Mexican Sugar - Plano

Review summary

1. J

   JAMES

   New York City

   7 reviews

   2.0

   7 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food is always pretty good, but service was well below what i would expect. I mentioned my daughters birthday at the top of the night and it went into a vast unknown of nothing. Don't get me wrong, I don't expect anything, but don't tell me otherwise and then forget. Overall just really disappointed in the service, I felt rushed and the staff got the order wrong and then blamed me 🤷. We felt like an inconvenience the whole time. Not sure I'll be back
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for visiting us, James. We're sorry to hear about your experience and understand how it can impact the celebration of your daughter's birthday. We pride ourselves on our attentive and friendly service, and we apologize if we fell short this time. We appreciate your feedback and will use it to improve our service. I would love for an opportunity to make it up to you. Please reach out to me at 972-9430984 at your earliest convenience. Best Regards, Jorge Nuno General Manager
   

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2. C

   Camrielle

   VIP

   Oklahoma City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   The waiter was covering the entire back section and was sat 6 tables within 10 min. Everything came out quickly but there were several time a we asked for things and she would forget because she had so much going on. This was not her fault at all. I urge the restaurant to review their seating patterns or increase staffing
   

   Mexican Sugar - PlanoResponded 3 days ago

   Thanks for the feedback, Camrielle! We're glad to hear that you enjoyed your meal and the quick service at Mexican Sugar - Plano. We apologize for the inconvenience caused by our seating arrangement. We understand how important your time is and we're working on improving our seating patterns to ensure a more relaxing dining experience. We appreciate your suggestions and look forward to serving you again soon. Best Regards, Jorge Nuno General Manager
   

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3. L

   LaTosha

   Unspecified

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Food was good only problem was we made reservations for 8 PM they didn’t seat us until 9 PM but they did offer a free selective Item from appetizers menu for the wait. Overall it was good after we were seated.  I just think they should give people two hours limit on large parties so they won’t get back up on schedules. Unless it was a private room/ event then that’s understandable.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Hello LaTosha, Thank you for taking the time to share your experience at Mexican Sugar - Plano. We're pleased to hear that you enjoyed our food, but we're sorry to hear about the delay in seating. We understand how frustrating this can be and we'll certainly take your feedback into consideration to improve our service. We hope you enjoyed the free appetizer and we look forward to serving you again soon. Best Regards, Jorge Nuno General Manager
   

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4. P

   Paul

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great as usual. Salsa is thicker these days which is very welcome. It was loud there last night but not sure how that can be helped - it’s a popular spot and was full.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Good Evening, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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5. H

   Hilary

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a fabulous time for girls night! Always wonderful food drinks and atmosphere! We all enjoyed it so much! Always a favorite to go to!
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hey Hilary, We're absolutely thrilled to hear that you had a fabulous time at Mexican Sugar - Plano during your girls night out! It's wonderful to know that our food, drinks, and atmosphere hit the mark for you and your friends. We're honored to be a favorite among our loyal customers like you. Thank you for your kind words and high ratings. We look forward to welcoming you back soon! Best Regards, Jorge Nuno General Manager
   

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6. N

   Nicole

   VIP

   Dallas

   31 reviews

   5.0

   31 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Many visits here, this was the most lively and crowded due to National Margarita Day. Our server was excellent and unruffled by the loud party atmosphere. We had table side margaritas which was a fun touch. The squash blossom quesadillas are the best, the enchiladas were great! The pork chop was so-so not much seasoning but overall always a great experience. Our go to spot in Plano for fresh Mexican food.
   

   Mexican Sugar - PlanoResponded 3 days ago

   Good Evening Nicole! We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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7. D

   Dennis

   Dallas

   4 reviews

   4.0

   4 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Business lunch. The restaurant was not very noisy, the wait staff was good, the food was delicious as usual.
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hi Dennis, We're thrilled to hear that you enjoyed your business lunch at Mexican Sugar - Plano. It's wonderful to know that you appreciated the quiet atmosphere and our wait staff. We take pride in providing delicious food and we're glad that you found value in your meal. Best Regards, Jorge Nuno General Manager
   

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8. J

   Jacqueline

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went in for a Galentine’s day brunch and had an amazing first time there! Our server, Jameson, was very patient and knowledgable on the menu as we had lots of questions, as well as very attentive. Jorge, the manager, was also very kind and ensured we had a great brunch. Can’t wait to go back!
   

   Mexican Sugar - PlanoResponded 7 days ago

   Thanks for the review, Jacqueline! We're thrilled to hear that you had an amazing first time dining with us at Mexican Sugar - Plano, especially on such a special occasion as Galentine's Day. It's wonderful to know that our team was able to provide you with attentive service and that you found our menu to your liking. We look forward to welcoming you back for another great brunch. Cheers! Thank you, Arnold Nitishin Manager
   

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9. k

   kate

   Tampa

   6 reviews

   5.0

   6 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful! Thank you so much! We will definitely be back.
   

   Mexican Sugar - PlanoResponded on 17 February 2025

   Hey kate, We're overjoyed to hear that you had a wonderful experience at Mexican Sugar - Plano! It's fantastic to know that you enjoyed our food, service, and found great value in our offerings. Your kind words mean a lot to us. We can't wait to welcome you back for another delightful experience. Thanks again for your support! Best Regards, Jorge Nuno General Manager
   

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10. W

    Wendy

    San Antonio

    6 reviews

    5.0

    6 reviews

    Dined on 16 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    What a beautiful restaurant! Jameson was our waiter and he IS AMAZING! Thank you for such great service!! Despite the cold weather, the restaurant was busy and full of energy! We ordered fajitas and I have to admit they were some of the best I have ever had! Highly recommend!
    

    Mexican Sugar - PlanoResponded 7 days ago

    Hi Wendy, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our fajitas and found them to be some of the best you've ever had. Even more thrilled about Jameson's exemplary service, he is truly amazing! It's always our goal to provide a great experience for our guests, and we're glad to know we hit the mark for you. We appreciate your kind words about our service and we're glad to hear that our team was able to contribute to your memorable visit. We look forward to welcoming you back to Mexican Sugar - Plano soon. Best regards, Arnold Nitishin Manager
    

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