Papillon Bistro and Bar

Review summary

1. OT

   OpenTable Diner

   Poconos

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Fun Christmas themed bar. Decor was beautiful. Food was OK, menu was minimal.
   

   Is this helpful?

   Report
2. A

   Allison

   Houston

   4 reviews

   2.0

   4 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Very busy. Hostess sat us in a tiny, separate room upstairs away from the main dining room. About 10 min after being seated, someone came and moved us into the main dining room. We never even saw a waiter. Someone just came and took our order and then someone else brought out the food. No one came to check on us, give us more water, ask if we needed anything - nothing. Food was mediocre at best. This place is highly over rated and not worth your time or money. The Xmas decorations aren’t even that good. Go to Rolf’s instead.
   

   Is this helpful?

   Report
3. H

   Heather

   New York City

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   Amazing decor. Food was good as well ..we just ate typical bar food…. Hamburger and chicken sandwich. They can with great standard Fries. Now that service. Besides the person who sat us everyone else (3 different people) didn’t appear to have customer service skills. Kind of felt like herding cattle ever though it wasn’t seasonal crowded yet. Food was order and out in 7 min so take your time if your their for ambience. Prices were fair and appreciated. Great decor! We didn’t see any holiday drinks available. When asked they said they were in the menu but nothing referred to a holiday drink. They are missing some revenue but skipping over a holiday drink menu. I would return but now I know what to expect.
   

   Is this helpful?

   Report
4. D

   Dan

   Philadelphia

   21 reviews

   vip
   5.0

   21 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome spot for a fun time with family and friends!
   

   Is this helpful?

   Report
5. D

   Danielle

   Greater Boston

   5 reviews

   vip
   3.0

   5 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Over the top decorations make for a festive get together. That said, many items are in disrepair, broken, and should be tossed. Primary server and 2 assistants were very attentive. Cocktails were yummy!! Only negative is the food. Meals were incomplete, missing items noted in the menu. Medium rare steak frites was medium well and room temp/cold; fries were good. Croque madam and monsier were essentially French toast. If you want good/great French food, go to Le Grande Boucherie.
   

   Is this helpful?

   Report
6. D

   Dula

   New York City

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Christmas decor is amazing. It’s like stepping into santas shop. Loved it. My only letdown was the music. Visiting this time of year, wanting to experience the festive season with such beautiful festive decor, they should follow through with the theme and keep festive music. They played maybe one song every now and then. I understand the bar is very busy too but still, The food was good.
   

   Is this helpful?

   Report
7. J

   Jennifer

   Mississippi

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Loved the Christmas decorations. Food and service were just ok. Steak was tough. Glad we saw it but would go somewhere else next trip for the $.
   

   Is this helpful?

   Report
8. s

   sarah

   Austin

   24 reviews

   vip
   4.0

   24 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Made a reservation back in September for a special night for our family before the holidays began. So glad we did. Our waiter, Romeo, was very kind and attentive. The decorations were a great reason to come alone. The food was good, even though the kitchen had run out of a few items; it was busy. Overall, A+ experience. My only constructive feedback is that our family was put at a picnic table for 4 with foldout chairs in a back room away from a lot of the fun things to observe. There wasn’t enough seating at our table for 5 so we knew the reservation wasn’t actually the real reservation. But the up side was that we got Romeo and the back room was quiet to talk as a family. It all worked out.
   

   Is this helpful?

   Report
9. M

   Marco

   New York City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had to wait 45min for 2 sandwiches, the staff try their best but it’s not enough to called it good service
   

   Is this helpful?

   Report
10. A

    Avelina

    New York City

    1 review

    4.0

    1 review

    Dined 4 days ago

    1. Overall 4
    2. Food 5
    3. Service 1
    4. Ambience 5

    Christmas decorations were beautiful and food was very good however service was terrible. We saw our waiter once maybe twice and just jumped to ask if we were ready to put food in after walking over the first time. Didn’t see her after that and had to wait at least 35 minutes for the check once they cleared our plates. Probably would still be waiting if we didn’t say anything.
    

    • 

    Is this helpful?

    Report