forward to serving you again soon!
   

   Is this helpful?

   Report
5. C

   Catherine

   VIP

   Chicago

   5 reviews

   3.0

   5 reviews

   Dined on 5 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Maple and Ash is a really good restaurant, but I cannot stand the hostess customer service. I am tired of the hotties at the front stands at the first and second floors who really don’t know how to deal with clients who are paying a lot of money. Maple and Ash needs their front door and second floor customer service to mimic RL’s customer service. For that price point, nobody really cares what they look like. They need to look presentable and be very involved in the customers and their experience. This is the reason I don’t go there as much as I really like to because the food is really good as are the waiters and the wait staff. I have literally sat at the bar downstairs waiting for my reservation only to find out that there was no way we were ever getting seated because it was too late and they were going stop serving. And to add insult to injury, no one even came to tell us. We had to ask over and over. After an hour, we went to Luxe bar and were treated like kings.
   

   Maple & AshResponded on 11 December 2024

   Catherine, we appreciate your constructive feedback regarding our hostess service. We recognize the importance of attentive customer interactions, and we also apologize for your inconvenience at the bar which clearly did not meet our standards. We will address these issues with our team. Thank you for your kind words about our food and wait staff. Next time you can join us, please ask for a manager when you arrive so we can ensure every aspect of your visit is exceptional. We hope to serve you again soon. The Maple & Ash team
   

   Is this helpful?

   Report
6. D

   Deallan

   Chicago

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant for special occasions! I will be coming back for the dry aged steak!
   

   Maple & AshResponded on 7 December 2024

   Deallan, we love helping make special occasions even more memorable, and we look forward to hearing how you enjoy our Butcher's Reserve dry-aged steaks. Thank you!
   

   Is this helpful?

   Report
7. F

   Fredrick

   VIP

   Chicago

   49 reviews

   5.0

   49 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an incredible meal!!!!! The seafood was fresh, the steaks perfectly prepared, the wine exquisite and the desserts devine!!!!!!! The candlelight setting was the perfect ambiance even if a bit dark, but the absolute star of the dinner was the tremendous service provided by MASON! The best waiter in Chicago. (Maple & Ash this "Employee Benefits" charge coincidentally is exactly the same as the credit card fee!!!! Ask me before you add $25 to my check!!!!! When I drop almost a $1,000.00 for dinner without cocktails I don't expect a surprise on my bill!!!!! Disclosure and ASK. 30% Tip covers the wait staff, and at your prices there is money to provide the rest of the staff--including the kitchen--with "employee benefits.")
   

   Maple & AshResponded on 4 December 2024

   Fredrick, thank you for your wonderful comments about our seafood, steaks, wine and Mason's service. Regarding our Staff Benefits charge, we add a 3.5% charge to help cover health insurance, benefits, and staff wellness programs for the staff and we make every effort to be transparent about that on the menu. However, we break this out as a separate charge rather than build it into the costs of items as most businesses do, so that if you choose, we can take that charge off your bill. We will certainly weigh your feedback as we continue to assess this aspect of our business. We hope that helps clear up our intentions, and hope you will join us again someday
   

   Is this helpful?

   Report
8. M

   Michael

   VIP

   Chicago

   71 reviews

   5.0

   71 reviews

   Dined on 27 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an exceptional evening at Maple & Ash. Service was excellent and the food was delicious. We go often and will be back again! Thanks
   

   Maple & AshResponded on 3 December 2024

   Michael, thank you for being a loyal guest. We are happy to see you enjoy our service and food so much and that your recent experience was memorable. We look forward to serving you again soon so we can thank you in person!
   

   Is this helpful?

   Report
9. J

   Joey

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Maple & Ash was such a fun and amazing experience! Our waiter, David, took excellent care of us and answered our many questions about the menu. We enjoyed delicious appetizers, mouthwatering steaks and scrumptious sundae dessert with all the toppings! I highly recommend Maple & Ash!
   

   • 
   • 

   Maple & AshResponded on 3 December 2024

   Joey, we appreciate your kind feedback regarding your experience at Maple & Ash. We take pride in our attentive service, and we are delighted that David provided such helpful advice. It's wonderful to hear that you enjoyed the appetizers, steaks, and dessert. Thank you for recommending us, and we look forward to welcoming you back for another exceptional dining experience.
   

   Is this helpful?

   Report
10. P

    Paul

    VIP

    Chicago

    3 reviews

    5.0

    3 reviews

    Dined on 24 November 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Exceptional ambience and service; food overall was very good; however, steaks were prepared “OK”.
    

    Maple & AshResponded on 3 December 2024

    Hi Paul. We are happy to see you enjoy our ambiance and service so much. Thank you! Please know if anything is ever not prepared as you had hoped, always let us know so we can make you a new item. We look forward to serving you again in the near future.
    

    Is this helpful?

    Report