Pinewood Social

Review summary

1. L

   Leslie

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This gem tucked away from downtown Nashville was SO GOOD. Our waitress was fantastic and had such a good sense of humor. The Christmas decorations were so cute. My husband and I are were visiting from Illinois and we can’t wait to come back and do a little bowling!
   

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2. E

   E

   Nashville

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We hosted a private breakfast at Pinewood Social. The service and food was excellent. I would absolutely recommend this venue.
   

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3. KH

   KarenH

   Nashville

   1 review

   vip
   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Love Pinewood. Brunch menu needs to include some healthy food options.
   

   Pinewood SocialResponded 6 days ago

   Hi Karen, Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your brunch at Pinewood Social and we appreciate your suggestion about adding more healthy options to our menu and we'll definitely consider it. We're always striving to improve our offerings and your feedback is valuable to us. Looking forward to serving you again soon! Emily Quinn
   

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4. C

   Christopher

   Nashville

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our server and the drinks were wonderful!!! Our server had great recommendations.
   

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5. L

   LaToya

   Nashville

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The experience is always great when I dine at Pinewood Social. The food., service, and drinks are always top tier.
   

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6. C

   Caroline

   Nashville

   1 review

   4.0

   1 review

   Dined on 30 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   We really enjoyed our time there. The food was delicious and our servers were friendly. My biggest concern is when I asked for the gluten free menu or options she suggested fried chicken and a couple other options that were most likely not gluten free. She was kind enough to double check my order with the kitchen and I appreciated that. We enjoyed the fried chicken (not me), Mac and cheese and salad.
   

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7. B

   Brandi

   Nashville

   1 review

   1.0

   1 review

   Dined on 29 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Thanksgiving at Pinewood was a hospitality disaster. Despite having a reservation, the host informed us upon arrival that we would likely wait at least 30 minutes for a table and encouraged us to look for seats at the bar. She also informed us that the restaurant was out of turkey; the whole reason we came was to have a traditional Thanksgiving dinner. We did indeed wait 30 minutes past our reservation time to be seated despite approximately 30 people leaving- most having vacated tables- within about 15 minutes of our arrival. There were children running all over the restaurant, many in pajamas, oddly enough. After being seated, we waited about another 20 minutes before anyone ever came to our table. I tried to order the turkey plate without the turkey (because they were out of it), but the server quickly informed me that that wouldn’t be an option because “we don’t do any type of substitutions” and that they had run out of turkey over 3 hours prior. I wasn’t asking to substitute another meat for turkey, I simply wanted the traditional Thanksgiving side dishes that came on that plate and would have still paid the full price for it even without the turkey. Instead of an entree I had pumpkin pie alone after having not eaten the entire day due to working a grueling shift as a first responder. I miss getting to enjoy the traditions of most holidays because of my job and was very excited to finally get to have a “normal” Thanksgiving dinner after years of not being able to. I passed on several invites to friends’ homes for a late dinner after my shift to go to Pinewood’s “Thanksgiving dinner” and am very sorry I did. Effectively managing and honoring actual reservations, properly planning for and stocking enough traditional Thanksgiving food, and requiring guests to parent their children could have prevented all of this. I’m still shocked at the level of unprofessionalism we encountered. I’ve patronized Pinewood since its inception, but after this I won’t be back.
   

   Pinewood SocialResponded 6 days ago

   Hello, We're truly sorry to hear about your Thanksgiving experience at Pinewood Social. We understand how important traditions are, especially during the holiday season. We're sorry for the confusion and the inconvenience you faced. Your feedback is valuable to us, and we'll use it to improve our service moving forward. We'd love to do anything we can do make this right for you and we will reach out shortly to connect further. Best, Emily Quinn
   

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8. B

   Bruce

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Food was ok, the bar experience was great, ambience. Then it goes downhill, they stuck us in a room by ourselves and forgot about us. The waiter seemed to be in a hurry to end his night. We ordered our food. 45 minutes later we finally got our food. EVERYTHING AT ONCE. Salad, main courses and dessert. What a mess, we will never be back unless I have 3 hours of my life I can just throw away.
   

   Pinewood SocialResponded 6 days ago

   Hi Bruce, We're truly sorry to hear about your experience at Pinewood Social. We strive to provide excellent service and it's clear we fell short during your visit. We understand how frustrating it can be to wait, especially when you're looking forward to a nice meal. We're also sorry about the mix-up with your orders. We assure you that this is not our standard practice and we're looking into it to ensure it doesn't happen again. We hope you'll give us another chance to make your next visit a better one. Best, Emily Quinn
   

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9. A

   Ann

   Tallahassee

   2 reviews

   3.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Disappointed I had a 5:30 reservation, it took an hour to get a table, then ran out of turkey. Which was the reason for having Thanksgiving dinner there!
   

   Pinewood SocialResponded 6 days ago

   Thanks for visiting us, Ann, We're truly sorry to hear about your experience at Pinewood Social. It's unfortunate that you had to wait for a table and for the food to be ready in such a way that your Thanksgiving dinner was affected. We always aim to provide excellent service and delicious meals, and we regret that we fell short this time. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make your next dining experience a better one. Best, Emily Quinn
   

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10. B

    Ben

    Nashville

    2 reviews

    1.0

    2 reviews

    Dined on 28 November 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 2

    Reservation was for 5:15, told they were running behind, which was fine since it was Thanksgiving that was understandable and not a problem. Told we might be able to get a bowling lane and then told it was all booked when there were 4 open lanes all night, again not a big deal. The service at the bar was great however there were at least 4 or 5 empty tables the whole time and we weren’t seated until around 6/6:30 and our server didn’t come by for at least 20/25mins after we were seated, again Thanksgiving and I get it. The service at the table was not good, very inattentive, sporadically showing up and we had to flag him down every time we needed something, told the food we wanted was unavailable and there weren’t any sides available, just overall disappointing experience and I won’t be back.
    

    Pinewood SocialResponded 6 days ago

    Hey Ben, We're really sorry to hear about your experience at Pinewood Social. It's certainly understanding to feel disappointed with the service we provided, and I'm terribly sorry we missed the mark on so many things throughout your time with us, especially on a special occasion like Thanksgiving. We're glad to hear that you enjoyed our service at the bar, but we regret that the service at the table didn't match. We take your comments seriously and will address them with our team to improve our service. We hope you'll give us another chance to make it up to you in the future. Best, Emily Quinn
    

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