Palm Court Restaurant - Arlington Heights

Review summary

1. C

   Cooper

   Dallas

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 1

   Table was short a place setting and multiple dishes were dirty. They turned all music off and started packing up tables around us before closing time.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Cooper - Thank you for your feedback. We sincerely apologize for the inconvenience you experienced . It's disappointing to hear that our team started packing up before closing time, which should not have affected your dining experience. Your comments are important to us, and we will address these issues with our staff to ensure a more enjoyable visit in the future. We appreciate your understanding and hope to have the opportunity to serve you better next time. Warmest Regards, Sarah Theodossopoulos
   

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2. C

   Chris

   Chicago

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   I would think twice about going here and spending that kind of money. We ordered filet mignon which was raw when we asked for medium well. Mashed potatoes were out of a can/box and the baked French onion soup was not fresh. The onions were black or very dark dark brown. The soup was probably frozen too. Go elsewhere, not worth it.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Chris - Thank you for your feedback. We sincerely apologize that your experience did not meet expectations. I can assure you that our mashed potatoes are homemade each and every morning using fresh ingredients. Our French onion soup is also made fresh daily. Our chef carmalizes the onions which gives the color of very dark brown that you saw. We strive to serve fresh, high-quality dishes, and it’s clear we fell short during your visit. Your comments will be addressed with our kitchen team to ensure improvements are made. We appreciate your input and hope you might consider giving us another chance in the future. Warmest Regards, Sarah Theodossopoulos
   

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3. J

   Jennifer

   VIP

   Chicago

   10 reviews

   3.0

   10 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   My mom and I both had halibut and it was way over booked. Couldn’t even finish it. I had the one with the shrimp and calamari and shrimp weee way over cooked too. $50 was way too much for this dish. And waitress didn’t ask us about a potato or vegetable.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Jennifer - Thank you for your feedback. We're sorry to hear that both the halibut and the shrimp were overcooked, leading to a disappointing experience. We strive to provide quality dishes, and we appreciate your comments about the pricing and the lack of a potato or vegetable option. Your input is invaluable as we work to improve our service and menu offerings. We hope to have the opportunity to provide you and your mom with a better experience in the future. In the future, please ask for a member of the managemet team to that we may address your concerns immediately. Warmest Regards, Sarah Theodossopoulos
   

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4. A

   Alice

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a lovely evening with my Husband and adult goddaughter. We picked a good restaurant to celebrate Christmas. We were seated immediately with a reservation at 5:00. Having the smaller menu for the Christmas Holiday was a very good idea. You still had many choices and we never felt rushed. We enjoyed a leisurely dinner, with a cocktail to start and a delicious dessert. It was a good choice and never felt like we were being rushed. Glad we chose Palm Court Restaurant for our Christmas Dinner.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Alice - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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5. C

   Chris

   New York City

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Incredible. Food quality was sterling. Sauces were especially flavorful and wonderfully paired with the food. Service was textbook ideal. We could not have asked for better service or better food. A splendid dining experience.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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6. AG

   AnthonyG

   Detroit

   28 reviews

   5.0

   28 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food and service. Portions are a bit on the large size. Shrimp appetizer was very well done. Good selection of wines.
   

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7. D

   Dawn

   Chicago

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   There are much better places for service and food. Pay a little more and go to Rosebud. Steak was undercooked and instead of starting a new one they overcooked and dried out the same piece. Burned crust and very gritty texture on the key lime pie...it was the worst I have had. The general manager didn't really care. Will not return.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Dawn - I’m sorry to hear about your experience. It's disappointing when expectations aren't met, especially with something as important as food quality and service. Your feedback is valuable, and I hope the restaurant addresses these issues. We did immediately refund your credit card for the key lime pie once we were made aware. Thank you for sharing your thoughts, and I hope your next dining experience is much better!
   

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8. m

   marina

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server, Angel, was fantastic and provided excellent information on the food items we were considering. She was attentive and full of positive attitude, which we truly appreciated on Christmas Day. We’ll be back.
   

   Palm Court Restaurant - Arlington HeightsResponded 3 days ago

   Hi Marina - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
   

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9. k

   kim

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely decorative restaurant. Food was very good and service was excellent even though was crowded on Christmas eve
   

   Palm Court Restaurant - Arlington HeightsResponded 4 days ago

   Hi Kim - Thank you so much for the great review! We are so glad that you had a great experience! Next time you are in, please ask for me! It would be great to meet you! Happy Holidays! Warmest Regards, Sarah Theodossopoulos
   

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10. j

    jill

    Chicago

    1 review

    3.0

    1 review

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    Granted I was there on Xmas Eve, so it was busy. But the service was not great. Waiter charged wrong credit cards. The fillets were way under cooked. They were definitely in a big hurry to turn the tables - so rushed us to finish.
    

    Palm Court Restaurant - Arlington HeightsResponded 3 days ago

    Hi Jill - Thank you for sharing your experience with us. We apologize for the challenges you faced on Christmas Eve, a busy time for our restaurant. We understand how frustrating it can be when service does not meet expectations Our goal is to provide excellent service and a great meal without rushing our guests. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future. Next time you are in, please ask for me! It would be great to meet you! Warmest Regards, Sarah Theodossopoulos
    

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