Porfirio's Cancun

Review summary

1. T

   Trevor

   Seattle

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Do not go here! Ever! First, the food was good. Now, let me tell you about the worst experience ever. I had reservations for 8 pm. We arrived at 7:45 and were seated at the bar because we were early (perfect!). At 8:20, after no one checked in on us, we went up to the host and reminded her that we were waiting. She asked us to wait two more minutes until they seated us. We ordered another round of drinks, no problem. At 8:35, after no staff checked in with us, we alerted the host and a waiter supervisor that we still had not been seated. They told us they needed 5 more minutes to seat us. We said no problem, and asked to order appetizers. At 8:50, after no appetizers showed up and no staff checked in on us, I stopped the hostess while she was seating another party to remind her again that we hadn’t been seated. She asked for 5 minutes to seat us. A few minutes later they finally seated us. After being seated, now 55 minutes after our reservation time, we ordered a round of drinks and appetizers. 10 minutes later one of our two appetizers arrived. Then, we ordered. We were a party of 7. About 20 minutes later our food arrived for everyone except one guest. After the food arrived for everyone but one guest, our second appetizer (queso fundido) arrived. After we had our food for 10 minutes and the last person’s food never arrived, I asked the manager to speak in private. He apologized profusely and 5 minutes later the last guest’s food arrived (over 15 minutes after the rest of the group’s food arrived). A few minutes later, the manager brought us a “free sparkling wine” to apologize. After I asked for the check, he brought us a free “rice crisp Mexican cookie.” At no point did the staff ever check in with us while we repeatedly had to ask about our table. And at no point time did the staff ever provide us with a status on the missing main dish/dinner for one of our guests. We had to ask many, many, multiple times. Good food, terrible service management. Skip it!
   

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2. J

   Jessie

   Washington DC

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Joaquin e Checo (Sergio) fueron excelente!! Mejor restaurante que visitamos en Cancún!
   

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3. SH

   SusanH

   VIP

   New York City

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous location to watch sunset and eat delicious Mexican food. We will definitely go back!!
   

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4. C

   Clarice

   Washington DC

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A fantastic dining option just off the Cancun strip—perfect for both singles and families alike. Our family of three enjoyed a wonderful meal, including two appetizers, four perfectly made margaritas, and three entrees, all for around $300 USD. The food was authentic, high-quality, and absolutely delicious. The sea bass is a must-try! The service was outstanding. Be sure to ask for Octavio Rodriguez’s section—he was professional, attentive to our needs, and offered excellent recommendations that made our experience even better. Highly recommend this restaurant for a memorable dining experience!
   

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5. S

   Scott

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our final evening in Cancun was the icing on the cake of our vacation!!!! Kevin and Daniel made the experience exceptional. The food, the drinks, the experience, the music, the mariachi, and the view make this place top notch!!! Don’t miss this dining experience!!!
   

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6. D

   David

   Baltimore

   12 reviews

   5.0

   12 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We dined on day 3 after the restaurant opened after it was re-modeled. The staff was very friendly and eager to help. However, it appeared that the staff was a bit overwhelmed. The seating took almost 30 minutes and we were led from one end of the restaurant to another in search of a table (even though there were only 2 of us). In the meantime, there was a huge crowd waiting. The cocktails were superb and the food was excellent. Overall, it was a noisy yet festive atmosphere. If you save room for desert, definitely try the churros!
   

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7. D

   Debra

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We went here for Christmas dinner while in Cancun per recommendation of a shuttle driver. We were incredibly disappointed. First, it was so loud it was hard to hear ourselves talk at our table. Then the service could not have been slower. They didn’t pay attention to us at all, perhaps because we were not ordering the most expensive items on the menu. Even after we flagged down people and asked for things it took forever to get them. The manager, I think even came by and apologized and still no change. The food was average at best. The drinks were really expensive and just OK. The view was nice And it was hip and lively if you’re looking for that.  They did comp the dessert and apologize at the end, but it was a little bit too late at that point. I would not return. 
   

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8. D

   Donald

   Denver

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal and great service . I would recommend 100 percent !
   

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9. W

   Weslley

   Cancun

   2 reviews

   4.0

   2 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Todo excelente y la comida llegó rápida y en forma. El mesero muy atento a la mesa y muy buen ambiente. El único detalle es que aún con reservación, tuvimos que esperar 30 minutos parado. Los demás todo excelente! ✅👍🏽
   

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10. E

    Emilio

    Cancun

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Muy agradable, buen servicio, comida excelente, ambiente súper bueno. Buen trabajo lo que han hecho con Porfirio’s. Les felicito!
    

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