Mexican Sugar - Plano

Review summary

1. L

   Lynette

   Dallas

   8 reviews

   4.0

   8 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Wonderful food. Good drinks. Not a fan of the smoky tequila.
   

   Mexican Sugar - PlanoResponded today

   Hello Lynette, Thank you for your review and for rating our food and drinks highly. We're thrilled to hear that you enjoyed your meal and the drinks. We look forward to welcoming you back to Mexican Sugar - Plano soon. Best, Jorge Nuno General Manager Mexican Sugar Plano
   

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2. s

   shannon

   Los Angeles

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening at Mexican Sugar. The food and drink was fantastic. Our server was outstanding. Management stopped by to check on our experience. We will definately be back.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Good Afternoon! We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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3. S

   Sean

   VIP

   New York City

   8 reviews

   3.0

   8 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Normally a Five Star experience. However this evening we had to switch tables because of incoming sippy cups being hurled at our table. Just a loud and noisy night. Not restaurants fault, but it is what it is. Oddly the Tequila flights were 1 out of 3, meaning the Hisbiscus was spot on but the classico and especially the machete(watermelon was watered down) did not hit their mark.
   

   Mexican Sugar - PlanoResponded 6 days ago

   Hello Sean, We're truly sorry to hear about your recent experience at Mexican Sugar - Plano. We strive to provide a pleasant dining environment and top-notch service, and we're disappointed to hear that we fell short on this occasion. We understand how important a comfortable dining experience is and we're sorry for any inconvenience caused. We're glad to hear that you enjoyed our Tequila flights and Hisbiscus. We appreciate your feedback regarding the margaritas and we'll certainly take it into consideration. We hope to have the opportunity to serve you again and provide a better experience. Best regards, Jorge Nuno General Manager Mexican Sugar Plano
   

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4. J

   Joshilyn

   Dallas

   1 review

   1.0

   1 review

   Dined on 12 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I went to this restaurant for my birthday and regretted it immediately. From the moment I sat down, I knew I had made the wrong choice. The seating was cramped,noisy environment and a woman at a nearby table kept coughing. I asked to be moved, but the waiter refused. The service was awful! The waiter never introduced herself, didn’t take our drink order, and simply brought back water. When I asked about the food, she wasn’t helpful at all. I specifically asked if the food was spicy because I had my kids with me, and she assured me it wasn’t, but they couldn’t even eat it. It felt like a complete waste of time and money. Everything was rushed, and the overall experience was very disappointing. I won’t be returning or recommending this place to anyone.
   

   Mexican Sugar - PlanoResponded 7 days ago

   Thanks for the feedback, Joshilyn. We're really sorry to hear about your disappointing experience at Mexican Sugar - Plano, especially on such a special occasion as your birthday. We understand how the seating, noise level, and service could have detracted from your overall experience. We take your comments about the food's spiciness very seriously and will address this with our culinary team. We strive to provide a comfortable, enjoyable dining experience for all our guests and it's clear we fell short this time. We hope you'll consider giving us another chance to make it right. Please reach out to me directly to connect at 972-943-0984 Jorge Nuno, General Manager, Mexican Sugar Plano.
   

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5. G

   Gaby

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My boyfriend and I are celebrating our anniversary and we were looking for a good restaurant with Mexican food! I was looking on Tick Tock and came across Mexican Sugar. As soon as we walked in the hosts were nice. The interior was beautiful! The server we had was very knowledgeable about the food and drink menu. I would recommend this place to my family and friends. 🤍🌹
   

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   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the review, Gaby! We're thrilled you chose Mexican Sugar for your anniversary celebration. We're glad you appreciated our interior and food menu. Your recommendation to family and friends means a lot to us. Looking forward to serving you again soon!Good Morning, Best Regards, Jorge Nuno General Manager
   

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6. K

   Kent

   Dallas

   2 reviews

   2.0

   2 reviews

   Dined on 12 January 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was extremely busy, but still - my plate was warm at best and my wife’s plate was brought to us several minutes after the other 3. $10 Coffee had grinds in it. $300 tab and I was extremely disappointed.
   

   Mexican Sugar - PlanoResponded 7 days ago

   Hey Kent, We're really sorry to hear about your recent experience at Mexican Sugar - Plano. It's disheartening to learn that your meal was not up to our usual standards, especially with the temperature of your plates and the coffee matter. We appreciate your feedback as it helps us improve. We hope you'll consider giving us another chance to make it right. Please reach out to me directly to connect at 972-943-0984 Jorge Nuno, General Manager, Mexican Sugar Plano.
   

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7. A

   A

   VIP

   New York City

   10 reviews

   5.0

   10 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit and we will be back! EVERYTHING was amazing! Seated within 5 minutes of reservation time. Nice table - comfortable and roomy. Loved the beautiful dishes and glasses. Everything we ate was fabulous - salsa (it’s warm!), elote, queso blanco, fajitas (filet mignon & lobster tail, chicken & carne asada), steak enchiladas, lime cilantro rice!, paella and churros. Drinks were great - variety of margs. Atmosphere was a fun, upbeat vibe. Great service. Reasonably priced. LOVED!!!! ❤️
   

   Mexican Sugar - PlanoResponded 7 days ago

   Thanks for the review! We're thrilled to hear that you had a fantastic first visit to Mexican Sugar - Plano. It's wonderful to know that you enjoyed our dishes, glasses, and service. We're also glad that you found our atmosphere to be enjoyable and our prices to be reasonable. We appreciate your kind words and look forward to welcoming you back soon! Best Regards, Jorge Nuno General Manager
   

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8. H

   Hannah

   Dallas

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the absolute perfect restaurant whether you’re celebrating or just want to go out to eat. The food here is delicious and the atmosphere is wonderful. Our server was very nice and made sure we had refills on our drinks and chips throughout the night. This location is very well managed! We loved our night out and can’t wait to come back! :)
   

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   Mexican Sugar - PlanoResponded on 12 January 2025

   Good Morning, We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Arnold Nitishin Manager
   

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9. T

   Tam

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 11 January 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Everything was ok. Food was delicious. Then we got the bill. We both had ranch waters that were described as having lime and salt. We were charged $12 for the cocktails and $6 for lime and salt. Obviously…we were not happy and the charge was removed.
   

   Mexican Sugar - PlanoResponded on 12 January 2025

   Good morning Tam, glad to learn of your positive experience but sorry to learn of the obvious error in your drink charge. So happy to learn it was quickly remedied our error when you brought this to our attention. Looking forward to serving you again and would love to met you. Please ask for me on your next visit. Thank you again for your constructive comments and patronization. Arnold Nitishin Manager
   

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10. S

    Sydney

    Oklahoma City

    1 review

    5.0

    1 review

    Dined on 9 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The salsa here is perfect, and our waitress and drinks were great. Our only issue was at first it was a little cold in the back room, but after we started eating we didn’t notice it again. Would recommend
    

    Mexican Sugar - PlanoResponded on 10 January 2025

    Good Afternoon Sydney! We are so very grateful for your patronage and wonderful review; both truly mean so much to us! We sincerely look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
    

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