Mexican Sugar - Plano

Review summary

1. OT

   OpenTable Diner

   Central Texas

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Service was average.
   

   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for visiting us at Mexican Sugar - Plano. We're sorry to hear that you found our service average. We strive to provide exceptional service and it seems we fell short during your visit. Your feedback is important to us and we will certainly look into this. We hope you'll give us another chance to impress you with our service. Thanks again for your review. - The Management Team
   

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2. G

   Gretchen

   VIP

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated very far into the restaurant and it was great as far as being a little quieter. Jameson was our server and he did an excellent job. It was sweet he asked if we were celebrating anything since a lot of special occasions get overlooked during the holidays. Lobster cheese dip was yummy and the elote side were my favorites.
   

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   Mexican Sugar - PlanoResponded 1 day ago

   Thanks for the review, Gretchen! We're thrilled to hear that you enjoyed your dining experience at Mexican Sugar - Plano. We always strive to create a quiet yet enjoyable atmosphere for our guests, so we're glad to hear that you appreciated the ambiance. It's fantastic to know that our lobster cheese dip and elote hit the spot! We're grateful for your kind words and high ratings. We look forward to welcoming you back for more special occasions during the holidays.
   

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3. D

   Dan

   VIP

   Dallas

   37 reviews

   3.0

   37 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Amazing food and absolutely crap service. First of all, the server gives us a sangria which was about 3 ounces. We asked him why it was so small and he said, “it was just a big glass”. I’m not a moron. Water was left without being filled most of the night and we asked our server for more chips which he never brought. We ended up asking another server for some and it was brought right away. Our server was dismissive, curt and inefficient. Even my kid said he gave us the “side eye”. Again, all of the food we had was amazing. Too bad they can’t hire better servers. Just destroyed our meal.
   

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4. M

   Melissa

   VIP

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas Eve dinner (with reservations). We were seated quick, service was lovely, all food and drinks arrived fast. They were PACKED but we never waited for anything! Will definitely be our Christmas Eve dinner tradition spot!
   

   Mexican Sugar - PlanoResponded 1 day ago

   Hey Melissa, We're over the moon to hear about your Christmas Eve dinner at Mexican Sugar - Plano! It's wonderful to know that you had a wonderful time and that our food and drinks arrived quickly. We're thrilled that we'll be your tradition spot for the next few years. We can't wait to welcome you back for more celebrations. Thank you for choosing us! Best, The Management Team
   

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5. K

   Kevin

   VIP

   Dallas

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous as always! Great food and service, we will be back
   

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6. N

   Nicole

   Las Vegas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was so cute! It had amazing service and the ambience was perfect! The food was amazing and the drinks were top notch! This is a definite recommend and we will be back!
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hello Nicole, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the ambiance and service at Mexican Sugar - Plano. It's fantastic to know that our food and drinks met your expectations. We strive to provide our guests with a memorable dining experience and your recommendation means a lot to us. We can't wait to welcome you back for more amazing food and drinks! Best wishes, Jorge Nuno General Manager
   

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7. C

   Christopher

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We go here every anniversary. The food and service is always second to none. They use the highest quality ingredients and everything is fresh and beautifully plated. We will be enjoying this restaurant for years to come.
   

   Mexican Sugar - PlanoResponded 5 days ago

   Hello Christopher, We're thrilled to hear that Mexican Sugar - Plano is your go-to anniversary spot! It's wonderful to know that you enjoy our food and service. Your continued patronage over the years means the world to us. We noticed your rating on value and we assure you that we're committed to providing the best quality of food and service to match. We're looking forward to many more anniversaries with you! Best wishes, Jorge Nuno General Manager
   

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8. J

   James

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and location. The night was perfect!!
   

   Mexican Sugar - PlanoResponded on 17 December 2024

   Good Morning James! We are glad that you joined us and we look forward to many more great experiences with you! If there is ever anything we can do to enhance your next experience, please let us know! Best Regards, Jorge Nuno General Manager
   

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9. L

   Lucy

   Dallas

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellence service, ambiance and great Mexican food! We’ll be back soon!
   

   Mexican Sugar - PlanoResponded on 16 December 2024

   Good Morning,Lucy! We are so very grateful for your patronage and wonderful review; both truly mean so much to us! We sincerely look forward to welcoming you back soon. Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
   

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10. C

    Carolyn

    VIP

    New York City

    7 reviews

    5.0

    7 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food and service! Margs and shrimp tacos were tasty.
    

    Mexican Sugar - PlanoResponded on 16 December 2024

    Thanks for visiting us Carolyn! We're thrilled to hear that you enjoyed our Margaritas and shrimp tacos at Mexican Sugar - Plano. It's always a pleasure to serve guests like you who appreciate our food and service. We strive to provide a memorable experience for all our guests. We appreciate your support and look forward to serving you again soon! Yours in Hospitality, Jorge Nuno, General Manager, Mexican Sugar Plano,
    

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